Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... See more
Company replied
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See what reviewers are saying
The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... See more
After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... See more
Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... See more
Company replied
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +47 32 99 43 67
- customerservice@horze.ie
- horze.ie
3.7
Average
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Ordered for my 10 yr old birthday they…
Ordered for my 10 yr old birthday they changed delivery date about a week after I ordered it and blamed Covid!! So she didn’t get it on time like 2 weeks after!! However riding helmet is of good quality.
February 24, 2022
Reply from horze.ie
Dear Jacqueline,
We are sorry to hear about your recent experience.
Your order contains partner items that are sent to our warehouse from other suppliers.
Therefore, delivery time can be slightly longer. This advise on check out.
I sincerely apologize for the inconvenience this has caused you
5 stars for Horze
Super happy with my order. The order came faster then expected. The costumer service is friendly and replys in within a few hours. And the homepage is the best one i came across so far.
February 23, 2022
Very prompt and efficient handling of…
Very prompt and efficient handling of order all through with free delivery.
February 17, 2022
This store is hoof stampingly good
This store is hoof stampingly good. Do I neighd to say any more? I'll make my mane point without my voice going horse. I highly recommend
February 17, 2022
Great company to deal with.
February 17, 2022
Very happy with selection
Very happy with selection, service, quality versus price! Well done and thank you!
February 14, 2022
Very happy With the service
February 14, 2022
Brilliant service fantastic quality
February 9, 2022
Really shocked my purchase arrived on…
Really shocked my purchase arrived on 7th February, as ordered on 24th January, I thought this was an Irish company with next day delivery - not 2 weeks!
Gorgeous product though
February 7, 2022
Reply from horze.ie
Dear Abigail,
We are extremely sorry for the delay with your order.
At this time we are unable to offer next day delivery. However, this is something we are looking to offer in the future.
I sincerely apologize for the inconvenience this has caused you.
This was not the size I requested!
February 7, 2022
Reply from horze.ie
Dear customer,
We are extremely sorry to hear you did not receive the correct size.
Horze understand this is extremely frustrating.
Our customer service team will be more happy to assist you with this issue.
I sincerely apologize for the inconvenience this has caused you
Thank you for the very prompt service
Thank you for the very prompt service. Delighted with it. My order was delivered safely and in great time too. No complaints here. I will be recommending you to family and friends.
February 5, 2022
Great product
Great product. Absolutely love my new B Vertigo stirrups and Horze leathers. Really good quality. Fast delivery
February 5, 2022
Ok. Fair
Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presumably would have been a bit of palaver involving a printer if the item was a bad fit
February 5, 2022
Reply from horze.ie
Dear Mary,
Thank you for your feedback.
You can process return online through our website.
Our customer service team always offer solutions for customers that do have a printer.
Delivered ahead of schedule
Delivered ahead of schedule, products as described. Reviews comments are genuine and so helpful - will definitely order from Horze again. Thank you
February 4, 2022
Really happy with everything
Really happy with everything, great value for money, easy to order, fast delivery and product was exactly as described 5 stars
February 3, 2022
Prompt delivery excellent service
February 2, 2022
Thank you very much for prompt and safe…
Thank you very much for prompt and safe delivery of my product
February 1, 2022
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