I had a problem with the fire that I ordered and this was dealt with by Lee extremely speedily and satisfactorily. Unfortunately this resulted in a further issue and this time was dealt with by Jake,... See more
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I'm more than pleased with my purchase of a black Burley Cottesmore Fire Basket. I'd looked everywhere for this style of electric fire and no luck until I found HotPrice via "Handyman" shop's Glen,... See more
Company replied
Very unhelpful customer service team when I made an enquiry to see if a fire could be delivered to an alternative address. Simply no, no, no even when I offered up an alternative workaround.... See more
Company replied
Thank You All At The Heat Depot! Our experience buying our Flametec Alto Electric Stove from you was a real pleasure We visited a few showrooms prior to yourselves and nobody came close on you... See more
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Company details
Written by the company
The HotPrice team has benefited with over thirty years combined experience in all aspects of the fireplace industry including sales, manufacturing and installation. This website was established in 2006 and has evolved into one of the UK's leading online companies selling top brand fires, fireplaces and stoves at discounted prices. Our expertise and strong relationships with fires and fireplace manufacturers allows us to provide top quality products at unbelievably low prices whilst giving the customer the level of service exceeding what they would expect from a high street store. Our Mission: To offer a level of customer service that is unsurpassed in the online shopping community To offer the UK's widest selection of leading brand fires & fireplaces available online To offer customers a real alternative to shopping on the high street without compromising on quality and service To offer customers huge savings off typical high street prices To offer a web site with informative product descriptions and clear, quality images for each product To offer honest, friendly and impartial advice Last but not least, we really value your custom. We work on a very simple business principle, if we can deliver products and services that totally delight you then you’ll tell other people about us and you’ll probably come and buy from us again.
Contact info
Harpoon House, Sharp Street, Middleton, M24 1AD, Manchester, United Kingdom
- 0161 822 8484
- sales@hotprice.co.uk
- hotprice.co.uk
4.3
Excellent
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered an LPG gas fire
I ordered an LPG gas fire. It arrived complete three days later and is now fitted and operational. Hassle free website with plenty of info . Straightforward ordering and payement system. Highly satisfied.
March 8, 2018
Unprompted review
Reply from HotPrice.co.uk
Good morning LLoyd,
Thank you for the positive review. We are really glad that you found the ordering and delivery process easy. We try to keep everything as simple as we can for our customers so they can have a pleasant shopping experience.
Thank you once again and we hope you enjoy the product.
Kind Regards,
Neal.
Lovely piece of furniture.
March 7, 2018
Unprompted review
Reply from HotPrice.co.uk
Hi Catherine,
Thank you for letting us know you enjoy the product you have received. Your order is beautiful and is one of my favourites!
Have a lovely weekend and thank you for giving us a 5 star review :)
Kind Regards,
Neal.
I was very satisfied with the service…
I was very satisfied with the service received and the speed of delivery. My only concern was that the fire was delivered without any prior warning. I could easily have been out.
March 7, 2018
Unprompted review
Reply from HotPrice.co.uk
Hi Barbara,
Thank you for the positive feedback.
The fire was delivered by a courier called XDP. Unfortunately, they do not pre-notify you that your order is out for delivery. If you were not in on the day of delivery, they would have left you a card to let you know they have attempted delivery and would redeliver the next working day.
I will pass on the feedback, as we are always looking for ways to improve.
The team at HotPrice hope you enjoy the product and have a lovely weekend! :)
Kind Regards,
Neal.
would buy again firstclass
March 7, 2018
Unprompted review
Reply from HotPrice.co.uk
Good morning Stephen,
Thank you for the feedback. We really hope you enjoy your product for many years to come.
Kind Regards,
Neal
I had given this company a bad review…
I had given this company a bad review as I was unhappy ,I had said that the guys were friendly in the shop trying to be fair as they were ,however given the reply from Neal I am now more unhappy than I was in the first instance I have never heard of Neal and the reply bears no resemblance to the facts . I never ordered anything that needed delivery to the shop as
I was having a display fire that was already there. I note that your first reply has been edited but it is still not factual.
