I had a problem with the fire that I ordered and this was dealt with by Lee extremely speedily and satisfactorily. Unfortunately this resulted in a further issue and this time was dealt with by Jake,... See more
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I'm more than pleased with my purchase of a black Burley Cottesmore Fire Basket. I'd looked everywhere for this style of electric fire and no luck until I found HotPrice via "Handyman" shop's Glen,... See more
Company replied
Very unhelpful customer service team when I made an enquiry to see if a fire could be delivered to an alternative address. Simply no, no, no even when I offered up an alternative workaround.... See more
Company replied
Thank You All At The Heat Depot! Our experience buying our Flametec Alto Electric Stove from you was a real pleasure We visited a few showrooms prior to yourselves and nobody came close on you... See more
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Company details
Written by the company
The HotPrice team has benefited with over thirty years combined experience in all aspects of the fireplace industry including sales, manufacturing and installation. This website was established in 2006 and has evolved into one of the UK's leading online companies selling top brand fires, fireplaces and stoves at discounted prices. Our expertise and strong relationships with fires and fireplace manufacturers allows us to provide top quality products at unbelievably low prices whilst giving the customer the level of service exceeding what they would expect from a high street store. Our Mission: To offer a level of customer service that is unsurpassed in the online shopping community To offer the UK's widest selection of leading brand fires & fireplaces available online To offer customers a real alternative to shopping on the high street without compromising on quality and service To offer customers huge savings off typical high street prices To offer a web site with informative product descriptions and clear, quality images for each product To offer honest, friendly and impartial advice Last but not least, we really value your custom. We work on a very simple business principle, if we can deliver products and services that totally delight you then you’ll tell other people about us and you’ll probably come and buy from us again.
Contact info
Harpoon House, Sharp Street, Middleton, M24 1AD, Manchester, United Kingdom
- 0161 822 8484
- sales@hotprice.co.uk
- hotprice.co.uk
4.3
Excellent
208 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Delivery really fast
Delivery really fast, no damage when delivered. I should have picked a better fire though, this one not as warm as the one we took out.
November 21, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Mrs Filkins,
Thank you for your review.
We appreciate your custom.
Kind Regards,
Karl
All went exactly as planned
November 21, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Susan,
We appreciate your generous review and thank you for shopping with us at Hotprice :)
Kind Regards,
Sharon
Purchased a gas fire and LPG jets good…
Purchased a gas fire and LPG jets good service very informative and super fast delivery
November 21, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Mr Scargill,
Thank you for taking the time to leave us your review.
We hope that you enjoy your new gas fire.
Kind Regards,
Rob
A company you can trust
The service I received was excellent and the price of the Burley fire was extremely competitive. I have recommended Hotprice to some friends and have heard that they have also purchased a product from them and like me were very impressed. If only all retailers were the same!!
Peter S.
Broxbourne Herts.
November 7, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Mr Sale,
Thank you very much for your generous review, we appreciate your positive feedback and are happy to hear that you have recommended us to your friends!
We hope to see you again soon :)
Kind Regards,
Hannah
Fabulous fire
Fabulous fire, looks good and heats room so fast, front fascia wasn't delivered with fire, but came by DPD on the day of fitting, so all good.
October 31, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Susan,
Thank you for taking your time to leave us a review.
Apologies that the fascia had not been delivered along with the fire but had arrived on the day of fitting :)
Thank you for shopping with us.
Kind Regards,
Sharon
Great fire with super fire effect.
Great fire with super fire effect.
Delivery was so quick we had to wait for an installer to fit
October 26, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Mr Franklin,
Thank you for taking your time to leave us your generous review.
We appreciate the positive feedback and we hope that you enjoy your new fire.
Thank you for shopping with us at Hotprice.co.uk
Kind Regards,
Hannah
Ordered a gas stove
Ordered a gas stove. Wrong stove delivered.Arranged collection and refund because the price for the correct stove was way more than I was Originally quoted.Took time off work and stayed in all day for collection and they didn’t come. Now waiting for a call to arrange an alternative date for collection.
Also online sales team and telephone sales teams are different so it is not possible to sort issues on the phone because “the online team don’t work the phones”
October 11, 2019
Unprompted review
Reply from HotPrice.co.uk
Mr McWalters,
Your review is not factually correct.
We did not deliver the wrong stove. You placed an order online for a conventional flue gas stove when you actually needed a balanced flue stove.
Balanced flue gas stoves are far more complex than standard conventional flue gas stoves and also require an additional balanced flue kit so therefore more expensive. When we made you aware of the price difference of the balanced flue stove which you should have ordered, you stated that you weren’t prepared to pay that amount and we advised we would arrange for a collection and refund.
We enquired which day would be best for collection and you stated any day would be fine. We did arrange with the couriers for collection on Friday but for some reason (which we are still looking into), this did not take place and we apologise for the inconvenience.
We have contacted the courier company this weekend and requested that they contact you directly to confirm a suitable day for the collection.
Also, our online and telephone sales teams are the same department. We do have a small number of staff who deal solely with email enquiries and do not answer calls, however, anyone calling us can discuss their orders whether they placed the order online themselves or over the phone with one of our team.
Matthew Thompson
Great price fast delivery well pleased…
Great price fast delivery well pleased 👍
October 9, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Brian,
We are delighted to hear that you were happy with the price and quick delivery of your fire, It means a lot that you took the time to share your positive customer service experience. Enjoy your fire.
