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Hoover sent me an appliance broken from the start (water intake). This was replaced after a month. They then provided a washer dryer I've had to have fixed 3 times and now need a domestic and gen... See more
The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
Company replied
Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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No Jackie
No Jackie. It has 12 months warranty and it's 9 months old, that means I still have 3 months left of manufacturer's warranty. Do you want to try fobbing me off again or give another excuse because that was a terrible copout. Shocking. Read the review correctly before you reply.
July 1, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Georgina,
Thank you for your feedback.
We sincerely apologise if our previous response did not address your concerns correctly. We appreciate your clarification regarding your appliance's warranty and are sorry for any frustration this has caused.
We would like the opportunity to review your case in full to ensure the correct information has been provided and that your concerns are addressed appropriately. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Waiting in all day for delivery
Waiting in all day for delivery, watched the delivery team go to two locations near my address, the delivery was classed as failed. Called to discuss and was told that the item was damaged. No phone call prior to delivery to discuss location and directions
June 10, 2026
Unprompted review
Reply from Hoover UK
Good morning Scott
Thank you for taking the time to leave your review.
We're sorry to hear about your experience with your delivery and appreciate how frustrating it must have been to wait in all day only for the delivery not to be completed.
We would like the opportunity to look into this further. Please email us with your full name, address, and details of your review to support.ecommerce@haier-europe.com, and a member of our Team will investigate what happened and assist you further.
Kind regards,
Jackie
The Hoover Team
Absolutely atrocious customer services, poor qaulity machines
Update
Engineer now has been twice and still machine broken. The parts that came for the repair didn’t work and no one had checked them
I will be a full month I’ve gone with out a washing machine that only 6 months old and Hoover couldn’t care less, refuse to give time line, and told me if I want better service I should have taken their repair plan!
I will never buy from Hoover, candy or Haier again! It just not worth the time
———————————————————
Absolutely atrocious customer services, 6 month old washing machine that doesn't work, been broken for 10 days and being told might have to wait another 3 weeks for parts. No apologies, no flexibility, refused to expedite shipping of new parts despite us having been without a washing machine for 10 days in a heat wave and going on holiday in a week
Parts are in Italy and for some reason it might take 3 weeks to arrive. Have to give all info at least 3 times on the call, been asked what appliance i have at least 4 times on the call. Told me i was out when an engineer arrived, when no one turned up (we have a ring doorbell so can prove)
And then to top it off the customer service rep hung up on me telling me there is nothing further they can do, like it or lump it
If you are busy and have a family i would stay well clear of Hoover, nothing but hassle and they just don't care about your time or how their sub standard machines affect you
June 30, 2026
Unprompted review
Reply from Hoover UK
Good morning Nathan
Thank you for taking the time to leave your review.
We're sorry to hear about your experience and the frustration caused by the delay in repairing your washing machine, particularly given how disruptive this has been for you.
We would like the opportunity to look into this further. Please email us with your full name, address, and details of your review to social.media@hoovercandy.com, and a member of our Customer Care Team will investigate your case and ensure your concerns are reviewed appropriately.
Kind regards
Jackie
The Hoover Team
The HL5 Home vacuum and kit is amazing
The HL5 Home vacuum and kit is amazing. I used it on an area vacuumed by my old vacuum and the hoover ended up filling the dirt case more than the old vacuum did.
The product was delivered within a day. The only issue is that I did not get any delivery updates until it arrived which is probably nothing to do with hoover itself
June 29, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Eryn,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you're enjoying your HL5 Home vacuum and that you've been impressed with its cleaning performance. It's great to know it exceeded your expectations!
We're also pleased that your order arrived so quickly. We appreciate your comments regarding the delivery updates, and although this is often managed by the courier, we'll certainly take your feedback on board.
Thank you for choosing Hoover, and we hope you continue to enjoy using your new vacuum.
Kind regards,
Lauryn
If I were only to review the washer…
If I were only to review the washer dryer, it'd be a 5* out of 5*. But the telephone service is awful ai based tech. They are using ai when I call 03444 99 55 99and it's just not ready for use yet and will only serve to give your good company a bad name. Please bring back the humans again! I will adjust this score if you change it back! For now then, 1* from me.
June 29, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
Thank you for taking the time to leave your review.
We're delighted to hear that you're pleased with your washer dryer. However, we're sorry that your experience when contacting our Customer Service team did not meet your expectations.
We appreciate your comments regarding our telephone service and understand that not everyone prefers an automated system. Customer feedback is extremely important to us, and your comments will be shared with the relevant team as we continually review and improve the support we provide.
Thank you again for taking the time to share your experience. We hope to provide you with a better service should you need to contact us in the future.
