Hot Tubs & Living Reviews 

Everyone was super helpful and offered great advice, we ended up getting a refurbished got tub and couldn't be happier. The soft tub is so comfortable verses harder alternatives.

We had one technician issue and they were fast to respond and replaced the faulty part free of charge. One of the best customer service experiences we have ever had.

We bought our Hottub about 2 years and had the best service from Caroline with the purchase and We’ve had great follow up since for all the servicing -

Needed a new hot tub for my business so contacted my nearest supplier to see what they could offer. Caroline was very responsive and helpful to point me in the right direction for what they could offer. Replacement hot tub installed by them just a few days later.
Installation guys were quick, efficent and drew my attention to a minor remedial work which needed to be done to the existing power cable connection. From what they could see, it wasn't urgent but worth me knowing about. Its a good job they mentioned it as when I fully replaced the power cable a few weeks post installation, I found a much more serious issue with it further under the decking! Thankfully all put right and grateful for the heads up.
No problems with the tub so far, but I suspect that if there is an issue in the future, they will be very quick to sort out.

Excellent company to deal. Great advice given before buying our hot tub. Installation was smooth and after sales service is great. Highly recommended.

Daniela, Joe and rest of the team go above and beyond in looking after customers. Whatever your budget, they are willing and able to help you. They don't pressure you in buying and once you have bought, they are on hand to give advice on how best to get more out of your purchase. They are so welcoming and it always feels like dealing with that good friend you have known for ages.

From my first phone call with Caroline and messages with her even on Sunday. she was so helpful.
Daniela arranged delivery date and time exactly what l requested.
Habib arrived on time and within 2 hours installed and working and gave me good advice.
great company

The customer service all the way through has been outstanding. From Daniela’s contact with my husband to Habib assessing what needed to be fixed and the carrying out the repair. Even the dog loved him.

We purchased the "Resort" soft tub from Caroline in the York showroom and find it excellent, it is so easy to get in and out of. Caroline was so helpful with all her advice and knowledge. Phil delivered the tub and did a great job in setting up the tub including filling it. He explained everything to us in detail.
We fully recommend "hot tubs & living"

My wife and I bought a portico Softub from Joe and Caroline at the Malvern Autumn Show; they were brilliant and very helpful. We have enjoyed our tub endlessly since!! The Softub is fantastic; really comfortable, quiet and looks great on our patio. I totally recommend Hottubs&Living.

We were looking to replace our lazy spa hot tub with an acrylic ‘hard tub’ & went to Hot Tub & Living for a look around their showroom where we met Caroline, we were shown around & all tub options explained thoroughly to us, Caroline couldn’t have been more helpful, no pushy sales just lots of helpful advice & all our questions answered, nothing was too much trouble, we purchased a Soft Tub we had no idea there was such an option! there is much more movement for relaxing than in a hard tub which suits us perfectly also, the cost of running is so much cheaper which will mean we shall able to enjoy it all year round, we have used it just about daily since we purchased it, it is fantastic, so relaxing & has turned our garden into a ‘holiday vibe’ when we are in the tub, the help & service we received was second to none & can not thank Caroline enough for all her help, We would highly recommend Hot Tub & Living in fact I’ve already passed the brochure on!

* Utter lies and falsehoods in their response to my truthful full experience of this company. I never ever insisted on fixing myself, they repeatedly did not call when they said so time expired to claim through the freight service and box they chose! And their technician flat out refused to do a video call, all smoke and mirrors.* I have literally nothing to gain by telling the truth, only to alert other people. All I will say is this experience turned into a nightmare. Shop around, there are other softub dealers in the UK. My gut told me way at the beginning that things didn't tally when my refurbished tub arrived with jets that didn't work and it leaked immediately because of a lose internal jubilee clip, I wish I had listened to my gut instinct. I think if you spend 10k you will continue to receive service but my 3k was enough to take but not follow through with. My hydromate was broken on their watch or in transit but after promised phonecalls that never happened etc, time ran out to claim on insurance. I found another dealer who immediately found the issue and repaired hassle free. On top of that everything was laid at my feet, it was either my decking, my water maintenance, technician would not participate in a video call despite being promised by director and was hostile and accusatory on the phone. If I wasn't a chronic illness sufferer I would have taken them to small claims court but I simply don't have the energy. Think twice, do your research, lost a little faith in human nature, very very sad all round

