3 emails to their 'enquiries' email, not a single one replied to. 2 calls, voicemails left, no call back. As this total lack of professionalism shows zero customer service, I will be ordering these ti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
House of Mosiacs dealt with my order very efficiently and helped me overcome some difficulties with the delivery (which was not their fault). It was an excellent and personal service. The tiles arrive... See more
Impressed with ease of order and tiles arrived within a reasonable time. Wouldn't have ordered whole area as with postage included, tile pack unit price quite high. The new ones perfectly matched t... See more
The cost of postage was expensive £8. My husband and I were both at home but the driver made no effort to contact us. Consequently we had to collect parcel from the post office, which was damaged and... See more
Company details
Information provided by various external sources
House of Mosaics are a trend setting on-line boutique, specialising in innovative and inspirational mosaic tiles.
Contact info
30 Avenue Rd, AL1 3QB, St Albans, United Kingdom
- 01727839920
- enquiries@houseofmosaics.co.uk
- houseofmosaics.co.uk
3.7
Average
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I HAVE NOTHING BUT PRAISE!!!
EXCELLENT CUSTOMER SERVICE & SATISFACTION!
I purchased some Marble Luxe Mosaic Tiles from House of Mosaics for my bathroom; the tiles look absolutely fabulous, and to top it off, they arrived safely, promptly and within 48 hours of placing the order! Keep up the great work! From a happy and satisfied customer!
March 4, 2025
Great inspiring website
Was looking at mosaic tiles.
I found the web site very inspiring, loads of choice, fair prices, and the free samples a great help.
Would definitely recommend.
March 3, 2025
Tile samples
Ordered 3 samples which were delivered promptly and efficiently but when they arrived I was advised one of them was out of stock. It was disappointing that I wasn’t advised of this when placing the order because I’ve ended up paying for the delivery of 3 items and only getting two.
February 28, 2025
Excellent quality and customer service
Easy to navigate the site, a really good choice of tiles which are excellent quality and my order arrived exactly when it should. I've not put them up yet so I will update on this once up but very pleased so far.
February 24, 2025
Great produce
Great produce. Look excellent quality for a reasonable price.
All round good service
February 6, 2025
I have tried to contact this company…
I have tried to contact this company left several messages which have been read but no one gets back to me shocking customer service
February 10, 2025
Unprompted review
Reply from Houseofmosaics
Good morning David, so sorry that no one has got back to you, what email address have you been contacting please? I monitor the emails and have not seen anything chasing. Pls email me direct on marketing@houseofmosaics.co.uk and I will endeavour to sort. Thanks,Becky
I woul buy again from this company
I bought self adhesive Mosaic tiles. They came very quickly.
The company also got back to me quickly when I had a
Queri.
The tiles look great and were easy to apply. Also good value
January 25, 2025
Still waiting for delivery
Still waiting for delivery reached out twice for help no response what a waste
January 26, 2025
Reply from Houseofmosaics
Hi Carolann, your emails had gone into our spam folder and we had not received them prior to this - so sorry about that. I can confirm that your order has been delivered and I have also emailed you the proof of delivery.
I would appreciate it if you could update this review, thanks so much, HoM Team.
Reply from Houseofmosaics
Hello Sandra, we have not had any email from you chasing an order and no orders are outstanding so must be a courier issue. Pls email marketing@houseofmosaics.co.uk with your order number and I will follow up for you. Thanks HoM Team
Happy with my purchase
Tiles delivered in good time and well packaged and as described in the website.
I could not get any information from the tracking app or DHL which wasn’t to much of a problem but you should know that it may not be working for everyone
January 3, 2025
This company is in Administration!
This company went into administration on 3rd October 2024. Check Gov. website for confirmation.
They continue to trade online even stating the same company number.
We have ordered and paid for goods. No delivery and an automated DPD shipping email with an invalid shipping reference.
DO NOT ORDER. The website should be shut down by the Administrators.
December 17, 2024
Unprompted review
Reply from Houseofmosaics
Good afternoon, if you could advise on your order number and email us at enquiries@houseofmosaics.co.uk then we will give you an update no problem. The business is under new management with a new company number which has been updated on the website. We also sent any outstanding orders prior to October out at our cost to ensure customers were not out of pocket, so this statement is simply not true.
Project complete
Lots of choice, fair pricing and quick delivery. I wanted to turn a child’s Lego table into a card/backgammon table and give it a Persian look. The table top looks amazing and tile sizing and application was so easy. Now looks amazing.
November 30, 2024
Super quick and exactly what I wanted
Super quick and exactly what I wanted. Packaging was wet but given we’d had torrential rain not surprised. Maybe worth looking at other delivery options if there are any as it was the only thing that let a duper service and product down thank you.
November 25, 2024
We needed some mosaic tiles to match up…
We needed some mosaic tiles to match up to do our bathroom to match our en suite. We didn’t have enough to finish off and couldn’t find any to match in all the diy stores so went direct to House of mosaics found the correct ones on their website, had some trouble ordering but called them and they couldn’t have been more helpful. They helped us sort our order and the tiles came soon after. Very happy with their service.
October 30, 2024
Unprompted review
Great customer service
I placed an order online and it arrived on time so that was great. The packaging could have been a little better, the tape work needed to be more robust as it had come away in transit
November 1, 2024
Our purchase still hasn't arrived
Our purchase still hasn't arrived. Will it ever?
October 25, 2024
Unprompted review
Reply from Houseofmosaics
Hello Clayre, I have tried to call you to discuss...you have your tracking information and know that the goods have been dispatched 23/1..unfortunately we cannot control the courier if they have had issues. I will chase them to see if we can expedite anything but we are doing our best to ensure your order gets to you. Thank you, HoM Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.