House Buy Fast Reviews 

205
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and clear communication, making interactions pleasant and reassuring. Many people highlight the team's honesty and transparent approach, providing valuable advice without pressure. The service is frequently described as seamless and supportive, with the company going above and beyond to ensure a smooth and stress-free process for customers. Reviewers often express high satisfaction, noting the team's dedication and expertise in guiding them through their needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and stating they... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting a streamlined and... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting the helpfulness and accessibility of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish! Duncan, Ruby and Tom were all incredibly helpful and always contactable from the moment we listed through to the point of completion. We had some tricky si... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

I honestly couldnt fault this company so far. The customer service, contact with updates, deal has been great. Duncan Fretter listened to my situation, negotiated the end value for the property an... See more

Company replied

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(205)

88 reviews in the last 12 months

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Rated 1 out of 5 stars

further to my previous review

further to my previous review I have gone over there terms and one states:-
"if you accept the offer we will pay for a structural survey of your property. As long as that doesn’t show up any major structural defects not already disclosed to us we will pay the price we offered you. "

that did not happen

March 2, 2024
Unprompted review
Rated 4 out of 5 stars

Mitch is good at explaining the process…

Mitch is good at explaining the process from start to finish. He's put my mind at ease with regards to how the sale process goes and another big plus about Mitch, is that he's accessible to respond to any queries. I only give 4 stars because it's early days and I don't want to be too biased hahaha.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Communication…

Although I didn’t end up selling through HBF (my personal circumstances changed), my interaction with Mitch was excellent. He was professional, polite and always quick to respond. Good communication in any transaction is key and in this case it was faultless.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Polite and professional

I cannot talk about the process as I only had an initial and informative call with them, but Duncan was very professional. He explained to me the whole process, their modus operandi and listened to what I am looking for. Based on my needs, he honestly advised me on the best options in case I decided to sell my property through them. I appreciated the frank and honest conversation.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. They don’t reply to emails or phone calls, zero customer service, my contract with them ended in October 2023 , and I am still getting texts asking me to reduce the price! Hardly any viewings arranged. Valuable time and money lost whilst waiting to be out of contract and go back to the high street. Shambolic

January 3, 2024
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

We have requested contact with you as we feel this review is a little unfair.

We arranged viewings which you happily accepted although you cancelled one this week as you had instructed another agent.

You are free to do this. Luke has been in regular contact with you, we have checked the emails and there were updates and data provided to show interest levels on Rightmove etc etc.

We are sorry the property did not sell and hope you find success with the new agent. However we are disappointed to see a one star review when there was not zero customer service as you state.

Please feel free to contact us if you wish to discuss anything further.

Rated 1 out of 5 stars

A waste of time

A waste of time, you'll end up chasing them we lost valuable time with them and sold when we went back to the high street.
I wouldn't recommend them they also lie and fluff information. The only positive was the solicitors they use which we retained when we sold through the high street.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Loved their service

We'd like to thank Duncan at house purchase fast for his help. He and everyone else at house purchase fast were very professional and courteous. We needed to sell our house quickly in order to buy our dream family home, and Duncan helped us do just that, although at a reduced price. If you need to sell quickly for cash, I cannot recommend them highly enough. I was always leery of companies like these, but they assisted us in obtaining the home we had fell in love with.

September 4, 2023
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Many thanks on behalf of Duncan and the team here, we were delighted to help you get moved! We hope you enjoy your lovely new home :-)

Rated 5 out of 5 stars

Fantastic Service

We went to House Buy Fast when the sale of our property fell through due to the buyer chaging their minds.

We were commited to a new build property that was our dream family home, that we did not want to lose.

House Buy Fast made us an acceptable offer and we were so happy that it completed at the agreed price.

The whole transaction completed in just under two weeks, thank you so much the whole team were so accomodating and empathetic in these tough times we were encountering.

Jill and Malcolm

September 4, 2023
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Dear Jill and Malcolm, many thanks for the five star review, we were all really pleased to assist you with the house sale. Best of luck with your amazing plans for the future!

Rated 1 out of 5 stars

No customer service

This company does not know how to treat customers with the respect they deserve. False promises from beginning oh then no end!!

July 13, 2023
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

FAKE REVIEW. We cannot find any record of you dealing with this company. FAKE REVIEW.

Rated 1 out of 5 stars

One star because less can't be given

I have given one star because there is no option to leave them with none. Stay well clear. They are looking to buy your property at well below and I mean well below (i.e. by 40%) less than what it’s actually worth.
They try anything to devalue your property by comparing it with none comparable and cheapest property ever sold in your street. Another tactic is take you to exchange of contract state and then pull out so as to lower the price when you are desperate. Be aware !!

March 24, 2023
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

UNFAIR REVIEW! WE HAVE NEVER HAD DEALING WITH YOU OR MADE AN OFFER - THIS IS FAKE.

Rated 5 out of 5 stars

Amazing service and communication …

From start to finish the team made selling our house so easy. The communication at every step was amazing, always updating me before I asked. I never realised using an online estate agent could be so easy. They organised every aspect of the sale and viewings perfectly and took the stress out of selling. I would thoroughly recommend them to anyone, and already have!

October 4, 2022
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Many thanks for the 5 * Review!

Rated 5 out of 5 stars

A very good response

A very good response, I was given two option and we have asked for further details on one which should be with us in the next few days. It was far better talking to some one so we could explain exactly what we wanted and when, and to be treated with politeness and understanding of our circumstance was very refreshing in these present days

September 26, 2022
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the review, we really appreciate it.

Rated 5 out of 5 stars

Incredibly transparent and helpful

Mario was incredibly transparent and forthcoming with all information about the process and details right from the get go.
He really made the difference, after having a bad experience that left my mother in a very difficult situation, House Buy Fast was suggested to me and they were fantastic from the get go.
Selling a house under any circumstance is stressful but it was nice to have someone on the other side who was being honest and genuinely helpful and not out to do anyone over.
Would absolutely recommend their services and cannot thank Mario enough for his help.

July 22, 2022
Unprompted review
Rated 4 out of 5 stars

FAIR DEAL BUT NOT FOR US

At all times I felt the staff were polite, friendly, helpful and efficient. However, after reviewing the situation, we decided that this course was not for us at this time. Our decision does not reflect on the company in any way.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND THEM

I called house buy fast for to sell my late fathers house and Chris dealt with my transaction from start to finish very professionally and sympathetically.. I would highly recommend this company, honest and stuck to what he said..

July 5, 2022
Unprompted review
Rated 1 out of 5 stars

Very misleading and deceptive company

Very misleading and deceptive company. I was lead to believe that they were going to buy my home and provided proof via email to my building company for my new build reservation confirming this. My property is currently up for sale via this company but has not sold. In reality then I don’t have a buyer and as a direct result I have lost my building plot with the new build. I have told them to remove my property on several occasions but yet no one gets back to me via phone or email. I am currently consulting a solicitor regarding this and consider the contract I signed with them void. Please do not believe anything this company says

June 24, 2021
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Hello, your feedback is a great concern. As we do not have your contact information we cannot respond to answer your issues. We have requested contact details (with your permission) from Trustpilot and will be in touch once we receive them.
That said, we can without any doubt say that we never try to deceive anyone as hundreds of reviews over on Feefo demonstrate.

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