Excellent Service as ever From advice through to aftercare I was given correct information suited to me with no hard sell. I wasn't looking for a massive cloud generating tank - just a simpl... See more
Company replied
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See what reviewers are saying
Despite living pretty far from my nearest HoV, I always go there for my vape juice needs. The staff are friendly and knowledgable on the products and since Covid kicked off have been buying from them... See more
Company replied
Here we are stuck in lockdown and my tank develops problems. House of Vapes (online) is my goto problem solving solutions providor. I am on the site looking and not sure what to by when Tyro -who I kn... See more
Company replied
Excellent service and great quality of vapes and liquid. I`ve been using their liquids for more than a year and compared to others in the market the quality is very good - no burning taste, significan... See more
Company replied
Company details
Written by the company
We as vapers hear you. Established in 2014, we set out with a goal of bringing premium vaping products from all over the globe to all UK vapers, no matter how far along their vaping journey they are. We scoured the globe for premium vaping products, such as Fuu from France, Rope Cut from Canada, Ohm Brew from the UK and many more, to bring all the fantastic qualities these manufacturers bring to the UK vaping market. We offer over 500 e-liquid flavours, a huge variety of different vape kits and CBD products from a variety of reputable brands; so all vapers, no matter how far along their vaping journey they are, can purchase with confidence. Enjoy free 1st class delivery on orders over £30 or our free same day vape delivery in London on all orders over £80. To find out whether your area is covered and for how much use our London same day delivery postcode checker.
Contact info
50,Trident Court 1 Oakcroft Rd, Chessington, Surbiton, KT9 1BD, Chessington, United Kingdom
- +44 (0) 20 3962 0485
- info@houseofvapeslondon.co.uk
- houseofvapeslondon.co.uk
4.8
Excellent
458 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very helpful in a tricky time
During the coronavirus, House of Vapes has been helpful and communicative, with staff member Jenny, helping me with a recommendation for a new part that I needed due to the shops being closed.
April 29, 2020
Unprompted review
Reply from House of Vapes - London
Hi Edward,
Thank you very much for your review.
Great to hear we have been able to help you during this time and that Jenny was able to recommend the best part for you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Reply from House of Vapes - London
Hi Dawn,
Thank you very much for the feedback, we really appreciate it.
Great to hear your order arrived on time for you!
Hope you enjoy all the products!
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great products and service
Great products and service. Exceptionally fast delivery, especially under present conditions. Definitely recommend company.
April 28, 2020
Unprompted review
Reply from House of Vapes - London
Hi Rachel,
Thank you for taking time to leave a review!
Great to hear that you had a good experience with us and were able to find and receive quickly all the products you needed
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Always great quality service and…
Always great quality service and products. The staff are genuinly knowledgable. Martin was very helpful with my online shop today!
April 28, 2020
Unprompted review
Reply from House of Vapes - London
Hello Martin,
Thank you for your feedback today, we really appreciate it
Really pleased to hear that you had a great experience with us and find all the products you were looking for.
Great to hear Martin was able to assist with your purchase as well!
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Edward's super helpful & informative &…
Edward's super helpful & informative & extremely patient. Will recommend.
April 27, 2020
Unprompted review
Reply from House of Vapes - London
Hi Ruth,
Thank you for your review, we really appreciate it
Great to hear that Edward was able to help with all your queries
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Reply from House of Vapes - London
Hello Mark,
Thank you for your review today
Really pleased that you were able to have a great experience with us
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great service
Great service - Edward was very knowledgeable and super friendly. Recommended.
April 27, 2020
Unprompted review
Reply from House of Vapes - London
Hello,
Thank you so much for your feedback, really appreciate it
Great to hear Edward was able to chat with you and help with any questions you had
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Highly recommend House of Vapes
Top quality vape products and super friendly staff - recommend!
