I had a problem with the fire that I ordered and this was dealt with by Lee extremely speedily and satisfactorily. Unfortunately this resulted in a further issue and this time was dealt with by Jake,... See more
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I'm more than pleased with my purchase of a black Burley Cottesmore Fire Basket. I'd looked everywhere for this style of electric fire and no luck until I found HotPrice via "Handyman" shop's Glen,... See more
Company replied
Very unhelpful customer service team when I made an enquiry to see if a fire could be delivered to an alternative address. Simply no, no, no even when I offered up an alternative workaround.... See more
Company replied
Thank You All At The Heat Depot! Our experience buying our Flametec Alto Electric Stove from you was a real pleasure We visited a few showrooms prior to yourselves and nobody came close on you... See more
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Company details
Written by the company
The HotPrice team has benefited with over thirty years combined experience in all aspects of the fireplace industry including sales, manufacturing and installation. This website was established in 2006 and has evolved into one of the UK's leading online companies selling top brand fires, fireplaces and stoves at discounted prices. Our expertise and strong relationships with fires and fireplace manufacturers allows us to provide top quality products at unbelievably low prices whilst giving the customer the level of service exceeding what they would expect from a high street store. Our Mission: To offer a level of customer service that is unsurpassed in the online shopping community To offer the UK's widest selection of leading brand fires & fireplaces available online To offer customers a real alternative to shopping on the high street without compromising on quality and service To offer customers huge savings off typical high street prices To offer a web site with informative product descriptions and clear, quality images for each product To offer honest, friendly and impartial advice Last but not least, we really value your custom. We work on a very simple business principle, if we can deliver products and services that totally delight you then you’ll tell other people about us and you’ll probably come and buy from us again.
Contact info
Harpoon House, Sharp Street, Middleton, M24 1AD, Manchester, United Kingdom
- 0161 822 8484
- sales@hotprice.co.uk
- hotprice.co.uk
4.3
Excellent
208 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Really pleased with the product
Really pleased with the product, info and delivery times
April 29, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Jon,
Thank you for the review.
We hope that you enjoy your new fire , thank you for shopping with us at Hotprice :)
Kind Regards
Rob
Originally ordered a fire in December…
Originally ordered a fire in December 2018 was told out of stock, Hot Price gave full refund back after requested but also kept me informed when the electric fire would be available.Re ordered in January and received within 7 days. Great service
February 20, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Paul,
We are sorry the fire was available in December when you initially ordered. We advised you as soon as possible and we were happy it was available when you reordered.
We hope you enjoy the product and we hope to see you soon.
Kind Regards,
Sarah
Reply from HotPrice.co.uk
Thank you for your review.
We are really happy you awarded us top marks :)
We hope to see you again soon.
Kind Regards,
Hannah
We are very pleased with the service we…received.
We are very pleased with the service we received.and the delivery was very good. M.g.t
February 18, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon,
Thank you for your generous review.
We are really pleased you enjoyed the service and we hope you enjoy the product.
Kind Regards,
Karl
Reply from HotPrice.co.uk
Good afternoon,
We are really glad you enjoy your Cast Iron Fireplace. We hope it looks beautiful in your home.
Thank you for your custom.
Kind Regards,
Karl
Great choice on website
Great choice on website, good prices for nice looking fires compared to others. Delivery came within 10days on a pallet. Only reason I didn’t give 5 stars is, on the order confirmation I was told I would be contacted to arrange suitable delivery date. I checked email everyday, but eventually got a phone call from delivery driver who was at my house with the delivery! Luckily someone was in. Other than that I’m quite happy, and the fire looks good.
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Pamela,
Thank you for your review. We are sorry you did not get contacted ahead of time.
Usually, you should have been contacted to book in delivery or you should have received a text confirmation to advise your delivery slot.
We will contact the manufacturer to ensure this does not happen again.
Thank you for choosing Hotprice.
Kind Regards,
Neal
Easy to deal with.
