I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... See more
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I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... See more
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... See more
Company replied
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... See more
Company replied
Company details
Written by the company
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Contact info
London, United Kingdom
- help@houseof.com
- houseof.com
4.5
Excellent
671 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Highly recommended
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part of the light, but Alex at Houseof quickly arranged a free of charge replacement for me.
I’m extremely grateful for the outstanding service and the team’s willingness to go the extra mile. The level of customer care I received was truly exceptional, far exceeding my expectations.
A huge thanks to the entire team at Houseof - keep up the great work!
February 20, 2025
Unprompted review
Truly outstanding customer service
I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going further than the extra mile to try and resolve my issue. My son broke the special bulb/ shade in our lamp and the team has done everything possible to help get a replacement. I’ll be buying all my lamps here from now on!
February 19, 2025
Unprompted review
Great customer service
The design of their products is industry-leading, and their customer service is brilliant. I dealt with Alex Lumen from their customer services team today, and he was extremely quick, friendly and helpful. It's refreshing to receive such great customer service.
November 27, 2024
Unprompted review
Exceptional customer service
Exceptional customer service. I had an issue with a light I bought months ago (my own fault) and they were so helpful and sorted a solution for me. I'm really so pleased. The quality of their products is amazing too.
October 21, 2024
Unprompted review
Purchased an outfit last week
Purchased an outfit last week. Nothing has arrived within a week. No reply to social media message or email. Very disappointing
September 16, 2024
Unprompted review
The £10 coupon promised arrived too…
The £10 coupon promised arrived too late for me to use it. The more you buy from them, the more you pay for delivery. That's nonsense.
September 11, 2024
Unprompted review
Reply from houseof
Hi Prakash,
Thank you for taking the time to review our company and products!
Houseof x
Great product
I love the product however I had issues putting it together. I have sent 2 mails to the 'help' e mail asking for assistance - no reply very disappointing. However I now u derstand that neither of my mails were received, so this explains it. Lamp looks great.
June 3, 2024
Reply from houseof
Hi Jane,
Thank you for taking the time to leave your review, and we are happy to see that everything is sorted.
We have checked our emails and we are sorry to say that we never received any email from your side in regards of this order.
For any future inquiry, please do not hesitate to contact us on help@houseof.com and we will be pleased to assist you with your request.
Many Thanks,
Houseof x
Fantastic quality
Waited a wee while for the Sand Opal Disk well light come back into stock and I was not disappointed. Not only is it by far and away the best looking light I could find for our bedroom in the eaves (the ceiling light is on the angle) but the quality has been excellent.
Actively trying to find other rooms that need a Houseof light fitting now!
June 30, 2023
Unprompted review
Reply from houseof
Hello Janet,
Thank you so much for taking the time to leave such a lovely review to us!
It means a lot to us, we shall continue with our hard work ethic and creativity.
Best wishes,
Sara
Not workable for US market
Not workable for US market - voltage is wrong, plate to connect with gang box is wrong, and instructions clearly state “indoor use only.” When I reached out, I was invited to return the fixtures but at my cost for shipping.
May 15, 2024
Reply from houseof
Hi Dylan,
Thank you for bringing your concern to our attention.
We would have loved to offer a free return to you, but it would fall under our policy.
Please, before finalizing your purchase, ensure that you also check the return policy and see whether it's suitable for you and what might be best for you to save you the hassle.
Again our apologies for the confusion, we shall state it clearly that we cannot offer free returns outside the UK and we shall update the instructions for US market too.
If there is anything else that we can help, please do not hesitate to contact us.
Best of wishes,
Houseof x
Reply from houseof
Hello there,
Thank you so much for your review, means a lot!
Houseof x
Their customer service is excellent
Their customer service is excellent - many thanks Sara for her help in sending out a replacement part so quickly and free of charge.
May 13, 2024
Unprompted review
Reply from houseof
Hello Sam,
Thank you so much for taking the time to leave a positive review to us.
Love hearing that you had a pleasant experience with Houseof.
We will make sure to pass this message to Sara too.
Best,
Houseof x
Reply from houseof
Hi Marie,
Thank you so much for your review, means a lot!
All the best,
Houseof x
very good company
April 5, 2024
Reply from houseof
Hello Richard,
Thank you for your lovely review, we are very happy to hear that, it has made our day!
Many Thanks,
Houseof x
Delighted!
Prompt delivery in lovely sturdy packaging. Beautiful light fitting. Delighted!
March 18, 2024
Reply from houseof
Hello Alice,
We love hearing that you're enjoying your new lights!
Thank you a bunch!
Houseof x
lovely design and materials
February 27, 2024
Reply from houseof
Hi David,
Thank you for leaving such positive reviews for us!
We love seeing that our customers are very happy with our products.
It has made our day!
Many thanks,
Sara
Reply from houseof
Hi TA,
Thank you so much for leaving a 5 star review!
Means a lot to see that our customers love our products and are happy with the design we create.
Many thanks,
Sara
Your website is absolutely the opposite…
Your website is absolutely the opposite of user friendly.
It asks me 10 times if I want to change country.
Fix it and then you’ll probably start to sell.
March 20, 2024
Unprompted review
Reply from houseof
Hi Diego.
Thank you for your feedback. We genuinely appreciate that you've taken the time to point out the issues you experienced with our website's country selection prompt. We understand how frustrating repetitive notifications can be and apologise for any inconvenience caused.
Thanks to your review, we identified that the frequent prompts were linked to changes in Google's consent framework, affecting our website's functionality internationally. We've worked to address this, and we believe the issue has now been resolved to prevent future interruptions to your browsing experience.
We hope you'll notice an improvement during your next visit, and we look forward to providing you with a smoother and more user-friendly experience. If there are any more concerns or further feedback, please do not hesitate to reach out to us. Your satisfaction and comfort using our site are of utmost importance to us. Thank you again for helping us enhance our service.
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