Hospital Beds Reviews 

Delivery issues caused a lot of problems, the company were really not very helpful and did very little to help

Kept me informed of the situation as the item I wanted was not available and explained when it could be supplied.

Because the person I spoke to was so helpful and talked me through my order.

Item ordered and collected on the same day from their warehouse. They were excellent in fulfilling our urgent need for medical equipment. There was a nice, helpful human on their customer service line who made sure everything went smoothly. Highly recommend!

engineer was supportive despite poor comms from office, installation was best experience he had encountered.

Great service and helping me terrifically with my arthritis.

I had to return the item as it deflated over night. I used the label sent to me and sent it by Royal Mail on the 18th November. I have heard nothing from you since. Please can you advise when a replacement will be sent.

When I received my replacement pump, my mattress genie was easy to use and very comfortable

Excellent communication to delivery, product as described.

Ordered an overbed table for my wife coming out of hospital, Advert says 5-7days delivery. Order has shown completed for several days. on requesting delivery details now told bHospital beds have no stock and the order is coming direct from supplier and it will be another 10 days !!!!!!!! totally unacceptable.

Exceptional value and speedy delivery best nights sleep

I purchased an air pump in error as the package already included one. Four times a collection to return mto the manufacturer failed. They state the still boxed item can be returned to them subject to a swingeing restocking charge but are not even prepared to provide a label to do so. Read their returns policy carefully - they don't really have one.

I enquired about an item, HospitalBeds.co.uk gave me the information I needed swiftly and honestly.
Thank you very much

I bought a specialised mattress from this company, one I had previously purchased from another company that has let me down badly ( see review for other company) however I would highly recommends Hospital beds, and here is some information on why, so you can see if what I think is important, is important to you;

1: choice - great;
their website offers choice, unlike some other sites where they only sell mattressess for disabled people in single sizes and limited choice, hospital beds have a wide choice of mattressess and a wide selection of sizes too.

2: website ease of use - so so;
their product part of the website is easy to use, easy to select the mattress you want and size, and gives the manufacturers information. However... If you are disabled, you can claim back the VAT if you need the bed based on your disability, and this is where their website could be improved.
The form , for claiming the VAT back is hidden away. It should be downloadable from the product page ( all the mattressess which can possibly get VAT relief show the pricing with and without VAT which is great, but the form is nowhere to be easily found) or at least it could be included in the checkout section.
The instructions for what to do with the form are also a bit thin.
In the end I had to call them, and they easily told me where it was and what to do.
I also need to let you know their accounts department is always really busy, and after some chasing they did process it for me, but you do need to keep on top of it.

3. Customer service - great on product knowledge, less so on delivery timeline knowledge..
I called their customer service a few times, to check the mattress would be available and the lead times, to check how to access the VAT form, and also to chase up the delivery timelines. They were always polite and tried to be helpful but the information they have available is sometimes a little frustrating, more on that below in the delivery section...

4. Delivery - communication could be greatly improved, but just as fast as anywhere else, and was FREE and unlike other companies they mean FREE, they do not call you after you place your order to try to charge you an extra £100+
I ordered an item that was made to order by the manufacturer, the lead time for delivery was 1 week, and I even managed to arrange the delivery not be shipped until a certain date so I could be at home to recieve.
All good.
There was a delay in the manufacturing which was not communicated clearly.
They were uncertain as to when exactly the mattress would be delivered, This could be a big problem if you need to take time off work or need to arrange help to have the mattress installed.
It worked out OK in the end.
The delivery was sent via Parcelforce, although I had been told it was sent via DPD - so there I was checking the DPD app and wondering why nothing was coming up when I received a text from parcelforce.

However, the parcel force tracking has now improved, and you get to see how many stops away the driver is when they reach your town.
Made things so much easier so very glad that Hospital beds chose that delivery service.
The driver was helpful and ensured the mattress reached is safely.

So overall, I found was I was looking for, it was delivered on the day they hoped it would be, they did their very best to be helpful and it arrived in one piece.