We started looking at hot tubs last year as we were in the process of buying a new build property that obviously needed the garden sorted before we could actually take delivery. The first place we went to look was Hot Tubs & Living. We were greeted by the very friendly and knowledgable Caroline who showed us round and explained all the options. We decided to put a small deposit down to secure the one we had chosen, but explained that it would be a ‘while’ until we were ready. They have been fantastic throughout… we’ve rung Caroline a few times with questions about power supplies etc and she has been nothing but helpful.
Fast forward 8 months until we finally got the garden ‘tub ready’ and we have just taken delivery 😊 the storage was not a problem for them at all, even though it was longer than we expected.
Joe and Wayne delivered the tub through a very tight space, which didn’t fluster them at all. Joe stayed with us and completed the installation… right through to the tub being completely filled. He explained EVERYTHING. Chemicals, controls, use etc…
We are over the moon with our purchase and will definitely recommend them to anyone. Customer service is excellent, which is so refreshing these days!
Thank you to all involved
Neil & Andrea

We bought a VB hot tub, Top service from Caroline from the first enquiry, no problem that we were in Sussex and they were in York. Joe and Phil turned up last week to install it, great guys, everything went smoothly, left a good feeling and enjoyed the hot tub every day so far! Would use them again.

After visiting a couple of other hot tub companies, we found Hot Tubs and Living , What a pleasant experience
Caroline was extremely helpful and answered all our questions and did not try to pressure us into a sale , after giving it a lot of thought over the next few days we returned to the showroom and tried out sitting in a couple of different spas , we picked one out and even had a word with Phil and Joe regarding installation requirements , On delivery day Phil went through all the requirements to keep the Tub and water in good condition , answering all our questions and ensuring that if there was any problems to call them .
Overall the whole experience was 5Star a great team . Thank you Caroline ,Joe and Phil And are thoroughly enjoying it.

We’ve had our hot tub for 2 months and are really happy with it. The team provided an amazing service. They were very knowledgeable and helpful in helping us decide on a tub, delivered and fully installed it, and have made themselves available for our follow-up questions.

Softub Purchase
My 5* review for Hot Tubs and Living is based on first-class customer experience.
Caroline, Joe, and Phil were excellent in the advice offered. With no pressure to purchase, answering all of my questions. Clearly, they know their stuff.
They offered to come and carry out a site survey at the house (as space was tight). My initial idea of buying a hard shell was changed when viewing the Softub range. The fact it fitted my needs perfectly, it was extremely cost-effective to run (allowing all-year use) was a real selling point.
From making the payment, the hot tub was delivered the same afternoon and it was up and working in hours. Phil who installed the Softub could not have been more helpful, even helping in moving the old lazy-spa.
I've been back to the shop a few times with the usual daft questions and nothing is too much trouble for the team.
I would have no hesitation in recommending this company and the first-class customer experience it offers.
Remember, you get what you pay for and not all hot tub companies are the same... believe me I've done my homework.
Thanks
Martyn Stoakes

We went to look at hot tubs & Caroline was very helpful, we ended up purchasing a refurbished Softub as it is easy to move about when empty. Phil delivered & installed it for us & then popped back to make sure it was running ok. We have an intermittent fault with one of the lights but Caroline has always kept in touch with us & when the tub is next emptied she has assured us Phil will pop round & rectify the fault. Any queries are dealt with promptly. I would recommend anyone wanting a hot tub to go & look round their showroom as they are very knowledgeable & helpful & truthful about the running cost.

Really helpful team, I wasnt sure what type of Jacuzzi we wanted, however, Joe and his team were great and showed us a number of designs, models and prices. Once chosen our new Jacuzzi arrived on time and the guys made what I thought would be difficult installation with a narrow passage and drop down patio look really easy. Thank you we are really happy with our purchase.

Excellent service… quick to come for a site visit and work out how to get the hot tub into the back garden! No high pressure sales talk.. just given facts about the different tubs available. Easy ordering process… made date for delivery and kept to it. Made sure I was happy with how to work the tub and ensure the water remained safe. Easy to pop in to showroom and buy additional filter and chemicals as required. Really like the fact that I dealt with the same person throughout and know I can just ring if I need any additional support.