Item took 2.5 weeks to arrive. The colour isn’t exactly as shown on line. I know we live in a world where amazon deliver next day but seriously 2.5 weeks……
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Delivery took three weeks and the item was broken. I’m awaiting my refund but was not refunded postage. The items were, however well wrapped and effort went into making them look presentable.
Company replied
Purchased two mason jars which had bumble bees on a honeycomb pattern engraved in the glass. Good communication from the company and Royal Mail who sent a text advising of delivery date. Received th... See more
Company replied
I absolutely love House of Flora. Quick delivery and my marble serving board was even better than I expected- super heavy and beautiful. Looks so expensive. I also received a lovely little handwritten... See more
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Company details
Written by the company
House of Flora is an interior design store where design is our business and passion. We are here for the interior obsessed, the people striving to make their space beautiful. All our items are hand picked to ensure we bring you unique, inspiring and authentic products.
Contact info
Leicestershire, United Kingdom
- 033 3303 4295
- info@house-of-flora.com
- house-of-flora.com
3.6
Average
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Lovely online shop
Very impressed - pleasant online shopping experience, great price for the ottoman I bought and high quality item. I received a delivery tracking email and my ottoman arrived the day after.
February 10, 2021
Unprompted review
Reply from House of Flora Ltd
Hi Claire
Thanks for taking the time to leave us a review, we are glad you liked your ottoman, if there is anything else we can help with please get in touch and we hope to see you again.
Kind regards
The HoF team
Great little company
Great service and company to deal with - even though the product I ordered had a fault. Incredible attitude which means I will purchase again.
Many thanks
February 6, 2021
Reply from House of Flora Ltd
Hi Vicky
Thanks for taking the time to leave us a review, It was a pleasure to deal with you. If there is anything we can help with please get in touch and we will make sure to keep you updated with our Rattan collection
Kind regards
Sonal
Fabulous service
February 1, 2021
Reply from House of Flora Ltd
Hi Kelly
Thank you for the kind words and taking the time to write us a review. We are glad you liked your items and look forward to seeing you again . Get in touch with us if there is anything else we can help with.
Kind Regards
The HoF Crew
Reply from House of Flora Ltd
Dear Leanne
It was an absolute pleasure dealing with you and I'm glad you loved the items, as discussed we are expecting some minor delays with our parcel deliveries and we are happy to see you got yours even though it took slightly longer than the 7 working days.
If there is anything else we can ever do to help please don't hesitate to contact us.
Kind regards
Sonal
Excellent service
Everything was well packed and delivery was prompt. I will certainly be shopping here again.
January 26, 2021
Unprompted review
Reply from House of Flora Ltd
Hi Mrs James
Thank you for the kind words and taking the time to write us a review. We are glad you liked your items and were satisfied with the packaging and delivery. Get in touch with us if there is anything else we can help with.
Kind Regards
The HoF Crew
Tea, Coffee and sugar pots
Loved my new Tea, coffee and sugar pots from House of Flora. I love having them displayed. Exceptional customer service and they got back to me really quickly when I had a query.
January 25, 2021
Reply from House of Flora Ltd
Hi Sheetal
Thanks for the kind words, we are glad you liked the canisters. Get in touch with if there is anything else we can help you with, and hope to see you again soon.
Kind Regards
The HoF Crew
Copper kitchen wall clock
I recently bought a beautiful copper wall clock not cheap but worth every penny. The customer service was excellent and delivery prompt I will certainly use House of Flora again
January 18, 2021
Unprompted review
Reply from House of Flora Ltd
Hi Pat
Thanks for the kind words, we are glad you liked the clock it is one of our favourites. Get in touch with if there is anything else we can help you with, and hope to see you again soon.
Kind Regards
The HoF Crew
Quick, amazing customer service
During these unprecedented times I was very surprised with the efficiency of the customer service I have received. Front of house team took an extra care and went an extra mile to make sure that my friend would receive her birthday present on time! Truly couldn’t thank you enough for giving such a quick and amazing customer service. The product itself as well was beautiful! I will definitely use this company again. All the best!
January 11, 2021
Unprompted review
Reply from House of Flora Ltd
Hi Dom
Thanks for taking the time to write us a review, we are glad the coasters got to you in time for your friend's birthday and that she liked them. Get in touch with if there is anything else we can help with, and hope to see you again soon.
Sonal
Although the product was damaged when…
Although the product was damaged when it arrived, the customer support was fantastic , money was refunded before goods were returned .
Would use again.
January 8, 2021
Reply from House of Flora Ltd
Hi Susan
Thanks for taking the time to write us a review, we do apologise that the sofa got damaged in transit, we have taken this up with our courier partner who will be adding additional precautions going forward.
We hope to see you again and please get in touch if there is anything else we can help with.
Sonal
Bought a lotion dispenser
Bought a lotion dispenser. Brilliant video to watch before you buy. I loved that.