Competitive price, easy to order and delivery was as quoted....quite good these days
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi James,
Thank you so much for the review. We are pleased you found the order experience simple and the delivery was on time.
Kind Regards,
Neal
Purchased an electric fire
After searching for a certain model of electric fire i foubd it on this website for the cheapest price. Fantastic service and would definately used again
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Kendra,
Thank you for your review.
We are glad you found us competitively priced. We hope you will enjoy the product.
Kind Regards,
Karl
brilliant service
Very helpful... very pleasant... arrived exactly when they said.... everything works perfectly... would definitely use them again!!
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Jane,
Thank you very much for the kind review. We are really glad you would use us again.
We hope you enjoy the product for many years.
Kind Regards,
Leah
We recently purchased a high efficiency…
We recently purchased a high efficiency fire and I dithered about ordering online. The local gas shops were so expensive, so we took the plunge and we are so glad we did. The fire was delivered when they said it would be, and it looks lovely now it has been fitted. It saved us a lot of money, which is always good!
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Colin,
Saving money is always a bonus!
We are really glad we are able to pass on the savings to you and we are really glad you took the plunge with us.
If you require any assistance, please feel free to contact us.
We hope to see you soon.
Kind Regards,
Neal
Excellent surround hearth and cast back…
Excellent surround hearth and cast back but would liked the electric coal fire to have more movement to it so it looked more realistic. Other than that excellent service and delivery and good quality
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Michelle,
Thank you for your review. We are so glad that you enjoyed our service and we hope to see you again soon.
Kind Regards,
Karl
Good service
Very happy with the speed of delivery, the care over packaging, and the stove itself
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Corinne,
Thank you for the review.
We are glad that you enjoyed our delivery experience. We hope to see you again soon.
Kind Regards,
Sharon
Hotprice were very efficient and easy…
Hotprice were very efficient and easy to order from. The item we ordered was delivered ahead of the date that was forcast. Thanks very much
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Colin,
Thank you for the 5 star review. We always endeavour to get the goods delivered to you as soon as possible and we are glad we beaten expectations on this occasion.
We hope you enjoy the goods.
Kind Regards,
Sarah
Reply from HotPrice.co.uk
Good morning,
Many thanks for your review. We hope our service is exactly what you expected and we hope to see you again in the future.
Kind Regards,
Neal
Flamerite Cisco fire and Allerton surround…
Purchased fire and later the surround very pleased with both items delivery was great as the latter was palloted. Excellent service from Hotprice would use again without doubt..
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Andy,
Thank you for your review.
We are really glad that you thought our service was excellent. We hope you enjoy the product.
Kind Regards,
Matthew
Very good service
Very good service. Good web site and good, knowledgeable staff on the phones. We were very pleased with our purchase of a cast iron fire insert and will be using HotPrice again. Would recommend. 13.02.19
February 13, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Graham,
Thank you for the kind review. We are really glad you enjoyed the service we provided.
Kind Regards,
Hannah
NEVER AGAIN !!!!!!!!!!!!!!!!!!
Bought Gas fire . had it fitted . Gas fire did not work properly, only two ceramics glowing red. BFM (fLAVEL Sent their engineer, he criticised my fitters work , but never turned the fire on !! My engineer rectified various faults( fitted isolator valve , filled in cracks in fireplace catchment area , cowel fitted on chimney .) Flavel engineer came back , still not happy, STILL DID NOT TURN FIRE ON TO SEE THE FAULT ! i had enough of this now and had the fire removed . Asked Hotprice for a returns number so i can return the fire , will not give me one , asked BFM to give me a returns number , will not give me one . I have even offered to drive to Stoke to return the fire , not allowed to take the fire back .. i just want them to bench test the fire at the factory and confirm that the fire is defective , they will not agree to test the fire . The fire has been turned on for 10 minutes = help help help i am going crazy . Neither BFM OR HOTPRICE will help me . They just keep asking for my Gas fitter to write a report . i will never deal with these people again . i beg someone from Hotprice or BFM to contact me and give me a returns number !!!!!! I I await their reply !!!!