March 6, 2018
Unprompted review
Reply from HotPrice.co.uk
Dear Tricia,
We always welcome feedback from all customers. On this occasion however, we feel that your review is very unfair due to the circumstances of your order. You came into the showroom and placed your order for a wood burner, installation and fireplace materials. The initial price of the installation given was based on an approximate and all showroom approximations are subject to survey. We always ensure that customers are fully aware of this before proceeding.
Within 2 working days of placing your order, we organised one of our HETAS installers to visit your property. Upon carrying out the survey it became apparent that your existing flue was not in the centre of your lounge wall which you did not want. You opted to have a chimney breast constructed therefore the installation required more work and materials than a standard installation to ensure your product was fitted safely and to regulations. A revised quotation was then provided including the extra work and materials by your choice.
The following Saturday after the survey you came in to the showroom to discuss the installation quotation and the extra work and materials required, you also decided to choose different fireplace materials to the week previous and a new quotation reflecting your choices was provided. You queried the quotation that was given in the showroom and stated that the quote included what you had already paid on the stove which it did not. You expressed your concerns that the new quotation was incorrect and was now over your budget.
The quotation that you were given was completely transparent with a full breakdown of every part of the installation, fireplace materials and the outstanding balance that you owed on the stove, we even reduced the quotation by an additional £110.00 hoping this would help bring you closer to budget with the materials and method of installation you had chosen. You were also offered cheaper alternatives that were within your budget. We have fixed prices for fireplace materials and the installation unless additional work and materials are required which can only be ascertained by completion of a site survey.
Unfortunately, you did not want to go ahead with your purchase or installation and proceeded to cancel your order. As you have purchased from our showroom and placed a deposit for a product which would have been specially ordered in, you did not have any rights to cancel the product. However, our team honoured this and processed a refund for you on the next working day before 10AM. As mentioned previously, we feel that this review is defamatory and unfair given the aforementioned circumstances. We have always been completely transparent with you, all quotations are subject to survey and the extra work and materials required for the installation i.e. building a chimney breast and the change of fireplace materials were not included in the initial quotation.
You did not want to continue with your order and requested a refund and one was given to you promptly. Excellent Customer Service is our utmost priority at HotPrice and our number one concern is to ensure that all our customers feel valued and are treated fairly. We always try our best to be helpful with every customer we encounter, both in our showroom and online.
Kind Regards, Neal
Great service
Great service, was kept well informed every step of the way from despatch to delivery, definately use this company again, 👍🏻👍🏻👍🏻
February 17, 2018
Unprompted review
Reply from HotPrice.co.uk
Hi David,
Thank you very much for the glowing review and kind words.
We really appreciate your feedback and are happy we provided you with plenty of information for your order.
We hope you enjoy your purchase and we hope to see you soon :)
Kind Regards,
Neal
First class service highly recommended.
First class service highly recommended.
Burley fire insert is a top quality product.
February 11, 2018
Unprompted review
Reply from HotPrice.co.uk
Hi Adrian,
Many thanks for your feedback. We're glad you were happy with the service we provided and also the quality of the Burley fire.
Kind Regards,
Sarah
Celsi Electriflamr XD 16” Lamela fire…
Excellent service ordered on Saturday arrived on Tuesday beautiful fire well worth the money
February 10, 2018
Unprompted review
Reply from HotPrice.co.uk
Good Morning Carol,
Thank you for taking the time to let us know how we performed with your recent purchase from us.
Good to hear that you are pleased with the fire and that it arrived quickly.
Kind Regards,
Sarah
Inset electric fire purchase
item as described ,all contacts with HotPrice company were met with polite helpful advice!
email enquiries answered promptly,delivery updates helpful !
February 10, 2018
Unprompted review
Reply from HotPrice.co.uk
Hi Howard,
Thank you for your feedback on our service and choosing to shop with us.
Glad you found the delivery updates useful!
