I had three broken bottles that arrived but customer service agent Trudi is not helpful. She gives me 5 euro for my next order... How does a website expect me to order again if my first order alread... See more
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I ordered 3 beery Christmas for me and my friends over a week ago and still waiting. I asked the customer service at DHL why it takes so long and they said the package has only been pre-registered but... See more
I am very disappointed with my experience with HOPT. I ordered a beer subscription for my husband as a Christmas surprise. I followed every step advised on the website, created a profile that had all... See more
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The delivery service failed to deliver the shirt to my address. Send an email and got a refund within 30 minutes. Great service!
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PerfectDraft: het beste tapbier thuis! Verkoop van de PerfectDraft tap, 6L vaten, glazen en accessoires. Meer dan 40 verschillende soorten bier en een app verbinding met de tap voor de beste proefervaring 🍻
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I had three broken bottles that arrived…
I had three broken bottles that arrived but customer service agent Trudi is not helpful. She gives me 5 euro for my next order... How does a website expect me to order again if my first order already had broken bottles?
Trudi says its normal.. they sell beer and it arrives broken... Well.. don't you have to send the broken beer bottles again as a replacement? What a dumb website. I will never order here again.
Great service!
The delivery service failed to deliver the shirt to my address. Send an email and got a refund within 30 minutes. Great service!
Slow delivery and no customer service
I ordered 3 beery Christmas for me and my friends over a week ago and still waiting. I asked the customer service at DHL why it takes so long and they said the package has only been pre-registered but not actually delivered at them. I tried emailing and calling HOPT, but so far no response. By now I will be really drunk in 1 night to get back on track with the advent calendar, if it even arrives before Christmas. Very disappointed and will most likely not order again.
COMPLETE LACK OF ANY CUSTOMER SUPPORT
I am very disappointed with my experience with HOPT. I ordered a beer subscription for my husband as a Christmas surprise. I followed every step advised on the website, created a profile that had all MY contact details, paid 168E and all the confirmations (including all the payment details) were sent to my husband instead of me ruining my surprise. I called the customer service 15 times today and even though I called within advised hours there was absolutely no response. I am very frustrated and disappointing - Christmas present is ruined now and there seem to be no answer from HOPT whatsoever. I really cannot find more words to emphasize how it ruined a carefully planned surprise.

Reply from PerfectDraft Nederland
Great range of beer
Great range of beer, fast delivery, The only gripe is the delivery cost is a bit high but otherwise excellent shop
User friendly website
User friendly website, competitive prices and very fast shipping. Would definitely recommend Hopt.nl
Super service
Tweeëneenhalve week op levering gewacht…
Tweeëneenhalve week op levering gewacht i.p.v. 1-3 dagen.
Excellent service!
When the parcel delivery service messed up and my beer subscription package for January went missing, they immediately sent out a new one, no questions asked. I am one very happy customer!
Great selection
Great selection, hard to find beers tend to be cheaper than my local shops.
In the future I will order somewhere…
In the future I will order somewhere else
Good and Friendly
Good and friendly. Very happy with how the company handled my complaint.
Very good service and good beers!
A very beery Christmas
Awesome beery Christmas advent calender. It came a day later but it was worth it.
De bier adventkalender
De bier adventkalender is erg teleurstellend. Te veel biertjes zijn in de wasbak beland
Delivery took more than a week instead…
Delivery took more than a week instead of next day as promised on the website.
snelle levering super producten TOP !!
Best beercalender we tried the last 6…
Best beercalender we tried the last 6 years (since we buy beercalenders)!!!
24h delivery? Not really!
Once more the delivery didn't reached me in the promised 24h... (I ordered 4 days ago and I am still waiting...)

Reply from PerfectDraft Nederland
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