Kindest Regards
Lauryn
Battery would not charge on the vacuum…
Battery would not charge on the vacuum cleaner Returned and bought from an alternative manufacturer as was quoted 3 working days for a replacement battery. In fact it was sent next day so the communication within Hoover is poor. Pleased with my Shark Hoover.
June 21, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon David,
Thank you for taking the time to leave your review.
We're sorry to hear about your experience with your vacuum cleaner and that the information you received regarding the replacement battery did not match the actual delivery timescale. We understand how inconsistent communication can be frustrating, and your feedback will be shared with the relevant teams to help us improve.
Although we're pleased the replacement battery was dispatched sooner than expected, we're sorry that your overall experience led you to return the appliance.
Thank you again for your feedback, and we wish you all the best with your new vacuum cleaner.
Kind regards,
Lauryn
Delivery taking 3 weeks (still not arrived)
3/5 day delivery advertised but delivery slot not bookable until after you’ve paid. That turned into 7 working days. Then delivery company cancelled delivery and first available slot was then 14 working days (almost 3 weeks) from time I ordered. Will stick to Currys from now on rather than buying direct from Hoover!
June 29, 2026
Unprompted review
Reply from Hoover UK
Thank you for taking the time to share your feedback.
We are very sorry to hear about the delay with your delivery and appreciate how frustrating this must have been, particularly after the advertised delivery times and the cancellation of your original delivery slot.
We understand your disappointment and sincerely apologise for the inconvenience and poor experience you have had. This is not the level of service we aim to provide.
If you have not already done so, please contact our Customer Service Team at contact their team directly at support.ecommerce@haier-europe.com for further assistance with your order number so we can review your order, provide an update, and do everything we can to resolve this as quickly as possible.
Thank you again for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards,
Fiona
The Hoover Candy Team.
Great buy what a find!
Sourced the vacuum cleaner on Which found it online direct from Hoover and within an hour had purchased it with a very welcome reduction.Very pleased it is super efficient at picking up dog hair and the real bonus is it’s weight compared to all the previous Dyson’s it a doddle to whip round all the house without feeling you have had a gym workout.
June 19, 2026
Unprompted review
Reply from Hoover UK
Good morning, Happy Shopper Lancs
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found your new vacuum through Which? and were able to take advantage of a great offer on our website. It's fantastic to know that you're so pleased with its performance, especially how efficiently it picks up dog hair.
We're also glad to hear that the lightweight design has made cleaning around your home much easier and more comfortable. Your feedback means a great deal to us.
Thank you for choosing Hoover, and we hope you continue to enjoy your new vacuum.
Kind regards,
The Hoover Candy Team
Fiona
Exceptional Sevice and Great Product
I had bought (and really love) an upright Hoover about 2 years ago. Although it was a fantastic vacuum, I often wished it had a brush attachment.
I had a look online and there it was, including an under the furniture/top of bookcases etc attachment.
Unbelievably it was reduced in price too!
I ordered it on a Friday, and it was delivered on the Sunday, I couldn’t believably it.
It was so well packaged, with no use of plastic, all recyclable.
The actual devices are outstanding, well designed, very efficient and came with a tote bag for storage.
Well done Hoover, exceptional product and service.
June 19, 2026
Unprompted review
Reply from Hoover UK
Good morning, Cathy
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear how pleased you are with both your Hoover vacuum and the additional accessory kit. It's great to know you found exactly what you were looking for, especially at a reduced price, and that the delivery exceeded your expectations.
We're also pleased that you appreciated the recyclable packaging and the quality of the accessories, including the storage tote bag. Feedback like yours is greatly appreciated and will be shared with the team.
Thank you for choosing Hoover and for your continued support.
Kind regards,
Fiona
The Hoover Candy Team.
Don't buy a Hoover pump heater condenser dryer unless you like damp clothes!
DO YOURSELF A FAVOUR AND DON'T BUY A PUMP HEAT CONDENSER DRYER FROM HOOVER! ...
Curry's ordering and delivery was excellent, this is why I gave 4 stars to them for this delivery. However, I replaced my Hoover traditional condenser dryer with another Hoover dryer. This one supposedly is 'new technology' and uses a heat pump. I DON'T recommend it! It leaves the clothes feeling damp, takes ages to dry, doesn't handle large loads well and basically is crap! This is not Curry's itself, but they are selling this model. In addition, you can't adjust the settings on many of the cycles! And YES, I have read the instructions! So overall, Curry's good ... this particular Hoover heat pump machine, CRAP!
UPDATE... so after responding to the message below, which was just a PR stunt to be seen as responsive, I got this message... see below.
..................................................................................
Thank you for your emails and for providing full details of the difficulties you have experienced. I am very sorry for the inconvenience and frustration this situation has caused.
I would like to clarify that your appliance is covered under a repair only warranty, which means that, under the terms of your warranty, we are able to provide repair of the appliance but not a replacement. Please do let us know if you wish to go ahead with an engineer appointment if you believe there is a fault with your appliance.
