Howards Motor Group - Howards Citroen Taunton Reviews 61

Thank you Joey for all your help. He was very professional, helpful and executed fantastic communication throughout. We would highly recommend joey at Citroen Taunton

Just picked up my new notability car from Howards Citroen, Taunton. I dealt with Bradley for the whole process and he was brilliant! Really knowledgeable and helpful and made the process as easy as possible! Thanks so much!!

I recently bought a 75 plate Citroen EC3 from Howards Taunton dealership. Initial collection of my car in September was delayed due to a recall due to brake issues. This was dealt with by Howards- my car being ready for collection in early October. Within 3 weeks I noticed water in the car footwells. The car was taken back to Howards for assessment of the problem. We were advised that water had been channelled into the car as a pipe had not been connected during the pre collection work! Howards report that they have fixed the problem and dried the carpets. Howards have told me that the car is ready for collection and that I can have 2 years free servicing ( am already paying for servicing!) I am declining this offer completely as I wanted to have the reassurance of car reliability, as well as enjoying the new car buzz: this has not happened!
I had used my retirement lump sum to buy this car and feel very disappointed to be told that the Consumer Rights Act only requires Howards to repair the issue and dry the carpets. I could have bought a water damaged car far cheaper than what I’ve ended up with. Please be aware that this damage has been caused within the dealership and prior to initial pick up.
I believe the Consumer Rights Act states that goods should be of: “ satisfactory quality fit for purpose and as described” and “services are performed with reasonable care”. My EC3 was not fit for purpose when I collected- it became water damaged and I am concerned that there may be long term implications from this happening. So- be very wary buying from Howards Citroen!

Used the online chat function and 'spoke' to someone called Isabelle. Generic replies that made no sense because they hadn't read my simple request. This was my first interaction with Howards group and it will be my last unfortunately purely because of this chat

Jack Dennehy (sales representative) fully explained all the details regarding the car and was extremely helpful at each appointment we had. Impressive service

Extremely disappointed we have been trying to contact Howard’s At Taunton today for hours NO extension been answered. Only received a letter from Citroen on sat ref air bag recall !!!!!! If this is their customer service don’t bother buying from them . Bad #customer #service #howards#Taunton#

Second to none customer service.

Avoid Howards Kia Taunton unless you feel 5 months is an appropriate wait time for a warranty repair.
Not impressed with the standard of service, the parts delays or the reliability of the car. We won't be buying Kia again.

Really pleased with the new T03. Exactly what was needed. Throughout the process of getting the car Brad has been extremely helpful and responsive.
Cracking little car!!

The second time we've bought a citroen from taunton howards and the high standards are still the same a special thanks to simon who sold us a C3 aircross and went beyond my expectations in looking after us

Have received excellent customer service from Paul in Citroen parts. Very professional, courteous and went above and beyond what I expected to help me with a spare key I wanted cut for a classic Citroen. Thanks again.

We received our new C4 electric today(11th) we received unbelievable service and attention.Simon started initially and Brad finalised the transaction with great professional acumen . Superb experience . Thank you.Not forgetting a young trainee Lawrence who made us a coffee and biscuit and put us at ease with his conversation

Recently brought a car from howards and the customer service was the best iv experienced .
I always had really bad experiences with garages so was very hesitate in choosing which one to go with but they have shown me some are trustworthy.
Iv also never brought a car online ,
this was a first for me but the
reinsurance and continued contact made it a breeze , the staff go above and beyond to make you feel comfortable and answer any questions simply.
So thank you john from sales and the delivery man so much 😁

I am thrilled to share my exceptional experience working at Howards Motor Group. This organization truly stands out as a remarkable place to work, providing an unparalleled environment of support, growth, and camaraderie.From day one, the management and staff have been incredibly welcoming and supportive. The team dynamic is built on mutual respect and collaboration, making every workday enjoyable and fulfilling. The management at Howards Motor Group genuinely cares about each employee's development, offering continuous guidance and opportunities for professional growth.The company's commitment to excellence is evident in every aspect, from the quality of service provided to customers to the emphasis on maintaining a positive and inclusive workplace culture. I am proud to be part of a team that not only values hard work but also recognizes and rewards it.Working at Howards Motor Group is more than just a job; it’s being part of a family that strives for success together. If you are looking for a place where you can thrive both personally and professionally, I highly recommend Howards Motor Group.

I had to sell my Ignis because of sight problems and after trolling through the various we buy any car advertisements I contacted the dealership direct. I discussed my sale with one of the sales staff, Tony. He was very polite and offered constructive. I visited the showroom on 28th May and was given a warm welcome by Tony. He was forthright during our discussion without being patronising. I was happy to sell my precious Ignis and Tony arranged for the money to be paid into my account the same day.

Happy with my service when buying my car and the after care. Jack Dennhey has been very helpful.

Easy process, Jack was excellent at Vauxhall Taunton, very helpful

I'd like to say a big thank you to Rhys Bebb on the Service desk,
What a fantastic Chap very professional in organising my van servicing and mot's and any other issues I had with my van, he keeps me informed on any issues arising and helps out where possible, he is a credit to your company, And thanks for the coffee's while I'm waiting to be seen.

The staff and management have been really excellent with regards to replacing a new car which had a fault from the very start (no fault of the garage whatsoever). The car (a French DS DS3) was delivered with a software fault that they tried numerous times to solve. It resulted in a national recall as the software was not fully compliant with UK law.
They allowed the return of the car after a couple of months usage at very little cost to us and ordered a new replacement which was absolutely perfect. They even gave us a loan car (brand new) for almost 2 months whilst awaiting delivery of the new vehicle. Mike, Rob, Brad and other staff were really excellent.
Great quality service. Thank you.

Thank you Brad for finding us our new C5 Air Cross and for making it a good friendly experience whilst still being thoroughly professional