Hello Mr.Compton Thankyou for replying to my review . You replied exactly as i knew you would . I totally agree with you about all the faults reported regarding the initial installation . Now lets move on -
Every one of the installation faults has been rectified . I employed a second gas safe engineer to do this . I had a brand new fire fitted which works perfectly . The fire which i purchased from you was faulty and is still faulty . I have it ready to return to you .I simply ask you for a returns number so that i can return it to you so that you can have the fire tested by the manufacturer . Is it so difficult to help a customer who has had enough , a customer who is totally disatified with your product , a customer who has been without a gas fire over the christmas period , a customer who has had enough of taking time off work to let your engineer into my house , for which i have been invoice £99. I have had enough of the stress and sleepless nights. Why should i be the one responsible for getting a report which states that the gas fire is faulty . Surely you should be responsible for getting the fire bench tested by Flavel. If the fire is found to be in good working order i will pay all the carriage costs . Now i ask you once again please can you give me a returns number so that i can return your faulty gas fire ? I hope any prospective customers will see how reluctant you are to help me .All i wanted was a new gas fire for christmas ! i still await a returns number and please do not keep asking me for an engineer,s report , i ask you for an engineer's report . I think the responsibility for a report lies with you , the supplier of a defective gas fire .
i have simply had enough !!!!
February 6, 2019
Unprompted review
Reply from HotPrice.co.uk
Good afternoon Mr Tomlinson,
Your review does not reflect the facts accurately.
Back in November, you advised us that you were having problems with the fire. We arranged with the manufacturer to send an engineer out to your property to assess the fault. Following this visit they advised the following information:
* No Isolating Valve was Fitted
* Poor Access to test the Nipple on the fire
* The Catchment Area was not the correct size
* There is no air relief in the closure plate
* The Copex liner was not sealed into the register plate
* The existing pipework was not sealed in the Catchment Area
The engineer advised that you would need your installer to come back to correct the installation errors. You then requested another engineers visit advising that the installation errors had been fully resolved, unfortunately when the Flavel engineer returned for the second time only one of the issues were corrected. The fire was labelled as at risk and a warning notice was issued.
The Flavel engineer has stated that it was the worst installation of a gas fire he had come across and has reported your installer to Gas safe who is the regulatory body for gas engineers.
We recommended that you get your original installer back to correctly rectify the errors in the installation or to engage a different gas safe engineer to do this for you. Whilst there were serious faults with the installation of the fire the engineer would not be able to light the fire as it is not safe to do so. Flavel have stated to you directly that they will arrange a third engineer visit if all the installation issues have been corrected and the fire could be safely assessed. We have also confirmed to you previously that once the installation met regulations if the fire was still not working correctly this would be resolved for you.
When you contacted us again today you stated that a British gas engineer had checked the fire and confirmed that it was faulty and not the installation and that you could provide paperwork confirming this after the fire was collected, you also stated the fire has been uninstalled and you have installed a different gas fire we requested a copy of the report to pass on to Flavel before any further action could be taken, you refused to provide this and instead threatened that “if we didn’t accept the return of the fire you would post a bad review and it would cost us more than it cost you”
As discussed today, we will be more than happy to help you resolve the issue if we receive the Gas Safe Report which states the product is faulty.
Kind Regards,
Karl Compton
Smooth experience
Competitive quote given on Flamerite electric fire, notified about arranging delivery within original time estimate, delivered on schedule.
January 22, 2019
Unprompted review
Reply from HotPrice.co.uk
Good morning,
Thank you for the 5 star review. We hope you enjoy the product.
Kind Regards,
Karl
Very friendly staff and great customer…
Very friendly staff and great customer service
January 15, 2019
Unprompted review
Reply from HotPrice.co.uk
Hi Michael,
Thank you for the review.
We hope you enjoy the product.
Kind Regards,
Karl
excellent service
January 15, 2019
Unprompted review
Reply from HotPrice.co.uk
Thank you for the review Alison.
We really appreciate that you thought our service was excellent.
Kind Regards,
Neal
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