Whilst we appreciate your comments and understand the frustrating nature of your experience, we can assure you that all our appliances comply fully with Domestic and European legislation on design and safety.
We understand this may not be the outcome you were hoping and we are sorry for this.
Thank you again for your patience and for bringing this matter to our attention.
.................................................................................
As a result, I have downgraded this experience from 2 to 1.
...............................................................................
FINAL UPDATE
2/7/2026
Hoover engineer came around (John, very personable), now I understand what the is going on! Despite being called a heat pump condenser dryer, the dryer doesn't actually heat up in the conventional sense to pre-set settings but instead works based on the outside temperature of the room!!!... So, if it is 20 degrees in the room the dryer dries 20 degrees higher e.g 40 degrees. He said this is the way all the appliances are going, including washing machines :( and that you could dry the same load on two different days and get completely different results!! Going forward, I will avoid all heat pumps where possible!
June 16, 2026
Unprompted review
Reply from Hoover UK
Good morning, Chellebda
Thank you for taking the time to share your feedback.
We're sorry to hear that your new Hoover heat pump tumble dryer has not met your expectations. We appreciate how disappointing it must be, particularly after having a positive experience with your previous Hoover dryer.
Heat pump dryers operate differently from traditional condenser dryers. They dry at a lower temperature to improve energy efficiency, which can result in longer drying times and clothes feeling slightly cooler at the end of the cycle. However, they should still dry your laundry effectively.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Hoover Candy Team.
'HONOQ28S58EWK Under Counter Fridge…
'HONOQ28S58EWK Under Counter Fridge with Icebox':
Maybe Haier-Hoover-Candy ought not to confuse Customers by saying deliveries would not take place outside of 7am - 7pm at the same time as messaging elsewhere that the delivery would take place between 8am & 8pm & then it not actually happening until 09:33am?
Also, Hoover instructed the Customer about unpacking the product (a 'HONOQ2S58EWK Under Counter Fridge with Icebox') with the driver still present, testing it & noting any faults, but the driver only had time to unpack the product as he had other deliveries.
That said, the 'Product Care' driver was very good - he told me that the Fridge could not be switched on until several hours after delivery as the chemicals inside it have to 'settle' otherwise this would damage the product.
Unfortunately, there were faults, like the paintwork chipped off the bottom edge of the Fridge which exposed the metal underneath making it susceptible to rust... & a small deep black hole in the shelving ridge which harbours bacteria where food is supposed to be kept hygienically, as well as the foam insulation spilling out of the casing in several places.
The Manual, included with the Fridge - which was carefully read beforehand - was just a cursory booklet for multiple products, so I had to research how to access the actual Model's Manual & then go to the Hoover website.
That said, it seems to be working pretty well, though it's probably a bit too soon to be asked to provide a Review - & it is supposed to be Eco-Friendly - which are my main concerns.
I was deeply disappointed as I was expecting the 'HONOQ2S58EWK Under Counter Fridge with Icebox' to be the same standard as the Hoover Vacuum Cleaner previously bought.
June 15, 2026
Unprompted review
Reply from Hoover UK
Good morning, Olivia
Thank you for taking the time to share your detailed feedback.
We’re pleased to hear that your delivery driver was helpful and that your appliance is currently operating as expected. However, we are very sorry to learn about the issues you experienced with the delivery communication, unpacking process, and the condition in which your fridge arrived.
We also apologise for the inconvenience caused by the damaged paintwork, shelving issue, and insulation concerns you have described. This is not the standard of product quality or delivery experience we aim to provide. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Hoover Candy Team.
Ordered in the PM and it arrived the…
Ordered in the PM and it arrived the next morning! BLC discount was a good touch as well. Very happy
June 19, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Naapp,
Thank you for your wonderful review!
We're delighted to hear that your order arrived so quickly and that you were happy with our next-day delivery service.
Thank you for taking the time to share your experience. We truly appreciate your support and hope you enjoy your new appliance!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Disappointing
Order an item, guaranteed next day delivery. No way to call to ask why wasnt there after 5 days. Sent email and got response that item out if stock. Which was strange as available on website.
Order was cancelled by Hoover but refund took 4 days, and the cancellation email said cancelled by me!
For a major company I must admit this service was considerably below expectation.
June 23, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Tracey C,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused. We understand how frustrating it must have been to experience a delay with a guaranteed next-day delivery, only to later be informed that the item was out of stock. We also appreciate your concerns regarding the order cancellation and the refund process, and we're sorry that this fell below the standard of service you expected from us.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with a copy of your review, along with your full name and address, and our team will be more than happy to look into this for you.
Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Straightforward ordering. Very well made product
Straightforward ordering. Very rapid deliver. Packaging really robust. Product appears very well designed and well made. Absolutely full marks to Hoover for another great product
June 19, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon R Murray,
Thank you for your fantastic review!
We're delighted to hear that you found the ordering process straightforward and that your appliance was delivered so quickly.
Your kind words mean a great deal to us. Thank you for choosing Hoover, and we hope you enjoy your new appliance!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Everything went smoothly from ordering…
Everything went smoothly from ordering to delivery. You are in the minority with your service I wish a lot of other companies would follow suit. Well done. 👏
June 5, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Trevor Preece,
Thank you so much for your fantastic review!
We're delighted to hear that everything went smoothly from ordering through to delivery. Your kind words mean a great deal to us, and we're especially pleased that you feel our service stands out.
Thank you for your support and for recommending us. We truly appreciate your feedback and hope you enjoy your new appliance!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Excellent service from Hoover direct
Excellent service from Hoover direct. An easy site to navigate a good choice of products. Ordering and delivery went very well. I would buy from Hoover in the future should the need arise.
June 17, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Jackie,
Thank you for your wonderful review!
We're delighted to hear that you had such a positive experience shopping with Hoover Direct. It's great to know that you found our website easy to navigate, enjoyed our range of products, and that your ordering and delivery experience went smoothly.
We really appreciate your kind words and your support. We hope you enjoy your new product!
Kind Regards,
Chelsie
Haier | Hoover | Candy
I have awarded four stars due to an…
I have awarded four stars due to an initial issue with a failed delivery. However, following the intervention of more senior members of staff, my dishwasher was eventually delivered.
The subsequent customer support was helpful, and I was satisfied with the level of assistance provided. That said, the screws supplied for attaching the door panel were not long enough, and the brackets fitted beneath the door seal made it very difficult to refit the seal once the dishwasher was installed.
Despite these minor issues, I am pleased with the appliance and happy with its overall performance.
June 16, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Peter Lisauskas,
Thank you for taking the time to share your detailed feedback.
We're sorry to hear about the initial delivery issue, but we're pleased that our senior team was able to step in and ensure your dishwasher was delivered. It's also great to know that you were satisfied with the support you received throughout the process.
We appreciate you highlighting the issues you experienced with the door panel screws and the door seal brackets. Your feedback is valuable and will be shared with the relevant teams as we continually look for ways to improve both our products and the installation experience.
We're delighted to hear that, despite these issues, you're pleased with your dishwasher and its overall performance. Thank you for choosing Hoover, and we hope you continue to enjoy your dishwasher for many years to come.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Was looking for a new vaccum cleaner…
Was looking for a new vaccum cleaner and after research, settled on Hoover. Purchase price was paramount, along with need to collect pet hair. This machine is excellent as it has so many different functions on the machine: hardfloor, thick and low pile carpets and different turbo suction settings. Is light weight and easy to handle and the light on the front of machine easily lets you see where dirt is hidden. Great bonus is that you can detach the machine from the floor attachment to clean the stairs. Best hoover I've purchased in many years.
June 19, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Veronica Jordan/Stephen McQueen,
Thank you so much for your wonderful review!
We're delighted to hear that your research led you to Hoover and that your new vacuum cleaner has exceeded your expectations.
Thank you for taking the time to share your experience. We truly appreciate your support and are thrilled to hear it's the best vacuum cleaner you've purchased in many years. We hope you continue to enjoy your new vacuum cleaner.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Thank you Hoover you never fail..
Thank you Hoover you never fail..
It’s been going many years and it’s still got good service and still good prices on there appliancies…
I had a very Good price on my hoover
I had Free delivery
And it came Very quick delivery next day
And it’s a super hoover! LOVE IT!
Thank you Hoover 🤗
June 25, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Jeannette Benton,
Thank you so much for your amazing review!
We're thrilled to hear that Hoover has continued to meet your expectations over the years. It's wonderful to know you're loving your new appliance!
Your continued loyalty and kind words mean a great deal to us. Thank you for choosing Hoover, and we hope you continue to enjoy your new machine.
Kind Regards,
Chelsie
Haier | Hoover | Candy
First product faulty/damaged.
First product faulty/damaged.
Got in touch with customer services, was sorted out very efficiently arranged for return and was able to reorder easily.
Fast delivery as well.
June 24, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Will,
Thank you for taking the time to leave us a review.
We're sorry to hear that your first product arrived faulty, but we're pleased that our customer service team was able to resolve the issue quickly and efficiently. It's great to know that the return process was straightforward, reordering was easy, and your replacement was delivered promptly.
We appreciate your patience and understanding, and we're delighted we were able to turn your experience around. Thank you for choosing Hoover, and we hope you enjoy your new appliance.
Kind Regards,
Chelsie
Haier | Hoover | Candy
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