Price was reasonable.product good quality. I will continue to browse and buy.
Well done House of Flora.
December 21, 2020
Reply from House of Flora Ltd
Hi Jennifer
Thank you for the kind words and taking the time to write us a review. We are glad you liked your dispenser and found the videos helpful. Get in touch with us if there is anything else we can help with.
Kind Regards
The HoF Crew
Reply from House of Flora Ltd
Hi Ada
Thank you for the kind words and taking the time to write us a review. We are glad you liked your items and look forward to seeing you again . Get in touch with us if there is anything else we can help with.
Kind Regards
The HoF Crew
Amazing service provide.
Amazing service provide by the HoF team, prompt replies, good delivery and most important I Loved my purchases.
December 10, 2020
Reply from House of Flora Ltd
Hi Avneet
Thank you for the kind words and taking the time to write us a review. We are glad you liked your items and look forward to seeing you again . Get in touch with us if there is anything else we can help with.
Kind Regards
The HoF Crew
An excellent service and the product I…
An excellent service and the product I was delighted with. The staff who took my order checked all was well. if all shops had this level of service, no one could complain !!!! Thank you, i wish you luck.
Best
Jennifer
November 25, 2020
Reply from House of Flora Ltd
Hi Jennifer
Thank you for the kind words and taking the time to write us a review. We are glad you like your mirror and look forward to seeing you again . Get in touch with us if there is anything else we can help with.
Kind Regards
The HoF Crew
Easy purchase and lovely coasters
November 19, 2020
Reply from House of Flora Ltd
Hi Elaine,
Thank you for taking the time to write us a review. We are glad you like your coasters and look forward to seeing you again . Get in touch with us if there is anything else we can help with.
Kind Regards
The HoF Crew
Beautiful items carefully wrapped and…
Beautiful items carefully wrapped and delivered on time. Super happy!! 🤩
November 19, 2020
Reply from House of Flora Ltd
Hi Suzanne,
Thank you for taking the time to write us a review. We are glad you are happy with our service and look forward to seeing you again .
Get in touch with us if there is anything else we can help with.
Kind Regards
The HoF Crew
Wonderful product, great customer service, lovely team!
Since I had a special delivery request, I was personally looked after by e-mail during the entire order and purchase process - very fast, very solution-oriented and above all, very friendly. Everything worked absolutely smoothly and now I love my new shelf all the more because there is such a nice story behind it :) Thanks a lot to Sonal & the whole House of Flora Team!
November 10, 2020
Reply from House of Flora Ltd
Hi Inga
It was an absolute pleasure to deal with you and we are really happy that the shelf got to you safely in Germany.
If there is anything we can help you with, please do not hesitate to contact me.
Kind regards
Sonal
This is a lovely toilet brush
This is a lovely toilet brush. Just FYI it's very small but it's so cute, and the company are great.
November 5, 2020
Reply from House of Flora Ltd
Hi Enuiaf
Thank you for taking the time to write us a review. We are glad you liked the brush. Get in touch with us if there is anything else we can help with and we hope to see you again.
Kind Regards
The HoF Crew
Phenomenal Service
The service I received from Sonal was top notch. When my table arrived damaged and with manufacturing errors, she was immediately on top of the issue and was communicative and easily reached throughout the entire process of sorting it out. She was also really lovely on a human level, which is quite rare in retail these days.
I would and absolutely have recommended House of Flora to friends :)
November 5, 2020
Unprompted review
Reply from House of Flora Ltd
Hi Shane
Thank you for the kind words. It was a pleasure to deal with you too. We look forward to seeing you again in the future.
All the best
Sonal
The item arrived badly damaged
The item arrived badly damaged. I’m sure it was proberly down to shipping. The item would have fine if not damaged. The customer service on the other hand was great.
November 3, 2020
Reply from House of Flora Ltd
Hi Donna
We are very sad to see that you have given us a one star service review. Being a small independent business customer satisfaction is our main priority.
In this instance the damaged item was out of our control and within 3 hours of you contacting us we offered to send you a replacement which you declined, therefore we immediately processed your refund.
We hope you shop with us in the future and we can get that 1 star review into a 5 star experience!
All the best
HoF Crew
Tea/coffee caddies. Yeah purchased a set of porcelain tea…
Yeah purchased a set of porcelain tea coffee sugar canisters from house of flora. They feel great quality a bit weighty which gives you that sense of quality and also come in a range of nice contemporary colours with light timber finished lid. So if yer looking for a nice contemporary feel to your kitchen I think these are worth a look.
November 1, 2020
Reply from House of Flora Ltd
Hi Derris
Thank you for taking the time to write us a review. We are glad you liked the look and quality of the canisters. Get in touch with us if there is anything else we can help with and we hope to see you again.
Kind Regards
The HoF Crew
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