I somehow got a faulty item. I contacted the team and their response was immediate. The staff member who assisted me was super friendly and helpful, and the issue was resolved right away. Honestly, on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team reached out to let us know that their last few bar stools we loved and ordered had been damaged they offered us an immediate refund or store credit. We decided to wait until stock came throug... See more
I received the wrong item but I want to thank customer support for their help with returning the item. I really appreciate how smoothly everything was handled. The service was excellent, and I’m... See more
Very easy dealing , small error in communication caused by myself leaving/adding letters to my email address . This was sorted quickly as was the delivery , few days and coffee table and counter stool... See more
4.5
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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The tree of life is just a beautiful…
The tree of life is just a beautiful product, I am very happy that I have chosen your company.
Kind regards
Brigitte
September 11, 2025
A Satisfactory Purchase
I had been looking for a particular product and I fortunately found what suited me on House of Isabelle web site. I was pleased with the price and happy with the product when it arrived. There were problems with the delivery and the product arrived safely with no damage.
August 19, 2025
So happy with the plant hangers!
So happy with the plant hanger that I’ve bought and they arrived really quickly which was a huge relief! Would definitely recommend and purchase again from the house of Isabella
August 6, 2025
Clear communication and always…
Clear communication and always responded to my questions.
July 17, 2025
ordered 3 black garden pots
ordered 3 black garden pots
I received one pot damaged it was not wrapped properly.
Very disappointed
Will not order again
July 14, 2025
Reply from House of Isabella
Hi Maria,
We are very sorry to hear about the damaged pot and sincerely apologise for the disappointment this has caused. Since receiving your email on July 28, we’ve been trying to reach out to assist you.
Could you please respond to this email with photos of the damaged item? Once we receive the photos, we’ll be more than happy to assist you and escalate the matter to our warehouse team so a replacement or solution can be arranged as soon as possible.
Thank you for your support.
Beautiful lamps
Beautiful lamps! Shipped and arrived so quickly. Thank you for the amazing service!
August 11, 2025
Unprompted review
Fantastic
Fantastic. So far we are very happy with our purchase and will continue to look for more items in the future
July 31, 2025
Unprompted review
The service made the difference
The service made the difference. Thank you to Jenny who went above and beyond - outstanding service and I would not hesitate to use HoI again.
August 4, 2025
Unprompted review
Best online experience
I somehow got a faulty item. I contacted the team and their response was immediate. The staff member who assisted me was super friendly and helpful, and the issue was resolved right away. Honestly, one of the best online experiences I’ve had!
July 17, 2025
Unprompted review
Love the bench
Love the bench, it's fab. They were great with communicating when it was delayed, which was no issue for me :)
June 13, 2025
Quick Delivery
June 18, 2025
Service? Only the best! Not to mention the product too!!
The team reached out to let us know that their last few bar stools we loved and ordered had been damaged they offered us an immediate refund or store credit. We decided to wait until stock came through which may have been up to 8 weeks. A week later stock arrived and we had our stools a few days after this notice. The stools are stunning, sturdy and came assembled. Shipping was quick considering their sheer size! Customer support team were considerate in informing us every moment there were changes. Absolutely love the product and the service was far superior than any other furniture store we’ve dealt with. Well done everyone! So worth the wait and we’ll buy again if we fall in love with any other products. 🥰
July 9, 2025
Unprompted review
The customer service was great
The customer service was great. Prompt delivery too.
I ordered large Pinocchio and it arrived broken.
I contacted them and they immediately sent me a replacement
June 10, 2025
I have requested something 10 times. No response. No phone number either
I honestly can’t believe this company. I had something in my cart that was not meant to be on my order. It went through. I have sent them over 10 emails asking them to cancel the item. They won’t respond. It’s got to the point I am going to cancel my whole order. It’s caused me so much hassle and time. I don’t do business with negative people. I don’t want their items in my home. If they can not respond to me. What does that say. They are just going to deliver it and expect me to pay all the expense in returning a large item that a mistake was made on. Which I have told them about 10 times. They have no phone number. They changed over one of my items and expected me just to accept it. Yet won’t respond to me. It’s double standards. Unbelievable. Shocking. They think they are high end. There joking.
