We found the Engineer Vinny Byatt very efficient and thorough, easy to ask question too and he explained any queries and gave advise on the chemicals . The crane driver was so helpful and made the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularl... See more
Company replied
We have had regular servicing since purchasing our Hot tub 18 months ago. It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last... See more
Company replied
First class experience with the installation guys. They arrived early, installed the hot tub with no dramas and Sean Law, the engineer then went through the whole set-up and maintenance regime wi... See more
Company replied
Company details
Information provided by various external sources
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Contact info
Maidstone Road, DA14 5BQ, Orpington, United Kingdom
- hottub-swimspa.com
5.0
Excellent
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Matt was though and informative
Matt was though and informative. He did a great job on our quarterly service and my tub looks as good as new.
I would recommend him.
January 28, 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this superb review Raj. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Very knowledgeable and professional.
Have purchased 2 hot tubs from the Hot Tub & swim spa company over the years. I have always found all of the team to be very helpful and knowledge about their products. Current tub had a tantrum and needed some attention. Lee was quick to diagnose the fault and explained in detail his process for getting there. Hopefully I'll being enjoying bubbles in the bubbles again very soon.
January 24, 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Rebecca for this positive review of our service and team member, Lee. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Another great service from Matt on our…
Another great service from Matt on our Exec Trainer 19EX. He’s incredibly knowledgeable and thorough clearly reflecting the company’s ethos! Thank you!
January 7, 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Jackie for this outstanding review of our employee Mat. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
above and beyond!
We have had an issue with our swimspa tripping the electrical circuit, and Vinny went way beyond his remit in trying to sort it out - he even traced the armoured cable (which we had had fitted) into the loft to check that was not the source of the problem. We hope to be back in the water soon!
December 9, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Gillian for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
First service today
First service today - carried out by the lovely Matt, very polite, tidy, explained the process, thank you Swimspa.
November 18, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Kim for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team
Pleased with short notice call out
Very pleased that Matt could come over at short notice to fix an air lock. Very easy to deal with and fixed very quickly. Thanks
November 15, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this superb review. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
I STRONGLY RECOMMEND YOU DO NOT DEAL WITH THIS UNETHICAL COMPANY
Spoke to a Theo who couldn't understand the most basic of things.
I STRONGLY RECOMMEND YOU DO NOT DEAL WITH THIS UNETHICAL COMPANY
Absolutely shocking behaviour, and it appears that they do this continually
November 1, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Dear Steve,
We are very concerned by the defamatory nature of your review, and it's vague contents. All our calls in and out are recorded and our policy is to keep records of all visits to our showroom. This is the same for all site visits. Interestingly we do not have your name on file anywhere. You have also only ever left one review - this negative one. We are very sorry you feel disheartened enough to write such an awful review to my company under this name or an alias but we are at a loss as to what "most basic of things Theo couldn't understand". Theo has personally been mentioned in over 400 reviews as an experienced, professional, friendly and detailed gentlemen so we are at a loss- he has over 25 years experience. Feel free to contact me personally at Christina@hottub-swimspa.com and I will do my utmost to resolve any issue you may have.
Great service
Great service. Called on Sunday with a problem and had a call out booked for the following Tuesday. After some deliberation and investigation by Vinny the problem was fixed.
October 22, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this positive review of our service and team member, Vinny. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Annual Maintenance - swimspa drained and cleaned
We have had our swim spa drained today in preparation of winter weather. Matt visited us today to do the work and did a thorough drain and clean. The swim spa looks as good as new.
October 21, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mr Roy for such a glowing review of our team member Mat. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Replacing our old hot tub.
Replacing our old hot tub with a new one, both from this company including craning in and out, was made simple by the friendly office staff and onsite by the helpful Lee Sperring. We are now a month after installation and have had no need for any further support. Everything is running perfectly. Thank you.
September 26, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Ian for this outstanding review of our employee Lee. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Friendly staff very welcoming will 100%…
Friendly staff very welcoming will 100% use again
September 25, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Lee for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
We have been loving our swimspa for…
We have been loving our swimspa for about 9 months now. There have been occasional issues that have been thoroughly dealt with. My questions are always answered and the service has been nothing short of exceptional.
September 12, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Really pleased with the product and service
From the start we have been very happy with our experience. Gil was very knowledgeable around her products and the market in general and we felt confident purchasing the Hot Tub.
There was a slight problem with delivery but this was dealt with professionally and with the minimum of fuss and set up was completed within a few days (after we had had our electrician back to extend the cable). Matt was really helpful and explained the use of all chemicals and the workings of the tub.
August 7, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you David for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
The company was quick to identify the…Very good service
The company was quick to identify the problem the engineer Vinny confirmed it, and fitted a replacement unit quickly and efficiently. Very good service.
August 5, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Jim for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
We came into the store looking for…
We came into the store looking for advice on chemicals. Tracy was brilliant! Really helpful. Thanks so much 😁 we will be back
July 30, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Amy for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from Tracey
Great service from Tracey, very knowledgeable! My green pool issue solved :)
Many thanks
July 30, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Nigel for such a glowing review of our team member Tracey. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
A great company to deal with
A great company to deal with. Courteous and obliging. Sam and Lee did an excellent job, attentive all the way through!
July 16, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Paul for this outstanding review of our employees Sam and Lee. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great product fantastic customer service
July 17, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Rebecca for this 5* review. We thank you for your valued custom and hope your hot tub is providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot Tub and Swim SpaBeen coming here for 25 years
Been coming here for 25 years. Great place and Tracey always so helpful
July 13, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Paul for this positive review of our team member Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Highly recommend
Mat and Lee both came to deliver a new cover for my pool today. They were on time and very helpful. What should have been a 5 minute job for them became an hour of helping me to sort out a new regime for the treatment of the Swimspa, even though I did not buy it from them, nor have I had it maintained by them. Their knowledge and helpfulness means I will definitely be using them for service and maintenance in the future. So glad I found good guys at last!
July 5, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Julia for this outstanding review of our employee staff Mat and Lee. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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