Howards Motor Group - Howards Suzuki Taunton Reviews 4

TrustScore 4 out of 5

4.0

Priorswood Road, TA2 8DN Taunton, England, GB


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Rated 5 out of 5 stars

Scarlett made the whole process of buying our new Suzuki easy and seamless. Her professional and friendly approach was just right, and her knowledge of the car was very good. We did not feel pressured... See more

Company replied

Rated 5 out of 5 stars

Alex was very helpful from the outset informing us of different models & finance packages to suit our budget & needs. He made the purchase process very straightforward keeping in regular contact with... See more

Company replied

Rated 4 out of 5 stars

I have just collected my Suzuki Ignis 1.2 Dualjet 12V Hybrid SZ-T from Howards after its 'FREE' 2 month/2000 mile 1st Service. I was served at reception, when I delivered and collected the car, by... See more

Company replied


Company details

  1. Motor Vehicle Dealer

Information provided by various external sources

At Howards, our ethos is to keep you ‘on the road’ by providing expert advice, quality service and value for money. We proudly represent nine of the UK’s most popular and luxury automotive brands, aiming to deliver the highest quality of service underpinned with a culture of respect for our customers, suppliers and employees.

About us

Written by the company

Howards Motor Group
At Howards, our ethos is to keep you ‘on the road’ by providing expert advice, quality service and value for money. We proudly represent nine of the UK’s most popular and luxury automotive brands, aiming to deliver the highest quality of service underpinned with a culture of respect for our customers, suppliers and employees.
Were committed to our customers.
The current brands we work with are Peugeot, Citroen, DS, Nissan, Toyota, Kia, Hyundai, Honda and Lotus. This wide brand selection allows us to buy and sell over 7000 cars and commercial vehicles each year and ensure our stock is constantly updated to reflect new model releases and used car demands. Keeping our customers spoilt for choice!

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

Contact info

  • Priorswood Road, TA2 8DN, Taunton, England, United Kingdom

  • 01823273422

4.0

Great

TrustScore 4 out of 5

4 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Scarlett was very helpful

Scarlett made the whole process of buying our new Suzuki easy and seamless. Her professional and friendly approach was just right, and her knowledge of the car was very good. We did not feel pressured at any time. Thank you and well done Scarlett!

March 27, 2026
Unprompted review
Howards Motor Group - Howards Suzuki Taunton logo

Reply from Howards Motor Group - Howards Suzuki Taunton

Thank you for your wonderful review. We are thrilled to hear that Scarlett provided you with such customer-centric service at Howards Suzuki Taunton and made your experience easy and seamless. Your kind words about her knowledge and reliability will be shared with the team, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Alex was very helpful from the outset…

Alex was very helpful from the outset informing us of different models & finance packages to suit our budget & needs.
He made the purchase process very straightforward keeping in regular contact with us throughout

January 28, 2025
Unprompted review
Howards Motor Group - Howards Suzuki Taunton logo

Reply from Howards Motor Group - Howards Suzuki Taunton

Hi Kaye, Thank you for taking the time to leave this review. We're so pleased your experience with us was a good one. We hope to see you again soon.

Howards Suzuki Taunton

Rated 5 out of 5 stars

TOM WAS HELPFULL ATTENTIVE

April 22, 2024
Unprompted review
Howards Motor Group - Howards Suzuki Taunton logo

Reply from Howards Motor Group - Howards Suzuki Taunton

Hi Paul, Thank you for taking the time and leaving this review!

Howards Suzuki Taunton

Rated 4 out of 5 stars

I have just collected my Suzuki Ignis…

I have just collected my Suzuki Ignis 1.2 Dualjet 12V Hybrid SZ-T from Howards after its 'FREE' 2 month/2000 mile 1st Service. I was served at reception, when I delivered and collected the car, by Thomas Holloway. When I returned to collect the car I was kept waiting for approx. 15 minutes which I found annoying especially as there weren't any other customers being served. I was then presented with a Bill for £170.00 +/-! When I pointed out that the service was a free service Thomas's attitude seemed to change. I suggested that Tracks, (Previous Suzuki Dealers in Taunton), had a poor reputation for customer service and that Howards was no better! I also had to point out, for the second time, that my Suzuki Service Record and Warrant Booklet had not been completed correctly. I will be returning to have the correct information amended.

Follow up:-
After visiting Howards Suzuki this morning and discussing everything with George Smirk, sales, I have now received a NEW Suzuki Service Record and Warrant Booklet, properly completed with correct service record etc. I have also had an in-depth amicable discussion with Daniel McGuinness, Service Manager, who listened to everything I had had a grievance about the previous day. In view of this I am increasing my experience from one star to four stars and hope that Howards Motor Group have found my criticisms and observations have been constructive. I was pleased that Daniel took the time to listen to my concerns face to face. This has gone a long way to restoring my confidence with Howards.

February 22, 2024
Unprompted review
Howards Motor Group - Howards Suzuki Taunton logo

Reply from Howards Motor Group - Howards Suzuki Taunton

Hello, thank you for taking the time to leave us feedback. We are pleased to hear our team were able to support and resolve this for you. Please let us know if there is anything additional we can do for you. Kind regards, Howards Suzuki Taunton

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