Scarlett made the whole process of buying our new Suzuki easy and seamless. Her professional and friendly approach was just right, and her knowledge of the car was very good. We did not feel pressured... See more
Company replied
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Scarlett made the whole process of buying our new Suzuki easy and seamless. Her professional and friendly approach was just right, and her knowledge of the car was very good. We did not feel pressured... See more
Company replied
Alex was very helpful from the outset informing us of different models & finance packages to suit our budget & needs. He made the purchase process very straightforward keeping in regular contact with... See more
Company replied
I have just collected my Suzuki Ignis 1.2 Dualjet 12V Hybrid SZ-T from Howards after its 'FREE' 2 month/2000 mile 1st Service. I was served at reception, when I delivered and collected the car, by... See more
Company replied
TOM WAS HELPFULL ATTENTIVE
Company replied
At Howards, our ethos is to keep you ‘on the road’ by providing expert advice, quality service and value for money. We proudly represent nine of the UK’s most popular and luxury automotive brands, aiming to deliver the highest quality of service underpinned with a culture of respect for our customers, suppliers and employees.
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Priorswood Road, TA2 8DN, Taunton, England, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scarlett made the whole process of buying our new Suzuki easy and seamless. Her professional and friendly approach was just right, and her knowledge of the car was very good. We did not feel pressured at any time. Thank you and well done Scarlett!

Reply from Howards Motor Group - Howards Suzuki Taunton
Alex was very helpful from the outset informing us of different models & finance packages to suit our budget & needs.
He made the purchase process very straightforward keeping in regular contact with us throughout

Reply from Howards Motor Group - Howards Suzuki Taunton

Reply from Howards Motor Group - Howards Suzuki Taunton
I have just collected my Suzuki Ignis 1.2 Dualjet 12V Hybrid SZ-T from Howards after its 'FREE' 2 month/2000 mile 1st Service. I was served at reception, when I delivered and collected the car, by Thomas Holloway. When I returned to collect the car I was kept waiting for approx. 15 minutes which I found annoying especially as there weren't any other customers being served. I was then presented with a Bill for £170.00 +/-! When I pointed out that the service was a free service Thomas's attitude seemed to change. I suggested that Tracks, (Previous Suzuki Dealers in Taunton), had a poor reputation for customer service and that Howards was no better! I also had to point out, for the second time, that my Suzuki Service Record and Warrant Booklet had not been completed correctly. I will be returning to have the correct information amended.
Follow up:-
After visiting Howards Suzuki this morning and discussing everything with George Smirk, sales, I have now received a NEW Suzuki Service Record and Warrant Booklet, properly completed with correct service record etc. I have also had an in-depth amicable discussion with Daniel McGuinness, Service Manager, who listened to everything I had had a grievance about the previous day. In view of this I am increasing my experience from one star to four stars and hope that Howards Motor Group have found my criticisms and observations have been constructive. I was pleased that Daniel took the time to listen to my concerns face to face. This has gone a long way to restoring my confidence with Howards.

Reply from Howards Motor Group - Howards Suzuki Taunton
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