House of Hearing Reviews 

473
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, caring approach, and extensive knowledge, making every interaction welcoming and reassuring. Many people highlight how employees actively listen to specific needs and clearly explain procedures, ensuring comfort and understanding. The service provided is consistently described as excellent, with many people experiencing significant improvements in their hearing and daily lives. Reviewers frequently commend the effective solutions, including high-quality hearing aids and successful wax removal procedures. This commitment to customer satisfaction, often accompanied by outstanding aftercare, ensures a smooth and positive overall experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, professional, and... See more

Service

People report positive experiences with service, often highlighting the excellent care and attention received... See more

Product

Customers report positive experiences with the product, with many expressing delight at improved hearing... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and thoroughness of staff,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as reassuring,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having worn NHS hearing aids for a decade I was in denial that they werent sufficient for my day to day work-life anymore. I was struggling with everything- conversations, music, tv but wasnt keen on... See more

Company replied

Rated 5 out of 5 stars

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more

Company replied

Rated 5 out of 5 stars

They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more

Company replied

Rated 5 out of 5 stars

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(473)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

NHS GONE PRIVATE

Having worn NHS hearing aids for a decade I was in denial that they werent sufficient for my day to day work-life anymore. I was struggling with everything- conversations, music, tv but wasnt keen on going private. However, I did and met Gavin and his lovely team in Hamilton.
Gavin was wonderful! Listened to my specific requirements, did a trial, tweeked as we went along.. Just picked up my new aids less than a week ago and going back for a review next week! Cant fault the care and attention. Is it worth it to hear properly again.. Absolutely.

July 8, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your lovely review, Linda. We're so glad to hear that you felt well looked after by Gavin and the team and that we could support you in hearing to your fullest again. We're looking forward to seeing you back in clinic. Please do give us a call if there's anything we can do to support your hearing going forward - we're here to help.

Rated 5 out of 5 stars

Excellent complimentary hearing test

I had an excellent complimentary hearing test at House of Hearing in Edinburgh. The staff were welcoming, professional and thorough, and everything was explained clearly throughout. A very reassuring and positive experience — highly recommended.

July 27, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your review, Peter. We're glad to hear that you had a positive experience with us in Edinburgh during your hearing test. We look forward to seeing you again soon.

Rated 5 out of 5 stars

I had a excellent consultation with…

I had a excellent consultation with housing of hearing everything was explained perfectly and super friendly and professional

July 22, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your review, Stephen. We're glad to hear you feel well looked after by our team and we look forward to seeing you back in clinic again soon.

Rated 5 out of 5 stars

Very professional

Very professional, great staff and go above and beyond to help. Gavin is great.

July 24, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your review. We're glad to hear you feel well looked after by Gavin and the team in Hamilton and we look forward to welcoming you back into clinic again soon.

Rated 5 out of 5 stars

Appointment for my ears to be syringed…

Appointment for my ears to be syringed was easy to make at a time that suited me, very professional on the day, talked me through exactly what was going to be done, my hearing was instantly better after having it done.all at a great offer price of £49. Thank you so much.
Paul M

July 24, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your review, Paul. We're glad to hear that you had a positive experience with us and you enjoyed our new £49 earwax removal appointment. We look forward to seeing you back in clinic again soon.

Rated 5 out of 5 stars

Excellent service and staff.

Excellent service and staff.
Would recommend House of Hearing Edinburgh.

July 22, 2026
Unprompted review
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Reply from House of Hearing

Thank you for the kind review and lovely recommendation. It's great that you're happy with the care and service you've received at our Edinburgh clinic and we're looking forward to seeing you again soon.

Rated 5 out of 5 stars

I recommend House of Hearing

I am a client and was able to get an appointment quickly with my audiologist. I moved to H of H from Boots Audiology the standard of service had deteriorated. I have been pleased to now receive excellent service in attractive surroundings from the same audiologist each time.

