Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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Review summary
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
2.7
Poor
32K reviews
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Reply from Hotpoint Service
We're so happy to hear that you found the process easy to do. We appreciate your positive feedback!
Phone call to easily register with…
Phone call to easily register with polite, patient adviser. Reason for only 4 stars is for the too long spiel about the extra insurance available and the subsequent unwanted emails, calls to chase this extra insurance, that I do not want. Other than that , excellent service from ordering Hotpoint fridge freezer from Argos, to delivery, unpacking and placing in my kitchen.
July 9, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
It was not about registering the…
It was not about registering the warranty it was more about upselling a additional warranty
July 8, 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Reply from Hotpoint Service
We're so glad to hear our team provided helpful assistance over the phone. We appreciate your kind words!
Rip off
Was told year manufactures guarantee might not cover the thermostat fault if it’s been caused by electrical surge or power cut and would be charged call out fee, then they tried to sell me extended guarantee.
July 7, 2026
Reply from Hotpoint Service
Hi,
We're sorry to hear that you've been disappointed with the service you've received. This isn't the experience we want for our customers.
We'd like the opportunity to understand what happened and see how we can help. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you.
We appreciate your feedback and hope to have the chance to resolve your concerns.
Kind regards,
Mohammed
Reply from Hotpoint Service
We're happy to hear that our call assistant was knowledgeable. We appreciate your positive feedback!
Really easy to register my appliance…
Really easy to register my appliance for the warranty.
Delivered on time and staff really helpful
July 1, 2026
Reply from Hotpoint Service
We're so glad to hear that registering your appliance was easy and that our staff provided helpful service. We appreciate your kind words!
I didn't know that I had registered
I didn't know that I had registered. I did not do it myself??
July 6, 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Although running late into the evening
Although running late into the evening, ensured the delivery, fixing and clearing done to a very high standard. Well done to them!!
June 29, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Great service keep up with the good work
July 10, 2026
Reply from Hotpoint Service
We are so happy to hear that you had a great experience with our service. We appreciate your kind words.
It was easy to register
It was easy to register, but I am still confused as to whether I am covered for parts for 10 years.
July 8, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Great service
July 7, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Registration was quick & easy.
July 5, 2026
Reply from Hotpoint Service
We're so glad to hear that our registration process was quick and easy for you. We appreciate your positive feedback!
Warranty Registration
Registration process completed online. Simple, easy to understand.
July 2, 2026
Reply from Hotpoint Service
We're happy to hear that our online registration process was simple and easy to understand for you. We appreciate your positive feedback!
It was very simple
July 6, 2026
Reply from Hotpoint Service
We're delighted to hear that you found your experience with us to be straightforward and easy. We truly appreciate your kind words!
Dishwasher was repaired promptly and…
Dishwasher was repaired promptly and professionally.
July 2, 2026
Reply from Hotpoint Service
We're happy to hear that our repair service was prompt and professional. Thank you for your kind words!
it seemed straight forward evensimple me a…
it seemed straight forward even me a pensioner seemed to get it right
July 6, 2026
Reply from Hotpoint Service
We're so glad to hear you found it straightforward! We appreciate your positive feedback.
Washing machine
Very keen to insure as much as they can at quite a high price as if Hotpoint do not build reliable equipment.
July 3, 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Easy to register
Te agent was helpful and registation was straightforward. It was spoilt by the push to sign up to a maintenance contract immediately. It woud be more helpful to try to sell this service at 6 or 12 months after delivery
July 3, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Good customer service representative I…
Good customer service representative I spoke to, got the job done thank you
July 2, 2026
Reply from Hotpoint Service
We're so happy to hear our team provided excellent service and resolved your issue effectively. Thank you for your kind words!
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