Howard Travel Reviews 

158
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Thanks for a great recommendation for our summer holiday in Crete, Wayne. Really appreciate the service, as always. It was a fantastic week, notwithstanding the return delays caused by damage to Brist... See more

Company replied

Rated 5 out of 5 stars

Caught up in the hostilities on the way home from a Tigers, Temples and Taj Mahal Tour in India and Nepal. We had a scheduled 3 hour stop-over in Doha, however, we had to be evacuated from the airpor... See more

Company replied

Rated 5 out of 5 stars

Today I 'popped' in to Howard Travel in Trowbridge and was greeted by Lisa Bowman who had met me only briefly once before. She listened to my very vague requirements and found me a lovely cruise holid... See more

Rated 5 out of 5 stars

We have now recently booked two family holidays with Howard Travel, both times dealing with Gemma. The experience was by far better than booking online. Not only was the price better than online but... See more

Company replied

Company details

  1. Travel Agency

Written by the company

We are an award-winning independent travel agent based in Trowbridge, Wiltshire. Established in 1981, we use our wealth of experience and knowledge to create magical holidays for our guests.


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

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4.9

All reviews

(158)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and professional

Friendly staff took all our requirements into consideration and book us a beautiful hotel in Tenerife and I would have to say we would definitely go back to Hannah for our next holiday. We had all our elements of our paperwork taken care of which made traveling really easy and we felt relaxed even before our trip. Thank you again Hannah.

November 14, 2019
Unprompted review
Rated 5 out of 5 stars

Team at Howard Travel have always gone…

Team at Howard Travel have always gone beyond my expectations for helping arrange perfect holidays. They listen to what id like and how and search for what would work and they have never let me down. Best travel company there is

October 16, 2019
Unprompted review
Rated 3 out of 5 stars

The reason for this average score is as…

The reason for this average score is as follows,
When we booked it with Jo Mindy all was well and we were kept informed,We contacted her several times as this was no problem,
When Jo went on leave ,We understand all of the holiday file had been handed over ant the person who was taking on was updated,

We had a problem getting our tickets after several phone calls and the person didn't seem to know wether they had been sent,
Also we didn't have any Titan luggage labels,
Also when we got to LHR no Titan rep to greet us ,it was a complete hash up as Titan sorted the Taxi journey Sureley there could be a rep there to assist with check in ,the first time I saw a Titan rep was after we got out airport at Calgary,When we met Christine she was a great aide,all the time we saw her it was all clear of our next meetingbtimes or where to see here,
On arrival at LHR could the Titan reps wear the Red Coat,When we flew to Calgary the A C crew were wonderful nothing was to much trouble,
On our return trip we had seats at the back of the plane the crew didn't seem to cate we had to keep asking for water as it was so hot ,my wife ask several times for water but had to go to the crew who were Sat down in the galley area, and was give water when the the cabin crew came out they said it was rather hot,
're Titan at LHR on our return Christne told us when we go into the car park area she said the Titan Staff would be wearing Red this was correct and it made our tri to herp great,
So we hope this may help other travellers who use Howard Travel and Titan,
I would like hear from Titan and HT regarding the report
Also we spoke to Jo Mindy before doing this report

R&W Sparey

October 14, 2019
Unprompted review
Howard Travel logo

Reply from Howard Travel

Dear Richard,

Very sorry to hear your holiday with Titan wasn't as expected. As Jo has already advised, we will be raising your complaints with Titan Travel and will feed this back to you. Unfortunately, we do not have any control over Titan's travel operations and therefore cannot be held responsible for the Titan rep whereabouts, uniform and level of service.

What we can do is make sure everything runs smoothly before, during and after your holiday and we will make sure Titan receives your feedback. In reference to your email to Jo after you returned saying "It was a wonderful holiday and all your help made it so", we hope we did everything in our power to make sure you did have a wonderful holiday.

As per the ABTA code of conduct, Titan are allowed up to 28 days to give a detailed reply, which we will chase accordingly. Please bear with us.

Kind Regards
Luke Judd
Marketing Manager
Howard Travel

Rated 5 out of 5 stars

Dealing with Thomas Cook collapse

Thomas Cook folded on the Monday before our trip on the following Saturday. Howard Travel were easy to get hold of that day to discuss our hotel booking and whether we still had a holiday. They contacted the hotel on our behalf and got positive confirmation by the Wednesday that we still had a room at the hotel as well as rebooking our transport from the airport to the hotel.
This was a great relief that I didn't have to get time off work to sort out. I only had to go in to the office to pay the new bookings. The staff were very professional .

October 13, 2019
Unprompted review
Rated 5 out of 5 stars

Great support and advice

Had booked aThomas Cook holiday through them. Company collapsed three days into holiday but by 11.00 Howard Travel called to reassure me flights still ok and they had spoken to hotel to confirm room honoured.Always there when I need them.
Great advise when booking cruises and putting trips together.

October 5, 2019
Unprompted review
Rated 5 out of 5 stars

The best

Never book a trip or holiday without using Howard’s Travel. Their knowledge of places, destinations and resorts is second to none and they continue to exceed our expectations year on year. Brilliant company with brilliant service and staff. Ross

October 5, 2019
Unprompted review
Rated 5 out of 5 stars

Yes an excellent holiday which was done…

Yes an excellent holiday which was done with the help of Wayne Aldridge at the Trowbridge shop. What was also very good was that Wayne contacted us whilst on the holiday concerning the Thomas Cook business saying every thing was ok for our return. He has been an asset with our holiday bookings over the years.Thank you.

October 3, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

We have travelled twice this year with Howard Travel and dealt with Matt he was super efficient very helpful and professional. It had a good knowledge of where we wanted to go and was able to advise in every aspecy of planning our trips. Will definately recommend and use again.

October 3, 2019
Unprompted review
Rated 5 out of 5 stars

The advice and help provided by Howard…

The advice and help provided by Howard was invaluable. He took his time to show us the various alternatives and was obviously both highly experienced and knowledgeable about the destination we’d chosen.
His is always our first port of call!
Thank you!

October 3, 2019
Unprompted review

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