Edit, after a few attempts of trying to reach them. I finally spoke to someone who passed my messages on. I then got a reply. They were very helpful and offered a refund, which was processed a day... See more
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Hi, I am reaching out again regarding my order #HOS16345, which I placed on 12th April 2025 Australia time. I have received a confirmation email, but I have not yet received any tracking inf... See more
The over all aesthetic of the shop was magical! We were doing the Harry Potter Studio tour and included House of Spells in our London trip and it didn't fail to keep the magic of the wizarding world a... See more
Company replied
One of the greatest experiences of my life! Really, the best stuff, they always give opportunities to new people to show their job, really close road to the theater of the "Harry Potter and the Cursed... See more
Company replied
Company details
Written by the company
House of Spells is a Fandom themed shop in London that provides attraction through its design in the shops and sells licensed products such as Harry Potter, Game of Thrones, Lord of The Rings, Fantastic Beasts, The Hobbit, Vikings, and any many other unabridged collections from Celtic and Gothic selections.
Contact info
69-71 Charing Cross Road, WC2H 0NE, London, United Kingdom
- 020 7287 9077
- info@houseofspells.co.uk
- houseofspells.co.uk
3.0
Average
91 reviews
Hasn’t replied to negative reviews
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Reply from House of Spells
Hi,
Thank you so much for your review 💖.
Have a lovely week ahead.
Take care
Bought for my granddaughter she loved it
September 20, 2021
Reply from House of Spells
Hi Elizabeth,
Thank you so much for your review.💖
Have a lovely week ahead.
Take care
As a huge fan of Harry Potter
As a huge fan of Harry Potter i was amazed by the harry potter merch in your store. I really loved it and i can't wait to visit the store in London soon <3
September 14, 2021
Reply from House of Spells
Hi Adam,
Thank you so much for your review.
Have a lovely day 💖
Take care
One of the best stores in London to…
One of the best stores in London to collect all your dream gifts from your favourite franchises. Their online experience was awesome with prompt delivery and easily accessible customer care service. will definitely purchase again!!!
September 13, 2021
Reply from House of Spells
Hi Farooq,
Thank you so much for your review.
Have a lovely week ahead.
Take care 💖
Reply from House of Spells
Hi Diane,
Thank you so much for your review.
Have a lovely week ahead.
Take care 💖
Amazing quick and professional customer…
Amazing quick and professional customer service. I love my new magical products. Also the pace of postage and a special mention goes to the packaging as well. All AAA+
September 11, 2021
Reply from House of Spells
Hi Kamer,
Thank you so much for your review, we are glad you liked everything 😊
Have a lovely week ahead.
Take care 💖
Excellent quality
Excellent quality, size, value for money and super fast delivery 👍
September 11, 2021
Reply from House of Spells
Hi David,
Thank you so much for your review.
Have a lovely week ahead.
Take care 💖
Fun products and excellent service.
September 9, 2021
Reply from House of Spells
Hi Christine,
Thank you so much for your review.
Have a lovely day.
Take care.💖
Reply from House of Spells
Hi Konstantin,
Thank you so much for your review.
Have a lovely day.
Take care 💖
Excellent service and products
Excellent service and products. I'll buy again from them in the future.
September 8, 2021
Reply from House of Spells
Hi Daniella,
Thank you so much for your review 💖.
Have a lovely day.
Take care
Excellent customer services
September 8, 2021
Super fast delivery for my daughter's…
Super fast delivery for my daughter's birthday will buy from again or visit when in London again.
September 7, 2021
Reply from House of Spells
Hi Kenny,
Thank you so much for your review. We wish your daughter a magic birthday ✨
Take care 💖
Awesome Shop
Amazing shop amazing customer service, an amust for all your fan based merch 🥰🥰
September 5, 2021
Reply from House of Spells
Hi Tracy,
Thank you so much for your review 💖
Have a lovely week ahead.
Take care
The Best!
I had heard about House of Spells purely by advertising and I then so happened to stumble upon their website. It was everything you could ask for. Good prices and very good customer services. Ever so friendly on social media and very happy to interact with their customers. Would not hesitate to recommend them to other HP fans and look forward to their christmas 2021 HP merchandise... !
September 3, 2021
Reply from House of Spells
Hi Mark, thank you so much for your review.
We are glad you liked our website and we hope you can come to visit us.
Have a lovely day.💖
Take care
I visited the store in person and the…
I visited the store in person and the staff were disinterested, unfriendly and in this time of social distancing failed miserably to understand the concept of personal space, any question to staff was met with a noncommittal grunt that might in the distant past have been the forerunner of modern language but sadly I have not studied classic unspoken language, I left without purchasing the item I wanted and decided to purchase it online only to find the sizing guide provided online seems to be have been devised the language expert they hire and what I ordered would be lucky to fit around my arm let alone my chest!
September 2, 2021
Reply from House of Spells
Hi Paul,
We are sorry to hear that you felt that way, we have new staff being trained at the moment in the store.
About your online order please send an email to info@houseofspells.co.uk with the right size and we can exchange it for you or you can also ask for return the item and we will refund it for you.
We apologise for the inconvenience.
Have a lovely day.
Take care
oh well
oh well, there was a delay
but im not manic
(who can compete with amazon prime??_
support small businesses!!!
The delay was handled with efficiency,
delicacy and kindness.
:)
September 1, 2021
Reply from House of Spells
Hi Aurora,
Thank you so much for your review.
We apologise one more time for the delay, the items are hand made and sometimes there are minor delays in the fabric for delivering these products.
Have a lovely day.
Take care 💖
Efficient delivery and great product
Delivery was quick and the item was exactly as described. They also wrote on a card that if I uploaded a picture or video online of the product, that I would get a free gift and they were very quick at replying to my emails in relation to this.
August 15, 2021
Reply from House of Spells
Hi Una,
Thank you so much for your review. We are glad you are enjoying your travel mug and we hope you like your gift.
Have a lovely week ahead.
Take care
Reply from House of Spells
Hi Kimberley, thank you so much for your review 💖
My first order but definitly not last
Lots of cool items, fast and well delivered to France!
August 8, 2021
Reply from House of Spells
Hi Christophe, thank you so much for your review. ✨
Reply from House of Spells
Thank you so much for your review 💖
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