I had a problem with the fire that I ordered and this was dealt with by Lee extremely speedily and satisfactorily. Unfortunately this resulted in a further issue and this time was dealt with by Jake,... See more
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I'm more than pleased with my purchase of a black Burley Cottesmore Fire Basket. I'd looked everywhere for this style of electric fire and no luck until I found HotPrice via "Handyman" shop's Glen,... See more
Company replied
Very unhelpful customer service team when I made an enquiry to see if a fire could be delivered to an alternative address. Simply no, no, no even when I offered up an alternative workaround.... See more
Company replied
Thank You All At The Heat Depot! Our experience buying our Flametec Alto Electric Stove from you was a real pleasure We visited a few showrooms prior to yourselves and nobody came close on you... See more
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Company details
Written by the company
The HotPrice team has benefited with over thirty years combined experience in all aspects of the fireplace industry including sales, manufacturing and installation. This website was established in 2006 and has evolved into one of the UK's leading online companies selling top brand fires, fireplaces and stoves at discounted prices. Our expertise and strong relationships with fires and fireplace manufacturers allows us to provide top quality products at unbelievably low prices whilst giving the customer the level of service exceeding what they would expect from a high street store. Our Mission: To offer a level of customer service that is unsurpassed in the online shopping community To offer the UK's widest selection of leading brand fires & fireplaces available online To offer customers a real alternative to shopping on the high street without compromising on quality and service To offer customers huge savings off typical high street prices To offer a web site with informative product descriptions and clear, quality images for each product To offer honest, friendly and impartial advice Last but not least, we really value your custom. We work on a very simple business principle, if we can deliver products and services that totally delight you then you’ll tell other people about us and you’ll probably come and buy from us again.
Contact info
Harpoon House, Sharp Street, Middleton, M24 1AD, Manchester, United Kingdom
- 0161 822 8484
- sales@hotprice.co.uk
- hotprice.co.uk
4.3
Excellent
208 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fire advertised as in stock on a 1-3…
Fire advertised as in stock on a 1-3 day delivery paid £449 to then be told 7-14 days contacted after 8 days for update to be told over 6 weeks wait from original purchase date!
Shocking
July 8, 2020
Unprompted review
Showroom to install A+++
From going into the showroom where Kirsty and Ben were very helpful ,not pushy at all, very informative and polite, choosing our install and date of install the process was seamless. On day of install the installers were again polite , friendly courteous and professional. Very happy with the work carried out and the end result.
June 4, 2020
Unprompted review
Excellent service from start to finish.
Excellent service from start to finish.
Fantastic customer service.
Extremely quick delivery.
Very nice product.
Would give more stars if I could, 100% Recommend.
April 26, 2020
Unprompted review
GAZCO LOFT FIRE from HEAT DEPOT
EXCELLENT SERVICE FROM SALES THRU TO INSTALATION,
INSTALATION ENGINEERS WERE FREINDLY ,POLITE AND OBLIGING
SUPERB JOB ,WELL DONE ,HIGHLY RECOMENDED.
THANKS ALAN
March 5, 2020
Unprompted review
Great service and prices
Great service and prices. I've had three fires from hotprice and am always delighted with their service and professionalism.
February 28, 2020
Unprompted review
new electric fire
I had not heard of Hotprice till I started to look for a new electric fire but no worries a phone call a bit of advice our new fire up and running with no problems whatsoever
February 21, 2020
Unprompted review
efficient
efficient, very helpful, explained my concerns well, a great doc
February 6, 2020
Unprompted review
Very prompt delivery
Very prompt delivery. I had to return product due to our measurement error. Hotprice were very helpful in facilitating this.
January 31, 2020
Unprompted review
Great service from start to finish.
Great service from placing my order to delivery. I would definitely recommend this company.
January 29, 2020
Unprompted review
Front panel a bit disappointing.
Fire turned up in good time and with all items included. It’s also working well.
However, it wasn’t clear in the product description that the Art Deco front panel had to be removed whenever fire is in use revealing a plain old electric box: it looked like a grill with holes on photos but is actually a solid piece.
January 27, 2020
Unprompted review
Very helpful and purchase arrived on…
Very helpful and purchase arrived on time
January 14, 2020
Unprompted review
Reply from HotPrice.co.uk
Good morning,
We are delighted to hear that you are happy with your purchases from us.
Thank you for the review and we hope you enjoy your fire.
Kind Regards,
Rob
Very good service
December 20, 2019
Unprompted review
Reply from HotPrice.co.uk
Hello Mark,
Thank you for your kind review :)
We hope that you enjoy your new fire.
Kind Regards,
Karl
Fantastic service brilliant price and…
Fantastic service brilliant price and will recommend.
December 18, 2019
Unprompted review
Reply from HotPrice.co.uk
Good morning Mr Winterbottom,
We are delighted to hear that you were happy with the price and our service,
It means a lot that you haven taken your time to share your positive customer service experience.
Kind Regards,
Sharon
Electric fire, a warm feeling
Your service and product were fantastic, having the switches at the side of the fire instead of under the canopy is brilliant for somebody who is not so good on their feet. After I placed the order with you I found another company who were £20.00 cheaper than you, but Im still very pleased.
Regards
Roy
December 17, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Roy,
Thank you for your review.
We appreciate your positive feedback and thank you for choosing to order with us :)
Kind Regards,
Hannah
Excellent service
The fire arrived in very good time & now that it’s fitted I’m am delighted with it. Thank you
December 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Good morning Helen,
Thank you for taking the time to leave us your generous review.
We hope that you enjoy your new fire.
Kind Regards,
Rob
Could be better.
Product was great and as advertised. It was difficult/not possible to set delivery address different from billing address, this is essential to me as I am a gas engineer purchasing on behalf of clients. Also DPD only informed me of the 1 hour delivery slot 4 hours before delivery, there was no prior notification, this is not unusual for DPD.
December 6, 2019
Unprompted review
Stunning fireplace
Fantastic service from ordering to delivery! What a great price too, highly recommend this company!
November 28, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Sharon,
Thank you so much for your kind review.
We are delighted to hear that you were happy with our service from start to finish.
Enjoy your new fireplace.
Kind Regards,
Karl
Excellent!
Excellent showroom and the staff were excellent - we went with a chesneys salisbury and couldn't be more pleased!
Mike
Ormskirk
November 27, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Mike,
Thank you for your review.
Your have chosen an excellent stove and our showroom staff were more than happy to help you.
We appreciate your positive feedback.
Kind Regards,
Sharon
The staff could not have been anymore…
The staff could not have been anymore helpful with the advice they gave me about my purchase, very friendly with my interest at heart.
Would buy from them again without any hesitation.
Michael Brown
Seaham
November 22, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Mr Brown,
Thank you very much for taking the time to leave us a review.
We appreciate your feedback and that you were happy with our service.
Thank you for your custom.
Kind Regards,
Rob
Great electric fire
Superb service , competitive price and excellent product
November 22, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Hazel,
We are delighted to hear that you are happy with your new fire.
It means a lot that you took the time to share your positive customer service experience.
We hope that you enjoy your fire.
Kind Regards,
Hannah
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