Houstonnaturalmattress Reviews 

161
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had a great experience choosing a new organic, nontoxic mattress with Shane and Max. They’re both very knowledgeable about their products and super helpful and friendly. Max put forth a lot of effo... See more

Rated 5 out of 5 stars

Patrick went beyond the call, literally. We accidentally came to the store after hours and called to double check. Patrick answered the phone even being long gone and came back to open the store for u... See more

Rated 5 out of 5 stars

They were responsive to e-mail and adjusted shipment time for me. It all arrived as ordered.

Company replied

Rated 5 out of 5 stars

I spoke with Patrick @ Kirby. I just moved here during COVID-19 craziness but I still have to have a mattress. I chose houston natural mattress for their closed/private appointment options (sounded cl... See more


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4.9

Excellent

TrustScore 5 out of 5

161 reviews

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4.9

All reviews

(161)

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Rated 5 out of 5 stars

A Great Experience

Dustin at the Woodlands store spent a great deal of time walking us through the different characteristics of the high quality mattresses he had to offer. By learning the health benefits of sleeping on an all natural mattress with the proper firmness and support, both my wife and I are excited to get our king-sized slice of heaven. Thanks, Dustin and Shane for taking good care of us!

January 3, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer support and product

Amazing customer support and product. We were looking for natural mattress options and the team was incredibly knowledgeable and helpful!!! They have years of experience and are well versed in natural (non toxic) mattress options as well as the traditional mattress market. My shopping was all done virtually with Patrick and Maxwell, however there is the option to schedule an appointment as well to avoid any crowds. Thank you!

November 28, 2020
Rated 5 out of 5 stars

We had a truly wonderful experience…

We had a truly wonderful experience with Patrick. He was very knowledgeable about the materials used for the mattresses and the waterproof cover we purchased. We felt very comfortable with our decision to purchase our items with Patrick’s guidance. We are very excited to start sleeping in our non toxic bed!

November 8, 2020
Rated 5 out of 5 stars

Wonderful Company!

Beyond happy with working with Houston Natural Mattress! They helped me select my toddlers first big boy bed. They guided me through all of the information and made the selection process very simple. I will buy all of my mattresses from them from now on!

November 6, 2020
Rated 5 out of 5 stars

Had a great experience today in the store today

Had a great experience today in the store. Patrick was friendly, informative, professional, and put absolutely no pressure on me. I'm impressed that their mattresses only have a few ingredients in them. I had never thought about the fact that my shoulder pain may be attributed to my firm mattress I've been sleeping on for years. Patrick explained that going with somewhat less firm may actually relieve some of my pain.

I'm pretty jazzed about my new mattress and my pillows!

November 1, 2020
Rated 5 out of 5 stars

Easy peasy

Patrick made selecting the perfect mattress a cinch! He is super knowledgeable and knows just the right questions to ask to help you make the right decision. He had to juggle two customers at once and was very attentive to both of us. Mattress buying was never so quick and easy! I also love that these mattresses are made in the USA and with natural and or organic materials. Highly recommend!

October 31, 2020
Rated 5 out of 5 stars

Patrick was excellent

Patrick was excellent. Very knowledgeable and helpful in every aspect. They had a great selection in their showroom which made our decision a no-brainer.

Highly recommend!

October 16, 2020
Rated 5 out of 5 stars

FINALLY !!!!!!!!

My husband and I FiNALLY found a mattress that works for us!!! We are so pleased with the service we received. Patrick was very helpful with finding us the right mattress. He listened to our needs and directed us to the mattress that solved our sleeping issues!! We have gone through several mattresses in our marriage. Thank you Patrick for taking care of us and our backs😊

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! It took a few weeks to find the right mattress for us, they were patient and very accommodating!

September 27, 2020
Unprompted review
Rated 4 out of 5 stars

Helpful staff at the Houston location

My husband and I ordered a Posh and Lavish Reveal natural mattress and are enjoying it, but we wanted it to be a little bit softer. Patrick Phillips was extremely helpful in assisting me with ordering a natural mattress topper for our mattress, and he even gave me a discount for being a loyal customer. We feel good about sleeping on soft, organic materials that are good for our health.

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

Very quick and easy purchase

Very quick and easy purchase. Patrick was kind, helpful, and efficient (I was in a bit of a hurry). I called earlier to ask a few questions and he was helpful on the phone too. Showroom was nice and I'm glad I came in and saw/felt the mattress before ordering. Happy there is a business in Houston that sells mattresses I can feel good about.

September 14, 2020
Unprompted review
Rated 5 out of 5 stars

Mrs. G

Patrick is very helpful and knowledgeable about the mattress. Previously I purchased Chorus mattress. He explained to me the new EOS can customize with all the options that will meet the customer’s need. I’m glad that now Naturepedic expanded the business that the customers will have a better choice of the mattresses that safe for them to sleep in everyday. Thank you for your co., to continue making a better, healthier mattresses. Mrs. G.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable.

My wife and I visited the store and took quite a bit of time trying out the different options. We are very excited to have a chemical free nights sleep.

September 8, 2020
Unprompted review
Rated 5 out of 5 stars

Organic, peaceful sleep in our Home!

A visit to the Houston Natural Mattress has been on our "To-do" list. We were customers of the previous organic mattress store in this location. (And even the Hardware Store it was ages ago). As today was Labor Day - known for celebrating gratitude for work, rest, bbq, laboring at home, and mattress deals! - my husband and I decided to stop and shop.

As other customer reviews have mentioned, Patrick is a terrific salesman. Patient, professional, completely knowledgeable about the several different lines in the store and all the options available. He has a system for guiding customers through the "trying out" process that helps the princess who can find any "pea" or problem with mattresses -- and the gentle giant who does not care as long as is just firm and soft enough.

The store is amazing: organized and laid out nicely. Patrick took his time and managed to answer the phone and help two other customers in the same time frame, with ease. No pressure, just information and answers. And in the end, we left with a new mattress for our bed, plus a pair of XL Twins for our kids now taller than their parents.

Plus three pillows. Is so hard to find truly comfortable pillows! I have tried everything from shredded foam to buckwheat, cotton and poly and down, the cheapest ones at box store, to expensive ones from boutique stores in town. These queen size Talalay pillows were not over the top, are a perfect size, and give me hope!

If you are looking for a green, clean, healthy mattress or pillow - do not wait for the next holiday, stop by any day of the year. We appreciate the 100 day sleep test guarantee, but am pretty sure that we will not need it. Looking forward to organic, peaceful sleep in our home.

September 7, 2020
Unprompted review

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