House of Flora Ltd Reviews 69

•

3.6

Decoration and Interior Design Store

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Item took 2.5 weeks to arrive. The colour isn’t exactly as shown on line. I know we live in a world where amazon deliver next day but seriously 2.5 weeks……

Delivery took three weeks and the item was broken. I’m awaiting my refund but was not refunded postage. The items were, however well wrapped and effort went into making them look presentable.

Company replied

Purchased two mason jars which had bumble bees on a honeycomb pattern engraved in the glass. Good communication from the company and Royal Mail who sent a text advising of delivery date. Received th... See more

Company replied

I absolutely love House of Flora. Quick delivery and my marble serving board was even better than I expected- super heavy and beautiful. Looks so expensive. I also received a lovely little handwritten... See more

Company replied

Company details

Written by the company

House of Flora is an interior design store where design is our business and passion. We are here for the interior obsessed, the people striving to make their space beautiful. All our items are hand picked to ensure we bring you unique, inspiring and authentic products.

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3.6

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(69)

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Apr 5, 2025

Item took 2.5 weeks to arrive

Item took 2.5 weeks to arrive. The colour isn’t exactly as shown on line. I know we live in a world where amazon deliver next day but seriously 2.5 weeks……

March 21, 2025

Jan 15, 2025

Speedy delivery and high quality items

Speedy delivery and high quality items, can’t wait to set it up!

January 3, 2025

Unprompted review

Dec 23, 2024

Pleased with purchase however…

Pleased with purchase however communication could be improved. I had to email to get an update on my order as it was delayed and they didn’t inform me.

December 9, 2024

Reply from House of Flora Ltd

Jan 15, 2025

We are so glad you were happy with your order :)
We did send out an automated email to all our customers informing them of the delay and sincerely apologise if you did not receive this.

Dec 1, 2023

Item arrived damaged

Item arrived damaged, customer support is silent.

November 24, 2023

Reply from House of Flora Ltd

Jan 15, 2025

Hi Kate, we do apologise for the damaged item but I can see on our records we issued you a full refund immediately.

May 23, 2023

Definitely recommend!

The ornament i received is lovely, good quality and worth the money. It came fast and was well packaged! Can’t complain at all.

May 8, 2023

Feb 25, 2022

Absolutely beautiful candle holders…

Absolutely beautiful candle holders which I originally had sourced in a shop in Portobello.. I gifted two to my sister-in-law and she has since ordered two more. So simple and elegant.

February 25, 2022

Jan 24, 2022

House of Flora were efficient and very…

House of Flora were efficient and very helpful.When I thought I had an issue with a customs charge,they dealt with it at once and were very courteous, even though it was not their mistake. Great company to deal with.

January 24, 2022

Reply from House of Flora Ltd

Feb 8, 2022

Hi Susie

Thank you for taking the time to leave us a review. We do understand that things can get jumbled up once in a while and hope you got your issue resolved in the end.

We are glad you liked your basket If there is anything else we can help with please do not hesitate to get in touch.

Regards
The HoF Team

Dec 12, 2021

Great

Great care was taken with my order, it was packaged perfectly and someone contacted me to show me what my item would look like/ask if it was okay as it was an item made of wood so each one is unique… would come back again 👍🏻

December 12, 2021

Reply from House of Flora Ltd

Dec 20, 2021

Hi Tim

Thank you for taking the time to leave us a review, If there is anything else we can help with please do not hesitate to get in touch.

Regards
The HoF Team

Delivery took three weeks and the item was broken. I’m awaiting my refund but was not refunded postage. The items were, however well wrapped and effort went into making them look presentable.

September 15, 2021

Reply from House of Flora Ltd

Sep 15, 2021

Hi Tammy

Thank you for taking the time to leave us a review. We apologise the experience was not to our standard. Your items were part of a batch of deliveries that went missing on the RM system and they confirmed it was due to a "technical issue" and this is why it took that long.

Regarding refunding your delivery charge, your order was over £50 which took you over the free delivery threshold so you were not charged for delivery.

We hope you liked your other items.

Regards
The HoF team.

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