July 21, 2026
Unprompted review
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Reply from House of Hearing

Thank you very much for leaving your review. We're so pleased to hear that you've found the right support for your hearing and ear care with House of Hearing. It's great to know you feel well cared for and we look forward to welcoming you back to clinic again soon, but please do get in touch in the meantime if there's anything we can do to help.

Rated 5 out of 5 stars

Never second guess where your Hearing is concerned

I have experienced problems with blocked ears most of my adult life and my GP was usual port of call for treatment until a few years ago when l was told from now on it was up to myself to find an alternative as GPs no longer do this form of treatment this l did with the Dove Hearing Centre in Huntbach Street and for the past 4 years have returned to them for a yearly check-up l am contacted as a courtesy reminder to attend Hearing examination asked if there are any problems and given opportunity after examination to discuss results and given choice of what happens next and also if need for treatment within post 12 months is required then advised to go back for further investigation Highly Recommended and lovely staff too

July 16, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your kind review, Linda. We're so glad we've been able to assist you with unblocking your ears and giving you the relief you need. We're always happy to see you and we look forward to welcoming you back into the clinic again soon.

Rated 5 out of 5 stars

Excellent service on our first visit

Excellent service on our first visit
Subsequent visits for earring tests by Ashley in the Lichfield branch were so professional
DAvid and Lynn Vale

July 17, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your review, Evelyn. We're so glad to hear that you feel well looked after by Ashley and the team in Lichfield. Please do pop back in to see us, or give us a call, if there's anything else we can do to help.

Rated 5 out of 5 stars

Great service & great results.

I was informed of House of Hearing in Ashton by a close friend who was very pleased with the help he had received.

Booking an appointment was easy & I am so glad I did. The staff were all lovely & very welcoming.
Following a de-waxing which was totally painless Gemma gave my ears a thorough test. She explained in simple terms what my hearing problem was & illustrated the difference that hearing aids would make.
One week later I was fitted with the aids & given a full explanation on how to use & care for them. I then had a weeks free trial to see if I was happy & had not paid anything at this stage.
After the trial I could either purchase them or return them.
Without hesitation I purchased them which immediately started a 60 day money back period.
The whole procedure was carried out in an extremely friendly & professional way & I have noticed a big difference in my hearing.
Thankyou so much Gemma, Tracy & the team at Ashton.
I would strongly recommend anyone to contact them if only for an initial test.
So glad that I did.

July 17, 2026
Unprompted review
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Reply from House of Hearing

Thank you so much for taking the time to leave your lovely review, Steve. We're so glad that Gemma, Tracey and Colette in Ashton made you feel so welcome and managed to get you hearing at your best again. We really hop you enjoy your new hearing aids, but please do pop in to see us, or give us a call, if there are any tweaks you need done, or if there's anything else we can do to help. Otherwise, we really look forward to seeing you for your next check-up.

Rated 5 out of 5 stars

First visit to ‘House of Hearing’

This was my first visit to ‘House of Hearing’ and the level of service was outstanding. Right from making an initial telephone enquiry, to confirming an appointment all went well. On the day of the appointment I was welcomed by both the reception member of staff and the practitioner who was to carry out the procedure.

Every aspect of the process was carried out with care, precision and a detailed explanation of what was happening.

Thank you to all! I more than happy to recommend your business to anyone who may be for any of the procedures you offer.

July 8, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your review, Neil. We're so glad to hear that we provided you with the right support and you felt welcome. Please do pop back in to see us, or give us a call, if there's anything else we can do to help. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service and reassuring

Great service, very professional, great advice and felt reassured

July 8, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your review, Shaun. We're pleased to hear that you received a great service with us and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great experience of wax removal clinic

Lynsey was excellent, really helpful with removal of ear wax and explaining steps I could take to prevent recurring wax buildup.

July 1, 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave your review, Ewan. We're glad to hear that we could help provide some relief and we look forward to seeing you again soon.

