HOUSE OF ENKI Reviews 

448
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I I bought a Torino three-way tap from BNQ the top is supplied by ENKI when the tap was installed the cold water filter part of the tap won't work. I have emailed ENKI several times explaining the tap... See more

Rated 1 out of 5 stars

Bought a shower (Unit) from this company and the experience has been extremely disappointing. The product descriptions online are not clear enough to make a confident purchase even after sending photo... See more

Rated 5 out of 5 stars

After some research in trying to find a 12.5mm dia. flexible shower hose in 'gold' I was pleased to find one supplied by Enki, This was duly ordered online and received within 36hrs, a very efficient... See more

Rated 5 out of 5 stars

I ordered a thermostatic bath/shower mixer tap about midday on Saturday and it arrived perhaps 175 miles away late Sunday morning. I’m pleased with the product and impressed with the speed of delive... See more

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store
  4. Kitchen Remodeler
  5. Kitchen Supply Store

About HOUSE OF ENKI

Written by the company

We are proud to be a family-run business based in the UK, providing premium designer kitchen and bathroom furniture and fittings. Our wide range of high-quality, stylish products offers something for every taste at an affordable price and provides you with the ultimate choice in style, colour and design to help you create the bathroom of your dreams.

Trusted Brand - Our Commitment to You

We are committed to selling high-quality bathroom and kitchen fittings at affordable prices. All of our products are superbly made by personally sourced suppliers. We offer excellent customer service, fast and reliable delivery and a direct and secure online shopping experience.

SHOWER SETS
SHOWER VALVES
SHOWER ACCESSORIES
BATH TAPS
BASIN TAPS
KITCHEN SINKS
KITCHEN TAPS
ACCESSORIES

Contact info

3.0

Average

TrustScore 3 out of 5

448 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(448)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Needed a new cartridge for a basin tap I’d bought years ago. Emailed customer service who arranged order and dispatch of new cartridge, all within hours of original enquiry. Cartridge arrived a couple of days later. Tracking and update on progress was great.10 out of 10

May 4, 2023
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from House of Enki. When you are running your own business you need timely and helpful advice from suppliers. Rarely have I come across a company that satisfies this requirement to such a high degree. Will definitely be purchasing more products from in the future. Many thanks.

May 10, 2023
Unprompted review
Rated 4 out of 5 stars

No one answered

The product was fine. I managed to source what I needed but the issue I had was that I tried to contact House of Enki repeatedly as I needed the item urgently and wanted to ask if they could arrange courier to speed up the delivery. But I left numerous voice messages and had no reply. In the end I arranged an Uber to pick up the item.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

I can honestly say it was a pleasure…

I can honestly say it was a pleasure shopping with this company. Not only do you receive a very nice email from the owners welcoming you. The order was dispatched quickly and efficiently. The quality is far nicer than the visual online and that was good enough to make me buy! All in all I’m a very happy customer.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

I purchased a replacement shower valve…

I purchased a replacement shower valve for my main shower. That was on Good Friday and it arrived the following Wednesday! Taking into account that we had a full holiday in between order placed to arrival. This was nothing short of amazing.
Using the website, placing and paying for my order was cinch. Beside this, the actual quality of the item, solid brass with very heavy chrome plating and overall quality of construction - this was a real steal! Yes I will be purchasing again from this firm. Excellent customer updates via email made the process a pleasure. 5 star service overall.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and next day delivery !!

It was our first time using this online site. They had the part we required and at a good price. So we placed the order & paid for speedy delivery. It was dispatched and with us the following day! Great service as we were working to a deadline for an elderly customer.

April 3, 2023
Rated 5 out of 5 stars

Great product

Great product - excellent quality and look. Company were very responsive when asked a question. Arrived quickly.

April 2, 2023
Rated 1 out of 5 stars

The hot ceramic valve was leaking.

The hot ceramic valve was leaking.
The plumber had to replace it. He reckons that as the screw was damaged, this tap was returned to you as faulty before being dispatched to me.

March 30, 2023
HOUSE OF ENKI logo

Reply from HOUSE OF ENKI

Hello,

Thank you for reaching out and sorry to hear you are experiencing problems with product purchased from us.
Our customer services will be in touch shortly to put things right for you.

Kind regards,

George

Rated 1 out of 5 stars

I bought a a Dorchester kitchen tap

I bought a a Dorchester kitchen tap. Finish in gold plaited in 2019 was not able to have it fitted until 2021. Due to Hilelth to to Lock down And recovery from it the took a long time to find a plumber that was reasonably price. And when wen I finally had it fitted. It leaked . Dew to metal fatigue and that was 2022. So I didn’t get. The were and tere. That I was expecting for £59 totally gutted. Will it order from you again

August 25, 2022
Unprompted review
HOUSE OF ENKI logo

Reply from HOUSE OF ENKI

Hello,

Thank you for reaching out and sorry to hear you are experiencing problems with product purchased from us.

Your purchase was sadly no longer covered by guarantee at the time the problem with the tap was reported. A solution has been offered to replace faulty part for a fee. This option is still available for you if you would like to go ahead with it.

Our customer services will be in touch so the matter can be discussed further.

Kind regards,

George

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