House of Beauty World Reviews 36,486

I made a order on September 15, 2022 and still haven't received it yet Worse company to do business with, I will never do business with you all ever

I ordered some products on 9/2/22 and received 2 of the six products 2 weeks later. I received a notice stating that I will the receive the rest of my products within 7-10 business days. On Wednesday 10/19/22, I sent a message to customer service inquiring about the products I already paid for no response. Today I reached again i this was the response I got “ Due to a very difficult financial situation around the world the company abruptly closed about a month and a half ago everybody was let go no further information is available”. Why is the webpage active and I guess I’m not getting my money or products.

Hi, you sent me the wrong product you sent me Cocoa & Shea Butter soap not the Genuine Black and white soap I ordered so I sent the order back a few weeks ago and you have not resent the correct items . Can someone please reach out to me about my order for I have no way of reaching you.  I was going to give it a few more days before I reach out to my bank.

I did receive my order but I was charged $10 extra AUD than the website advised in AUD. No response to my query as to why.... Then I received my order and the contents had leaked in transit. I advised them and that I had lost about 10% of my product due to leakage and still no response... I then gave them a 3rd opportunity a week later after submitting a 3rd inquiry which advised I would hear from soneone within 24 hours. 1 week later and still no response... Extremely poor customer service to not even acknowledge the feedback!

You never sent the rest of my order and didn’t send me a refund as well. I will not be ordering from your ever again and I have been a customer over 6 years or more.
E, Pierce

HORRIBLE customer service. Actually there IS no customer service. They never sent me part of my order. Never responded to my inquiries and never refunded me. RIP OFF SCAMMERS.

I have ordered from House of Beauty in the past. While the order took over 2 weeks to reach me, I did receive what I ordered.
Their website has changed now and I have been unable to order any product for the past two weeks. Also, tried to contact them by phone and email. No one answers their phone and no one replied to my emails. Is this company a scam?

Ordered 3 lotions and its been 2 months since I ordered and have not received my order. I have tried e-mailing them with no return reply. Can not get them on the phone nothing. THIS IS A SCAM. Please dont order anything from them !!!!

I've always received my orders but this time I'm still waiting for my order of parnevu t-tree creme product.

I placed an order on 9/5/22. Half of the order arrived and I was supposed to receive the back order within 7 - 10 days. I am still waiting. I am also still waiting for product or refund from orders. THE ONLY REASON I CONTINUE TO ORDER IS BECAUSE THE PRODUCT IS GOOD ID YOU RECEIVE IT. MY ORDER NUMBER IS 2155882.

I still haven't heard from these cheats. They sent me only half of my order and have been unresponsive to my calls and emails. DON'T BUY HERE!

At first this site seemed legit and trustworthy, I ordered from them more than once everything went fine. But when I had an item to return for a refund, and jumped through all the ridiculous hoops required in there return policy, they didn't honor there end an refund my money. They kept my item and never sent my refund. Finally I got a call from a man saying it would take about 7 weeks for my refund to come through, its been months since then, still no refund or reply to my emails. (DO NOT TRUST THESE PEOPLE).

I have not received my full order. There has been no reply to any of my emails and the phone numbers seem to be conveniently unavailable. Shadiness at its best.

Dear Customer service of HOBS, can you please contact me ?! +31611818370 . I have e-mailed you multiple times about my order in which I received a note that the other half of my order will be shipped later. My order was from march this year and I still did not receive the other half of my order, also I don’t get any response ont he emails I have sent to several email adresses and your online contact form. The phone number of your CS is also unreachable. Please give me a call…. :(

I made two orders, both did not make it to my address, a neighbor on a different street delivery one purchased item , the other must have been delivered to another address , 2 deliveries, neither made it to the delivery address, do not get a delivery from this company it will not get to you

I order 2wigs set a month ago, to be shipped and delivered in Nice,France. UP TO TODAY, my aunt never received her wigs. DELIVERY WAS TO BE SEPTEMBER 28TH

A month later and still haven’t received my order, despite emailing costumer service and no reply from them. Very poor customer service, actually none

This is a scam website. Store does not actually exist. Do not order from this site. Rating it 4 starts to increase likelihood that it appears on HOB website.

I'm still waiting for my order after 6 weeks

I ordered a couple of hair products on 2nd September order number 2154745. I am yet to receive the order as of today 17th October. The money was taken from my account the same day. I have since raised two tickets on their website and received two emails from their support helpdesk with ticket numbers 17th Sept 285558
5th October 288248
I sent another email today to their new orders email. I am hoping someone would respond. If I don't hear anything and money is not refunded, then this is definitely a SCAM and you will reap what you sow. Mark my words

Still Waiting.
Going by the reviews I have just read it seems I'm not likely to receive the product I ordered on 26th August. Payment left my bank account the next day and it is now 16th October. I have emailed HOB but no reply yet.
Looks like I'll have to learn from the experience and never buy from here again.