Little update. They delivered everything. Blocked me into my apartment. Now 17 July. Have had to cancel everything. Can’t even let clients or take my dog for a walk. Totally blocked in. Still can’t contact them by phone. They don’t seem to see the problem.
June 29, 2025
Unprompted review
Reply from House of Isabella
HI Daisy,
Thank you so much for taking the time to leave a review. We’re genuinely sorry to hear that your experience has been frustrating — that’s certainly not what we want for any of our customers. Please know that we truly value your feedback and take all concerns seriously.
We’ve looked into your communication with our team and can confirm that we responded to every email you sent, each within 24 hours. Our support team is available nearly 20 hours a day via email and live chat, and we always aim to assist our customers as promptly and helpfully as possible.
When we received your request to cancel the item, the order had unfortunately already been dispatched. We informed you of this immediately and provided details of our returns policy, which you kindly acknowledged. Once an item has left our warehouse, we are unable to stop the delivery mid-transit — something we completely understand can be frustrating in these situations.
We would also like to clarify that we have no access to or control over what is placed in a customer's cart. Checkout is only completed by the customer themselves, and nothing is processed on our end until the order has been placed and paid for.
Additionally, no changes or substitutions were made to your order. All items you placed through checkout were in stock at the time and processed automatically through our system. Any changes to orders are always communicated in advance, but in this case, everything was dispatched exactly as ordered.
We genuinely tried our best to assist with your return. While change-of-mind returns usually require the customer to arrange the return, we made an exception in your case and organised collection for the two large items to support you. We also escalated your request with our courier partner in hopes of securing an earlier collection. While courier availability is outside our control, we can confirm that the collection was successfully completed.
We sincerely regret any inconvenience this caused you and want to thank you again for your patience throughout. We’re always here to help and remain committed to providing the best possible service to all our customers.
If there’s anything further we can assist you with, please don’t hesitate to get in touch with us directly.
Excellent customer service
Jenny was absolutely brilliant. She went above and beyond to help me. And I really appreciated it.
May 20, 2025
VERY EXPENSIVE RETURNS
I ordered a faux eucalyptus tree which did not suit our house, when going to return the item it was going to cost close to $450 in return fees, almost the same as the tree itself. If you are purchasing large items and not sure if they are going to work in your space be very mindful of the return fee. Customer service were not accommodating in helping to find a cheaper alternate
May 14, 2025
Reply from House of Isabella
Hi Jade,
Thank you for your feedback, and we're really sorry to hear that the tree didn’t suit your space.
As noted in our returns policy on the website, we’re always happy to accept returns, and our customers are welcome to arrange this with a courier of their choice. Unfortunately, we don’t have control over the return shipping fees, as these are set by the courier companies.
To help out, we’ve suggested some of the more cost-effective couriers we typically work with. As a courtesy, we also reached out to let you know we can assist by organising the collection from our end if that’s easier for you — we’re just waiting to hear back from you regarding that.
Thank you again for your understanding, and please feel free to reply to our email when you're ready to go ahead.
Disappointing customer service
I ordered 6 outdoor chairs to go around our fire pit area to arrive in time for my husband’s birthday. I was then informed that the chairs I ordered were actually out of stock and that I’d have to wait another 2 months for them to arrive. I explained how disappointing this was and all they could offer me was a $20 voucher on my next order… I’m afraid $20 wasn’t going cut it after the amount I’d already spent on the chairs and shipping. I won’t be ordering from here again.
May 6, 2025
Reply from House of Isabella
Hi Nell,
Thank you for your feedback, and we're truly sorry to hear that you were disappointed with your experience. We understand how important it was for your chairs to arrive in time for your husband’s birthday.
Just to clarify, as soon as we received your order, we reached out to let you know that the chairs were unexpectedly out of stock and provided the estimated timeframe for the next shipment. At that point, we offered you the option to cancel and receive a full refund. You kindly confirmed that you were happy to wait for the restock.
We do our best to keep customers informed every step of the way, and your order was delivered in Mid May as scheduled. We also offered a $20 voucher as a gesture of goodwill—not in place of your order, but simply to thank you for your patience and understanding.
As a small business, we genuinely care about our customers and always aim to be transparent and fair. We never want anyone to feel ignored or disappointed, and we hope you’ll consider updating your review to reflect the full context.
We appreciate your support and truly hope to have the chance to serve you again in future.
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