Kind Regards,
Sarah
Highly Recommended
Good quality electric fire the only inset one we have found where all the coal & logs are behind a glass front! Very fast delivery and easy online purchase! Highly recommended!
February 10, 2018
Unprompted review
Reply from HotPrice.co.uk
Good Morning Chris,
We are pleased to hear that you're happy with your purchase and found the shopping experience easy.
Thanks again for choosing to shop with us!
Kind Regards,
Sarah
I was happy !!
February 10, 2018
Unprompted review
Reply from HotPrice.co.uk
Good Morning Sam,
Thanks for your feedback. Great to hear that you are happy with the service and product purchased from HotPrice.
Kind Regards,
Sarah
Helpful and informative.
We ordered our new fire mid-November from Hot Price the staff were helpful in advising us on styles, specification (we were ordering a wall mounted balance flue - not many around! ) we were given a possible installation date of mid-December. Unfortunately, there was a delay in delivery by the supplier and it was uncertain that we would have our fire before Christmas. However, we were kept fully informed by Chris on the progress of our order and our fire was fitted just before Christmas. The gas fitters were friendly and efficient and we absolutely love our new fire.
January 2, 2018
Unprompted review
Reply from HotPrice.co.uk
Hi Jenny,
Many thanks for leaving this review. Delighted to hear that you love your fire and that we managed to get it fitted before Christmas!
Thanks for choosing to shop with us!
Kind Regards,
Sarah :-)
Appauling service! Stay clear!!!
Placed and order via hotprice.co.uk 2 weeks ago. Have been awaiting delivery since then.
Contacted today to enquire as to when my fireplace would be delivered as I was told 10-15 days. The lady on the phone (Sharron) informed me that apparently my fireplace would not be delivered until after the new year now as I allegedly hadn’t responded to a ‘text’ I was sent last week! I explained I had never received any texts, calls or emails from either hotprice.co.uk or flamerite. She contacted flamerite while I was on hold and came back basically calling me a liar and told me there’s nothing they can do about it. I have now cancelled my order and will be making formal complaints to both hotprice.co.uk and flamerite and both customer service representatives I spoke too were very rude and talking between themselves about me whilst I was on hold. Extremely unprofessional and unarguably disgusting customer service from them both. I would advise any potential customers to search else where when looking to make a purchase, especially if it is a substantial cost as mine was. I urge you to steer well clear of this lot!
December 11, 2017
Unprompted review
Reply from HotPrice.co.uk
We are extremely disappointed and frustrated to see you felt the service you received was a 1* rating. We take all feedback very seriously and on this occasion, we do not agree with your description of how things went and would like to reply with the actual reason for the delay in the delivery of your fire.
Since placing your order the delivery company have attempted to contact you numerous times to book-in the delivery without any success. When the calls went unanswered they even sent text messages in an attempt to ensure you received delivery before Christmas.
In addition to calling you, text messages were sent on the 1st of December at 11.14am asking you to contact the delivery company to arrange delivery.
On the 7th December another message was sent to you advising they had been trying to contact you to arrange delivery and asked you to call them as a driver would be in your area the following day and delivery could be made but they needed confirmation from you to book a delivery in.
As the product you purchased is a large, high-end item, it is not possible to just put it in the van with the hope that you will be in to receive it so it is imperative that we speak to you first to confirm a suitable delivery day/time.
Your first contact with us after placing your order was on the 11th December when we made you aware that we have tried to contact you to arrange delivery. Your first response was that you had been having problems with your phone and had to have it reset by your provider as you had been advised by another party they had been unable to contact you by phone.
You were then advised that regrettably, due to fact that the delivery company have been unable to book in the delivery with you, that pre-Christmas delivery was unfortunately no longer possible.
We have tried our utmost to get the fire to you before Christmas but as mentioned, due to the fragile nature of the product you purchased, it does need to be delivered by a company who is familiar with these kind of items and will get it to you in perfect condition. These kind of couriers do have to work to a carefully planned schedule with the routes being carefully planned days/weeks beforehand. Again, had the delivery company been able to speak to you on the many times we attempted to, the delivery would have been able to take place within the initial estimated time-frame.
