Host Appliances Reviews 130

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Electric Host griddle lasted 6 weeks on medium usage then stopped switching on. Tried to reset the buttons fell out the back it was so poorly made. Nisbets sent a replacement after the first one fa... See more

Rated 5 out of 5 stars

This is by far the best vaccuum sealer machine we have owned. Used for bulk freezing of home grown and batch cooked meals. Looks well built and like it will last for a very long time in a domestic env... See more

Company replied

Rated 5 out of 5 stars

We bought a triple door bar fridge a few months ago and it's really good. It came within a week of ordering and the delivery man was really helpful, so top marks to him. We had a communication error... See more

Rated 1 out of 5 stars

As a boutique hotel we ordered a hotel room fridge for our in room facilities. The fridge arrived promptly but does not seem to refrigerate below 16C. There os no obvious way of contacting Host from... See more

Company replied

Company details

  1. Appliance Store

Written by the company

Host is transforming the Commercial Catering equipment market with budget-friendly, top-quality solutions for UK customers. We source and stock responsibly in our UK Warehouse, ensuring prompt availability. Our mission: Deliver the right products at unbeatable prices, tailored to your needs. Next Day delivery and a two-year warranty are at your fingertips - or save money with our free delivery and 12 month parts only warranty. Our straightforward approach means no hidden fees, and our digital platform ensures real-person assistance. As a digital-first business, we keep prices low and transparent. Note that missed deliveries or returns may incur additional charges, but we're upfront about them. Choose Host for cost-effective, high-quality catering equipment and exceptional service.


Contact info

3.0

Average

TrustScore 3 out of 5

130 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very disgusting and disappointed…

Very disgusting and disappointed company, I bought from them 4 items , first 2 they left with our neighbours and I received them, last 2 I didn’t even knew what’s going on with them because no one didn’t call me or text me to say that driver is outside, I’m receiving email from them that if I want to rearrange delivery I have to pay £50 fees with vat £116, how I can know that you was at my shop , and I don’t understand why you didn’t left like first time with my neighbours, exactly next door who are open from 07:00 till night.. when I told them to cancel they said that I have to pay this £116 and another 20% from each item , this is completely disgusting… I will not leave like that.. to steal from me …

July 19, 2023
Unprompted review
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Reply from Host Appliances

We're very sorry that you weren't happy with the service you received from Host for your order - we pride ourselves on our very competitive pricing, and being able to offer free delivery. Unfortunately, in order to do this we do have to charge redelivery fees if rescheduling a failed delivery, or restocking fees for returns.

We have escalated your case to our carrier as you should definitely have had contact before delivery, our customer service team will contact you once we've had an update and will continue to work with you to make sure you are satisfied with your order.
_____

Updated:
We're so pleased that your order has now been delivered successfully - and hope that you're happy with your purchase.

We're really glad that our Customer Service team could get to the root of the problem and resolve in a way that you didn't incur any additional fees or inconvenience.

Rated 1 out of 5 stars

Ordered my item on 3rd July

Ordered my item on 3rd July - 3-5day delivery supposed to be . When I hadn’t received it or heard of dispatch by the 11th I contacted them. Couldn’t find my item , couldn’t track and someone would call me back. But 7 hrs later I called them back…same story…and someone would call me back….. Eventually I got a message. Item couldn’t be tracked so resending….3-5 day delivery. Only after I complained again, I was told it would be sent next day. Not very impressed. I don’t think this was sent out in the first place as I has no email telling me it had been dispatched. Disappointing as the price was competitive.

July 11, 2023
Unprompted review
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Reply from Host Appliances

We're very sorry that your experience with Host hasn't been everything we'd hope for.

We can only apologise for the delay you had in receiving your order, and have raised it with our delivery partner to be investigated.

We are also looking at why it took so long for you to receive an update on your order after getting in touch, and will be working to make sure this doesn't happen again.

We do really appreciate your feedback and hope that you enjoy your purchase now that it has arrived safely.

Rated 5 out of 5 stars

This company is the best I have ever…

This company is the best I have ever dealt with had problems with delivery not there fault but got onto the delivery company sorted it and even gave us the delivery charge back which we paid for next day delivery I am so impressed will use again

July 1, 2023
Unprompted review
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Reply from Host Appliances

Thanks for your great review - we're sorry that you had to contact us about delivery, but glad we were able to keep you updated, and most importantly get your item delivered! We'll look forward to getting another order from you!

Rated 5 out of 5 stars

Great product, value and service

Easy to order and reasonable price for next-day delivery. The product is well built and value for money vs other brands of similar quality. Will use again for upcoming purchases.

July 7, 2023
Unprompted review
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Reply from Host Appliances

Thanks for the great review - we'll look forward to seeing another order from you soon!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good value product

July 4, 2023
Unprompted review
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Reply from Host Appliances

Great to hear you were satisfied with our service!

