From my very first appointment with Gavin, I felt immediately a bond of trust. Gavin has never tried to “sell” me any product or service. His advice is always tailored to my requirements but he will b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time I have been to House of Hearing Edinburgh and was happy with the location, premises and service. My blocked ears were attended to as I would have expected. Lady technician told me about the... See more
Company replied
The team at Hamilton were tremendous. They went out of their way to help my housebound elderly mother when she developed problems with her hearing aids. After months of hearing decline we were convi... See more
Company replied
Efficient and friendly staff. Clean, relaxing, spacious premises - no annoying background music! Clinician very courteous, knowledgable and helpful, explaining the current state of my hearing loss a... See more
Company replied
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
605 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service, will definitely recommend to friends and family
Aimee was professional and very knowledgeable, explaining everything clearly. I was extremely pleased with the service and would highly recommend
September 1, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Jo. We're glad to hear that you had a positive experience with Aimee in Hamilton. We look forward to seeing you again soon.
Excellent service
I was very impressed with the service I received at the House of hearing Alderley Edge clinic. They were so welcoming, friendly & reassuring. I had wax removed from my left ear by Micro suction. Kim was brilliant & removed it all. Now I can hear properly again!
August 27, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Mary. We're glad to hear that you felt well looked after by Kim and the team and that we could restore your hearing via earwax removal treatment. Please do let us know if there's anything else we can do to help and we look forward to seeing you back in clinic again soon.
Always get a positive result
Always get a positive result when you visit house of hearing in St Andrews.
August 21, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Alastair. We look forward to seeing you back in clinic again soon.
Excellent place
Nice people. Always professional. Ive been using the Henley clinic for ear wax removal for a few years before it came under the House of Hearing brand because they take so much care. And now the price is lower, I wouldn’t go anywhere else.
August 25, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Alan. We're so glad we've been able to help you and that you're enjoying the new lower price for earwax removal. We look forward to seeing you back in clinic again soon.
Technical quality is brilliant
Technical quality is brilliant. Slight confusion about the time of my appointment which was a bit stressful till it got sorted
August 19, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're sorry to hear that there was confusion with your appointment time. We recently launched a new website and online booking system and are working to fix some small bugs that remain. Thanks for your patience and we look forward to seeing you again soon with a smoother experience.
I recently had my hearing checked at…
I recently had my hearing checked at House of Hearing in Edinburgh. It was very easy to make an appointment and the testing they gave me felt very thorough. Afterwards the audiologist explained the results. With very helpful information to take forward. All the staff from start to finish were friendly and I would certainly recommend the House of Hearing.
August 18, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Edinburgh and that you felt well looked after by your Audiologist. Please do let us know if there's anything else we can do to help and we look forward to seeing you back in clinic again soon.
Absolute rip off
Absolute rip off, paid £50 was in there less than two minutes.
Looked inside my ears and sent me on my way. Awful service.
August 24, 2026
Unprompted review
Reply from House of Hearing
Dear Jehven, thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with your Earwax Removal appointment. These appointments are charged at a fixed fee of £49, which covers the clinician’s time, examination of your ears, professional assessment and advice, and of course any treatment that is required.
If treatment isn't recommended, either because there isn't any troublesome wax present, or treatment is otherwise not clinically recommended for a patient's health, we will not carry out treatment.
You of course are welcome back any time for a Free Hearing Test, or if you would like to discuss your recent experience in more detail, we would be more than happy to speak to you about this.
Kind regards,
House of Hearing
Very professional and explained…
Very professional and explained everything to me lovely staff would definitely recommend
August 21, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Mrs Ellison. We're glad we could help and we look forward to seeing you back in clinic again soon.
Wayne and Ashley friendly and professional
Wayne and Ashley were both very friendly and professional in their dealings with me. Nothing was too much trouble, nor was there any hard sell. Just a lovely helpful first class experience. I wouldn't hesitate in recommending House of Hearing to anyone.
August 20, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Gordon. We're glad to hear you feel well looked after by both Wayne and Ashley and that we managed to help. Please do let us know if we can do anything further to help and we look forward to seeing you again soon.
Efficient and friendly staff.
Efficient and friendly staff.
Clean, relaxing, spacious premises - no annoying background music!
Clinician very courteous, knowledgable and helpful, explaining the current state of my hearing loss and advice as to what aids I could upgrade to should I wish to at any time in the future. No sales pressure, just very clear and helpful.
August 24, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Verity. We're glad to hear that you found the Ipswich clinic clean and comfortable and that we managed to give you a positive experience with your hearing assessment and advice. Please do let us know if there's anything else we can do to help and we hope to see you again soon.
I visited the Ipswich branch and they…
I visited the Ipswich branch and they couldn't have been more helpful. I would highly recommend
August 12, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Margaret. We're glad to hear that we could help and we look forward to seeing you back in clinic again soon.
Excellent customer service
Nothing was too much trouble for the professional, experienced staff at Morpeth who promptly repaired our hearing aid and gave invaluable advice about its use and maintenance going forward.
August 21, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We are glad to hear that our team could quickly repair your hearing aid and offer practical advice for its future care. Its wonderful that you felt well cared for and we look forward to welcoming you back to the clinic again soon.
I unreservedly recommend Simon and the House of Hearing Team
I have been a House of Hearing client for many years. I have remained with Simon and his team because their service is unbeatable in every respect. I unreservedly recommend House of Hearing to my friends.
August 17, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Mr Peters. We're delighted you have remained a client of ours and we always enjoy seeing you in clinic. Thank you again for the kind review and we look forward to seeing you again very soon.
Reply from House of Hearing
Thank you for taking the time to leave your review, Simon. We're glad to hear that you had a positive experience with us and we look forward to seeing you again soon.
Excellent service
I was very satisfied with my recent visit to the clinic. The staff were friendly and efficient and very helpful. I highly recommend this clinic.
August 11, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Ken. We're glad to hear that you had a positive experience with us and we look forward to seeing you again soon.
excellent service easy free parking
excellent service easy free parking, everything done efficiently and on time without any fuss I am very happy to continue my association with this company.
August 18, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're glad to hear that you had a positive experience with us and that you found the parking and overall service met your needs. We look forward to seeing you again soon.
A very positive experience
The lady that treated me was careful and considerate. She kept close attention to my comfort during the treatment and ensured that the final result was successful and complete. I will look forward to going again as and when the need arises and look forward to a cheerful welcome.
August 17, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Robin. We are so delighted that you're pleased with the care you've received and we look forward to welcoming you back to the clinic again soon.
A great service
My recent visit to see Michael was a revelation. Michael took on board all my problems, and the fitting experience of my new hearing aids was excellent. I have further visits yet, but have the utmost confidence he will make my hearing better than it has been for some time.
August 13, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Dorothy. We're glad to hear that you had a positive experience with Michael in Woodbridge and that you felt well looked after with us. Please do let us know if there's anything else we can do to help and we look forward to seeing you again soon.
Very helpful and professional staff.
Very helpful and professional staff.
There are no delays with appointments.
August 13, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Sandra. We're glad to hear that you had a positive experience with us in Galashiels and we look forward to seeing you in clinic again soon.
Very friendly staff and excellent pain…
Very friendly staff and excellent pain free service
August 14, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Amanda. We're glad to hear that you had a positive experience with us in Warrington and that you felt well looked after. Please do let us know if there's anything else we can do to help and we look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.