Kind regards Rob
Brilliant 😊
Service, delivery, product and customer services EXCELLENT
October 4, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Julia,
Many thanks for your kind review.
We are glad you received good service and we hope to see you soon :)
Kind Regards,
Karl
Ben and the team have been fantastic…5*
Ben and the team have been fantastic from start to finish!
Expert knowledge and advice given when choosing the Stove along with all the technical support we required before fitting.
We had to push fitting back on three occasions due to ongoing building work, but this was never a problem or issue.
Installers were very helpful and professional and 5* service and highly recommend the guys at the Heat Depot and Hotprice.co.uk
September 27, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Matt,
Thank you for your generous review.
We are glad that you have enjoyed your experience with us, the stove you have selected is beautiful and we hope that you enjoy your new stove :)
Thank you for your custom and we hope to see you again soon.
Kind Regards,
Hannah
Amazing company and employees.
From the first visit to the Flames showroom in Middleton to the actual installation, the company and employees have been outstanding.
Kirsty assisted us on our two visits to the showroom and was knowledgable, helpful and patient. An absolute credit as a sales person.
The installers Dermot and James were incredible. The whole room was sheeted off, as was the driveway to protect it. It was a hot day and heavy hard work but the pace and professionalism of both was outstanding. Dermot checked every detail with us and was so helpful with advice. Both were respectful to the house and were a pleasure to deal with.
I had a query after installation and spoke to Ben in the showroom and again he was so helpful with paint recommendations.
The company and employees are above and beyond and I can not recommend them highly enough.
The finished installation is beautiful and does exactly what we wanted.
September 25, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Claire,
Thank you very much for your review.
We are delighted to hear that you are happy with our service from start to finish, we endeavour to bring the best service that we can to our customers.
We hope you enjoy your new fire in time for the winter period :)
Thank you for your custom and we hope to see you again soon.
Kind Regards,
Sarah
Excellent customer service and nothing
Excellent customer service and nothing was too much trouble. Arranged delivery to Northern Ireland without any problem - unlike other companies!! Great to find such a helpful member of staff (Hannah Galloway) too
September 19, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi David,
We were happy to help with your delivery to Northern Ireland as we know it can be a struggle at times.
Thank you for your generous review :)
We hope to see you again soon.
Kind Regards,
Rob
Quick delivery and delivered right…
Quick delivery and delivered right within the time advised!
September 5, 2019
Unprompted review
Reply from HotPrice.co.uk
Good morning,
Thank you for your review and purchasing with us at Hotprice.
We appreciate your custom :)
Kind Regards,
Hannah
Was easy to purchase the fire I wanted…
Was easy to purchase the fire I wanted and delivered on time
August 6, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Alan,
Thank you for the review.
We are glad that you found your purchase with us was easy and delivery was scheduled on time for you.
Hope to see you again soon.
Kind Regards,
Sharon
Brilliant service
Brilliant service. They delivered to my mum I. London. Had a problem with the fire and it was exchanged without any problems. Really good service and fire is excellent
July 9, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Jackie,
We are happy that we were able to exchange your faulty fire for you and we hope that you enjoy your new fire :)
Kind Regards,
Julie
Excellent service throughout the process..
This is the second time I have used Hotprice first time was an open fire which has been fab and used a lot. We opted for a log burner and again I can't fault the service. From the first visit to the show room where a relaxed customer service works well is delivered with a good choice of fires and prices. Then the process of getting the right fit, Ben even helped us with advice on building the chimney breast with some great ideas he was faultless we changed the fitting date a few times and he just went with the flow. It was fitted yesterday by Dermot and his lovely team and again full of knowledge and professionalism. I normally don't write reviews but really couldn't resist. We couldn't of asked for better service and most of all depth of knowledge esp on safety which is so important when you are buying something so important. Thanks again Gill
June 22, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Gillian,
Thank you so much for your generous review.
We are delighted to hear that you have enjoyed your experience with us, purchasing a new fire/stove for your home is important and our team were more than happy to help guide you to your final decisions.
We hope that you enjoy your new log burner just in time for the winter period :)
Kind Regards,
Rob
Excellent service
Excellent service, no problems what so ever, order on Tuesday and received the fire on the Friday of the same week. Would certainly recommend to any one. Many thanks.
May 24, 2019
Unprompted review
Reply from HotPrice.co.uk
HI David,
Thank you so much for your review, we appreciate your custom.
We hope to see you again :)
Kind Regards
Sarah
Product arrived as promised...well…
Product arrived as promised...well packed and protected. We haven’t fitted it yet as we are waiting for the tradesman to have a slot in his busy schedule.
May 23, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Mr Taylor,
Thank you for the review.
We hope that you enjoy your new fireplace, thank you for shopping with us.
Kind Regards,
Hannah
The service was good in everyway from…
The service was good in everyway from ordering and delivery fireplace lovely would recommend hotprice to anyone
May 23, 2019
Unprompted review
Reply from HotPrice.co.uk
Good morning Mrs Heppinstall,
Thank you very much for the generous review,
We are pleased to hear that you are happy with our service and your new fireplace.
Kind Regards,
Kirsty
Third product I've bought
Good company. This is the third time I've bought a fire from them and would recommend.
May 6, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Heather,
We are delighted to hear that you are happy with your purchases from us.
Thank you for the review and we hope you enjoy your fire.
Kind Regards,
Sharon
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