April 27, 2020
Unprompted review
Reply from House of Vapes - London
Hi Richard,
Thank you for your review, we really appreciate it
Great to hear that you are happy with the products and had friendly service from the team
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great service
April 27, 2020
Unprompted review
Reply from House of Vapes - London
Hi Dominic,
Thanks so much for the review, we really appreciate it and great to hear you had a good experience with us
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Top service & super quick delivery
Top service & super quick delivery. Ed was very knowledgeable and i'm now the happy owner of a LostVape :)
April 26, 2020
Unprompted review
Reply from House of Vapes - London
Hello,
Thank you for your review! really appreciate it
Great to hear that Ed was able to help you with all your device queries and get you set up!
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Always the best service in store or…
Always the best service in store or online
Extensive range of all things vape, and always perfect advice and friendly service,
A special thanks to Aaron!
April 25, 2020
Unprompted review
Reply from House of Vapes - London
Hello,
Thank you for your review, really appreciate it
Really pleased to hear you have been able to find all you need both in store and online and that on this visit Aaron was able to help you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Recommended
Quality products, great selection, decent prices, speedy delivery.
April 25, 2020
Unprompted review
Reply from House of Vapes - London
Hi Mike,
Thank you for taking the time to leave a review for us
Great to hear you found our products prices and delivery service good for you!
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Saturday Same Day delivery
Saturday, ordered online before 12pm on website.
Friendly CHAT helped me find items also. That was useful, as i didnt know what was the Nicotine shot to order.
It got delivered to my house before 3pm.
Good website, very good real time Chat help, and delivered to my house in central london, quick in a nice cardboard box.
Thanks for the good service!
April 25, 2020
Unprompted review
Reply from House of Vapes - London
Hi Anthony,
Thank you so much for the review, really appreciate the feedback
Really pleased to hear the whole experience from browsing to having a conversation with our live agents right through to the quick delivery was great for you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great products
Great products, quick process to order. Always loyal customer to HOV.
April 25, 2020
Unprompted review
Reply from House of Vapes - London
Hello Paulina,
Thank you for your review, really appreciate the feedback.
Great to hear the whole process was smooth for you and you found all the products needed
We also thank you for your loyal and continued custom
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Reply from House of Vapes - London
Hi Aj,
Thanks for leaving us a review,
Really pleased to hear the service was a great one for you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great variety of products
Great variety of products. Website live chat very useful.
April 23, 2020
Unprompted review
Reply from House of Vapes - London
Hi Marcos,
Thank you for your review.
Great to hear you found us to have all the products you wanted and that the live chat team were able to help you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
great recommendations from Ty
great recommendations from Ty, quick and precise
April 23, 2020
Unprompted review
Reply from House of Vapes - London
Hi Matt,
Thank you very much for leaving us a review
We really appreciate the feedback and it is great to hear Ty was able to help you with recommendations!
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Well my order didn't even arrive and…
Well my order didn't even arrive and they refused to refund me my premium shipping that i paid,,
April 23, 2020
Unprompted review
Reply from House of Vapes - London
Hello Amal,
We are really sorry to hear this order has yet to arrive for you.
I have spoken with the online team and can see this has been dispatched via Royal Mail 1st Class signed for on the 20/04/2020
Generally, the 1-3 working days for 1st Class are still functional, however this will be dependent on the area it is being sent to. If your order is over this period, please allow an extra 1-2 days.
I can only apologise for any delay and please be assured this should arrive in the next day or so for you
One of our team will be in touch if this does not arrive soon for you
Kind regards
Marzia
On behalf of House of Vapes London
Ty is a legend
Ty is a legend, some say a scholar. Give this man a damn pay rise.
April 23, 2020
Unprompted review
Reply from House of Vapes - London
Hello Michael,
Thanks for leaving us a review! we really appreciate the feedback
Great to hear Ty was able to help you today!
Looking forward to seeing you again soon
Kind reagrds
Marzia
On behalf of House of Vapes London
Great service!
Good product range and quick delivery, I've been a customer for over a year now, still enjoying it!
April 23, 2020
Unprompted review
Reply from House of Vapes - London
Hi Marius,
Thank you for taking time to leave a review for us.
Great to hear you were able to find all the products you wanted and that they arrived quickly for you
Thanks for your continued custom with us and we look forward to seeing you again!
Kind regards
Marzia
On behalf of House of Vapes London
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