We can totally understand your disappointment on being told that due to the above points, that unfortunately delivery won’t be with you when you wanted it for. However, we feel it is unnecessary and unfair to leave an untruthful and vindictive review about our service when the only issue that prevented you receiving your goods when we wanted to deliver them to you was solely due to the lack of communication from your side.
Sharon Benson
Went in to the showroom enquiring about …
Went in to the showroom enquiring about wood burners. Got sound advice and was shown a selection of products to suit my home. My house survey was completed within the week and the installation a few weeks later. Excellent support and advice and a quality installation. Extremely happy with my new stove.
July 24, 2017
Unprompted review
Reply from HotPrice.co.uk
Good Morning Mr McKenzie,
Thank you for giving us some feedback on your recent stove purchase. Happy to hear that you're pleased with the service we provided in our showroom, installation and also your new wood burning stove.
Kind Regards,
Phil
Five star on all levels.
Absolutely Reccomend.
5 * customer service super efficient we chose the fire with their advice and help and it was all fitted in less than a week from picking it. The showroom in Middleton is great you get to see them all working and I found the online website and email response excellent too. Wouldn't go anywhere else now they have a huge range of fires at great prices.
June 20, 2017
Unprompted review
Reply from HotPrice.co.uk
Hi Alicia,
Thank you so much for taking the time to write some feedback on how we performed when purchasing your new gas fire and apologies for the delay in my reply. We're delighted to hear that you're happy with the fire chosen, our showroom and our prices. You chose a lovely fire and i'm sure it looks great now all fitted!
Many thanks again for choosing to shop with us :-)
Sharon Benson
Brilliant sales man Phil Garner ..
Went in today to look around , didn't have a clue salesman was excellent, I appreciated his advice and didn't hesitate to purchase , would thoroughly recommend thank you Phil Garner for all your help ..
April 20, 2017
Unprompted review
Reply from HotPrice.co.uk
Hi Fenella,
We're delighted to hear that you were happy with the service Phil provided in our showroom when choosing a new fireplace. I will pass your comments on to Phil too!
Thanks for choosing to shop with us :-)
Regards,
Sarah
Top marks
What a fantastic product delivered hassle free and bang on time. Hotprice are hot on price but hotter still on service. I have every confidence in the total package and their after sales lived up to their glowing reputation. Highly recommended.
Well done everyone at hotprice!
October 20, 2016
Unprompted review
Reply from HotPrice.co.uk
Good Morning Brian,
We're delighted to hear that you're happy with the service we provided when purchasing your fireplace insert. If we can be of any further assistance in the future, please don't hesitate to get in touch :-)
Well done Hotprice
I can't believe the brilliant service, I have received fro Hotprice. The price was VERY competitive and then they went further to match what my builder quoted. The delivery was swift, efficient and the courier rang me with a time of arrival. Ten of of ten Hotprice. All of the staff deserve a 'brownie point'.
August 17, 2016
Unprompted review
Reply from HotPrice.co.uk
Hi Patricia, many thanks for taking the time to write a review on how we performed with your recent stove purchase. We're glad to hear that you were happy with our service and thanks for choosing to shop with us!
Friendly, helpful staff
I was really struggling to choose from the huge range of fires online so it was great to be able to go into the showroom and get some advice. The staff were very helpful and friendly. The fire was delivered to the showroom for me to collect within a few days and the recommended fitter was also very good.
January 30, 2016
Unprompted review
Reply from HotPrice.co.uk
Hi Ian,
Really pleased to read your review regarding your recent purchase of a fire from us. Its great to receive feedback from our customers and glad to hear that you are pleased with the service we provided in the showroom and also with installation.
Many thanks,
Adam
10 stars
Really good place gets all my materials from Hotprice will highly recommend it to anyone.
January 28, 2016
Unprompted review
Reply from HotPrice.co.uk
Hi Stephan,
Always a pleasure to help you out with stoves and flue components. Don't hesitate to contact us for any other information on products.
Regards,
Adam
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