House of Worktops Reviews 4,801

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like worktops look great and meet high standards, often exceeding expectations. The delivery service is consistently highlighted as fast, efficient, and well-communicated, with many appreciating the ability to track their orders and the helpfulness of the delivery staff. The ordering process, including the use of online tools and sample requests, is described as straightforward and easy to navigate, making the overall experience pleasant. Reviewers also commend the staff for being very helpful, knowledgeable, and providing excellent communication throughout the entire process. However, some customers also noted issues with product quality not matching samples, receiving items that were undersized, or having defects like dents and marks. A few other people also felt that the product received was significantly below expectations, leading to dissatisfaction with the actual dimensions and grade of the material. Additionally, some experienced problems with delivery, including delays, missed deliveries, or issues with the delivery personnel's conduct.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more

Rated 5 out of 5 stars

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and... See more

Rated 5 out of 5 stars

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The work... See more

Rated 5 out of 5 stars

We are looking for new worktops as we changing the layout of our utility room. After doing some research on worktops and find out more about compact laminate we were keen to get some samples. I... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Ordered some samples of compact…

Ordered some samples of compact laminate really liked you could get 3 samples for £5, came as a good size to be able to review and very prompt. Just waiting for kitchens doors to arrive so that I can make final selection. But will be using house of worktops. Great service and great product. Happy to do another review once installed

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

You have a great website, I found it very easy to navigate the website and to customise my worktops.
I used the customise page to cut my worktops to length, add chamfered edges and to cut out for butt joints. Ordered on a Friday and it was delivered before 10am the following Monday. Excellent service would highly recommend

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Such a genuine pleasure these days to deal with a Company that got everything right from order through to delivery. The end product looks great and I have made a considerable saving against showroom prices. I cannot recommend House of Worktops highly enough, well done to everyone!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service. I ordered three worktop samples, they arrived the next day! I used the online bespoke design tool, which was very easy to navigate and ordered the worktops. I was astounded that they arrived within three days. The timing achieved for this service beats anything else out there by a country mile. And the worktops are great.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and great service

Excellent products and great service. Communication is always good particularly the live chat function. Today I was helped by Maithilee who answered all my questions immediately and in great detail. Would definitely recommend.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great response and informative

I had a very informative and very, very quick response not to mention in-depth detail regarding my initial product (worktops)
Thank you and well done.
Ian

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy service

Fast and easy service.
Efficient delivery and friend delivery team.
Big thanks to Ivo and Ivan for bringing the worktop in with friendly smiles :-)

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic worktops

Fantastic worktops, delivered very quickly and delivery men Ivo and Ivan were very friendly and helpful - highly recommended

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

As a trade i Use House of Worktops many…

As a trade i Use House of Worktops many times allredy , good quality products , delivery information exelent, delivery guys always superb . Will highly recomend them if you have any worktops to be done or need to buy thats the guys you want to use .ACJ Furniture

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, to date I have only requested samples. But the product looks amazing, the delivery was fast and being able to order a few samples, is wonderful.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Be on store whit the plans for give the…

Be on store whit the plans for give the order be well received the staff very friendly give different options and advice for different materials.
Order on Monday morning be delivered on Wednesday all cut to size very happy with this company very professional.
I will use again.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

I ordered composite laminate worktops from them. I am so happy with the result! The whole process was easy and quick, from ordering the samples to design and delivery. They have great customer service, too. I can't recommend this company more. I will use them again if I design another kitchen.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, from Ellies incredible patience helping me to get the design right through to the workshops exact drawings and flexibility to the end product including delivery. Plus the added surprise of providing off cuts i can now turn in to shelves. I would absolutely recommend.

April 20, 2026
Unprompted review
Rated 4 out of 5 stars

Needed a small unit top

Needed a small unit top - spoke with customer service who arranged a FedEx for the next day as needed it quick. Only problem was it arrived with 2 damaged corners - FedEx? Luckily the top is being reduced anyway

April 27, 2026
Unprompted review

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