Rated 1 out of 5 stars

No helpful, choose an alternative company to deal with

No helpful. Hhefty restocking fees and charges if I return. EVEN THOUGH I PURCHASED an alternative product which cost MORE.
Choose someone else to deal with is my honest recommendation.

July 3, 2023
Unprompted review
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Reply from Host Appliances

We're very sorry that you weren't happy with the service you received from Host for your initial order - we pride ourselves on our very competitive pricing, and being able to offer free delivery. Unfortunately, in order to do this we do have to charge restocking fees.
Thank you for making a second purchase with us - we hope you're satisfied with them.

Rated 5 out of 5 stars

At last serenity

No fuss next day delivery
Couldn't believe how amazing microwave looks, matches kitchen perfectly, no more stupid glass turntable that always falls off on an ordinary microwave.

June 26, 2023
Unprompted review
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Reply from Host Appliances

Thank you for your review!

Rated 5 out of 5 stars

Very good customer service.

Very good customer service.
We needed a certain size new wine fridge for our pub and so I contacted Host regarding my requirements and had an email back stating the best match for what we wanted.
It was delivered next day and we are very happy with our purchase and help we received.

June 16, 2023
Unprompted review
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Reply from Host Appliances

Thank you Nikki!

Rated 5 out of 5 stars

I wish I could give you ten stars.

I wish I could give you ten stars.

I was in a bad situation with no kitchen sink and no running water having been let down by a company called Adexa. That’s when I found HOST.

HOST were able to get a sink to me with 24hour expedited delivery. They phoned me to confirm when it would arrive and they were absolutely lovely to deal with. The delivery drivers phoned to say they were just around the corner.

The sink was well packed, with hand holds for the delivery drivers (by contrast the Adexa package was torn full of holes where the courier couldn’t lift it)

Although I have been to hell and back trying to get a return and refund from Adexa - (because, yes, that out of production sink did arrive out of the blue weeks later after the build was complete instead of my refund!) I’m really glad I have the HOST sink instead.

It’s really high quality, water drains where it ought to, easy to use easy to clean. The design accommodated some difficult pipe work behind and the adjustable legs coped with a ridiculously uneven floor. The fitter said it was a lovely piece of kit.

This company deserves your custom at every stage of the process.

June 8, 2023
Unprompted review
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Reply from Host Appliances

We were so sorry to hear you have been let down by another provider, but happy that we could help out! Glad to hear the sink is up and running, thank you for the amazing review :)

Rated 5 out of 5 stars

We purchased a sous vide from Host

We purchased a sous vide from Host. The quality is fantastic. Quick delivery at a great price. Very impressive. We shall use them again should we need any of the products they offer.

June 22, 2023
Unprompted review
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Reply from Host Appliances

Thanks Simon, we are here for all your future catering equipment needs!

Rated 5 out of 5 stars

Affordable Meat Grinder that Gets the Job Done

I recently purchased a meat grinder online, and despite having only tested it briefly to ensure it functions properly, I must say that I am extremely satisfied with my purchase. Not only did I manage to find it at the lowest price available online, but it also exceeded my expectations in terms of performance and quality.

One of the first things that caught my attention was the affordability of this meat grinder. I was looking for a budget-friendly option that wouldn't compromise on functionality, and this product fit the bill perfectly. I was pleasantly surprised to find such a well-designed and sturdy meat grinder at such a reasonable price.

Upon unboxing and assembling the grinder, I noticed its robust construction. The materials used are of high quality, ensuring durability and longevity. The machine feels solid and well-built, giving me confidence that it will last for a long time.

June 23, 2023
Unprompted review
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Reply from Host Appliances

Thanks for the great review Adrian - so please you're happy with your purchase

Rated 5 out of 5 stars

Very happy!

I am very happy with the service from Host. I bought a blender from them that was very reasonably priced (the cheapest price I found online for similar products, after much searching). I am very happy with the product, the quality is great. It arrived well packaged and very promptly, in very good condition. I have only had it a week but it is working very well. Thank you Host.

June 16, 2023
Unprompted review
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Reply from Host Appliances

Thanks, Seron, glad to hear you are enjoying your new blender!

Rated 4 out of 5 stars

Good website with clear information and…

Good website with clear information and simple to order. Unfortunately although we paid extra for next day delivery, before 3 on Friday, it did not arrive until 9pm on Tuesday. A shame, but it did arrive and we are pleased with the product.

June 16, 2023
Unprompted review
Host Appliances logo

Reply from Host Appliances

Thank you for your kind review, despite the delays you experienced with the delivery! We will continue to work with our delivery partners to avoid them in the future.

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