Houstonnaturalmattress Reviews 

161
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had a great experience choosing a new organic, nontoxic mattress with Shane and Max. They’re both very knowledgeable about their products and super helpful and friendly. Max put forth a lot of effo... See more

Rated 5 out of 5 stars

Patrick went beyond the call, literally. We accidentally came to the store after hours and called to double check. Patrick answered the phone even being long gone and came back to open the store for u... See more

Rated 5 out of 5 stars

They were responsive to e-mail and adjusted shipment time for me. It all arrived as ordered.

Company replied

Rated 5 out of 5 stars

I spoke with Patrick @ Kirby. I just moved here during COVID-19 craziness but I still have to have a mattress. I chose houston natural mattress for their closed/private appointment options (sounded cl... See more


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4.9

Excellent

TrustScore 5 out of 5

161 reviews

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4.9

All reviews

(161)

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Rated 5 out of 5 stars

When we asked Patrick if there was any…

When we asked Patrick if there was any way we could thank him for taking so much time and effort with us over a couple weeks while we made a decision I couldn’t get to this review fast enough. We are indecisive and just don’t want a bad bed again. The 100 night comfort guarantee was big for us. We’ve been on our Naturepedic Halcyon for 2 months now and we are RELIEVED. I don’t think we will be swapping and our backs are better than ever! Thanks Patrick sososo much :)

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

Patrick was great

Patrick at the Kirby store ensured that I had a wonderful interaction. He was well spoken and took the time to break things down in ways I could understand.

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

I almost died!

Damn near slept straight through a house fire.

But really, max was incredibly helpful and I found the best mattress. Couldn't be happier.

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I needed a new mattress and this was a very inconvenient time considering the current pandemic. Patrick at the Kirby location provided an excellent customer experience and took proper precautions to ensure my experience was safe as well.

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

Looking for a new mattress.

Walked in looking for a new mattress and received great customer service from from Maxwell. He was attentive to my request and needs and knew exactly how to help me out. I will 100% be back and will be recommending him to my friends.

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

Nice new artistic showroom with a nice…

Nice new artistic showroom with a nice flow and a bunch of comfy beds in Rice Village :) Good deal and clean mattress w/ a great "sleep consultant", Patrick. Bought a couple of twins for the kiddos, just got delivered and professionally setup. We will be back for ours!

March 20, 2020
Unprompted review
Rated 5 out of 5 stars

Patrick was wonderful!

Patrick was wonderful in helping us with our new mattress! He is very knowledgeable about the products and made excellent suggestions catering to our needs. Patrick’s customer service was outstanding, and my husband and I will definitely be purchasing from him in the future!

March 18, 2020
Unprompted review
Rated 5 out of 5 stars

Store was very clean and Patrick got us in and out like we wanted.

I spoke with Patrick @ Kirby. I just moved here during COVID-19 craziness but I still have to have a mattress. I chose houston natural mattress for their closed/private appointment options (sounded cleaner, safer) I spoke with Patrick and hearing the efforts to sanitize the mattresses and store with air filters and disinfectants I decide to come in regular hours. Store was very clean and Patrick got us in and out like we wanted. Good job guys

March 17, 2020
Unprompted review
Rated 5 out of 5 stars

Patrick was great

Patrick was great! We originally went in to purchase 1 bed now and needed another 2 in a few months.. We left purchasing all 3 with the deal he gave us. Houston natural mattress will be our go-to for anything bed from now on!

March 16, 2020
Unprompted review
Rated 5 out of 5 stars

Louis was a wealth of knowledge and…

Louis was a wealth of knowledge and really took the time to listen to us and our needs and make recommendations based on all the information, needless to say we bought a new mattress today!!

March 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great education and no pressure!

Wow, Patrick was actually extremely knowledgeable! I didn't expect much from a mattress salesmen based on previous experiences, but I was pleasantly surprised. My husband and I (really just myself) did a lot of research on cleaner alternatives to all the chemicals in the popular mattresses (why even put chemicals in a bed!?!). I went in to just get more information, but 2 hours later after I could drag my husband in we made a new bed purchase! We never felt pressured and had a new process the "sleep consultant" lead us through. We got the Posh + Lavish after sleeping on a tempurpedic. The bed feels even better at a comparable price WITH NO CHEMICALS oh and a 20 yr warranty is a nice touch! Would definitely recommend Patrick and Natural Mattress to anyone needing a new bed or simply seeking to clean up their lives like us!

March 12, 2020
Unprompted review
Rated 5 out of 5 stars

Maxwell is the best

Maxwell is the best! I recommend everyone who needs a new mattress, frame, bedding only buy from there. I went to the location at The Woodlands and it was top notch.

March 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great nights sleep!

I don’t normally post reviews online.
Steve - I really appreciate the time you took to help me find the right mattress.
You weren’t lying - best nights sleep I’ve had in years!
I wish I could give you more than just 5-stars!

: )

Welcome to the neighborhood!

November 19, 2019
Unprompted review
Rated 5 out of 5 stars

Incredible Store and Wonderful Mattresses!

An incredible store and wonderful mattresses! First off, EVERYTHING is chemical free! As a consumer, this was HUGE for me. On top of that, the mattresses are BEYOND comfortable!! The attentive and knowledgeable staff were amazing, and I highly recommend that anyone looking for a new mattress come here first!

November 18, 2019
Unprompted review
Rated 5 out of 5 stars

Steve was amazing

Steve was amazing. He asked the right questions and pointed out a few beds for me to try. I fell in love with the Arcadia right away, and I've never slept better in my life. I feel like I was in good hands, and I'm certainly sleeping better than ever before. This place is awesome, and I'm really happy that I have an organic bed! I didn't even know how bad it was, but I was sleeping on a Tempurpedic and those things are toxic! Of course that was never mentioned when I bought it. Ugh. Never again. Thanks, y'all, for a great experience!

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Steve was amazing!!!

Steve was amazing! He was very knowledgeable and helped us find exactly what our family needed. If you need a mattress you gotta see Steve.

November 16, 2019
Unprompted review

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