Rated 5 out of 5 stars

First class hearing test

Decided it was time to get my hearing checked, as I wanted to be proactive about addressing any issues early to help reduce the risk of age-related dementia. After doing some research, House of Hearing in Edinburgh came out on top.
​I was tested by Stuart, who was exemplary in every way. He explained all the technical and practical details perfectly, giving a very honest and humble assessment without any sales pressure. It turns out I have some minor high-frequency hearing loss due to age, but Stuart reassured me that I don’t need hearing aids just yet. Instead, he offered to book me in for a follow-up test in a year.
​The entire process was straightforward and thorough, and Stuart made sure I understood everything clearly. I’ll definitely be back next year and would highly recommend House of Hearing.

June 19, 2026
Unprompted review
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Reply from House of Hearing

Thank you so much for sharing your review.

We're really glad to hear that your experience at House of Hearing Edinburgh was so reassuring and informative. Regular hearing checks are so important, and we're pleased you felt supported and guided by Stuart throughout the whole process.

We look forward to welcoming you back to clinic again next year, but please do get in touch if there's anything we can do to help in the meantime.

Rated 5 out of 5 stars

My first visit to The House of Hearing…

My first visit to The House of Hearing in Melville Crescent, Edinburgh. Excellent Staff and Stuart gave me such an informative explanation as to the 'workings' of the ear. Really highly recommend.

June 22, 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Tricia.

We're pleased that your first visit to our Edinburgh clinic was so positive, and that Stuart helped you better understand your hearing with clear and helpful information.

Please do call us if there's anything we can do to further support, and we look forward to welcoming you back to the clinic in the future.

Rated 5 out of 5 stars

Really great service

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment.
Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a speedy microsuction procedure and did a full hearing test. Hearing never been so clear in years - best £60 I’ve spent in ages. Thank you 🙏

June 16, 2026
Unprompted review
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Reply from House of Hearing

Thank you Pete for taking the time to leave such a lovely review.

We are delighted to hear that you were able to get a next-day appointment and that Kim made the whole experience comfortable and reassuring.
We'll be sure to pass your kind words on to Kim. Thank you again for choosing us, and we're so pleased we could help.

Best wishes,

The House of Hearing Team

Rated 5 out of 5 stars

This procedure is life changing

This procedure is life changing. Ellis looked after me incredibly. I can honestly say it has been one of the best things I've ever done. 100% recommended.

June 10, 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that your found relief with our earwax removal service in Lichfield and that you feel well looked after by Ellis. Please do pop in to see us again soon if there's anything further we can do to help.

Rated 5 out of 5 stars

Hearing aids

I purchased my hearing aids from House of Hearing Hamilton. The staff always go above and beyond in making you feel valued as a customer and respected. Pauline the receptionist is very supportive and a lovely friendly face whenever you hace any queries. Gavin the audiologist is extremely helpful solving any queries, completing annual hearing reviews. They also offer ear wax removal.

June 8, 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you felt fully supported with your hearing aids and earwax removal in Hamilton. Please let us know if there's anything further we can do to help and we look forward to seeing you back again soon.

Rated 5 out of 5 stars

Excellent service in Edinburgh. Highly recommended.

The service at House of Hearing in Edinburgh was excellent - prompt, friendly, knowledgeable and efficient. I was examined by Stuart Lyness who carefully and professionally explained and demonstrated everything I needed to know and more - and no hard sell, which would have made me reluctant to return. I will definitely continue to use this great service. Highly recommended.

May 28, 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you very much for taking the time to share your review.

It's wonderful to hear that you felt supported by Stuart throughout your hearing assessment, and that everything was clearly explained.

We always aim to listen carefully and ensure our patients feel comfortable, with no pressure to take any next steps.

Your kind feedback and recommendation are greatly appreciated, and we hope to welcome you back to the clinic again soon.

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