HP Reviews 9,233

Bought a HP Envy Inspire Printer. It wasnt cheap, but its one of the slowest printers I have ever had and it constantly wont print single documents. I have to keep going into settings and cancel the print job and that takes ages and then reprint again. Awful printer.

HP display control service problems for many months now and the company do not have a clue as to how to fix it or want to fix it.

I bought the HP Smart Tank expecting a reliable printer, but it turned out to be anything but “smart.”
It repeatedly shows a “Printhead Missing” error even when everything is properly installed. I’ve already spent extra money on setup, and the problem keeps coming back.
The most frustrating part is that it failed exactly when I needed it for work.
This is not a device you can rely on.

I have HP 203dw and not accpeting thrid party toners, whch cost three times and not even last what they say. I tried HP says will print 3000 pages adn was empty after approximately 1200 pages. I am trying to install a driver again and th esite doesn't support th edriver seperately and SMART HP is a just to monitor the HP users.

I cannot enumerate the numbers of times we tried to call to have the help we need a got nothing or more difficulties. They sent a technician (I have spent 2 hours over the phone to comply to their rebooting stupid requirements). Finally they did tgey’ll sdk a technicuan to come. No news from. He was givn a wrong phone number for us. He did what hecthought was ok but 2 weeks later, the printer has the same problem. They are closed on weekends‼️‼️‼️
The ink service is a SCAM. I pay every month about $30 and receive no ink cartridges. The generic ones are not a accepted by the HP printer. I contacted them but it was taking too long. I emailed the customer service and they never respond. If I stop my ink subscription I cannot have access to the functions I need to print from
Nightmare‼️‼️ Expensive. No service.

This has been the worst help, customer service I have ever experienced. Almost FOUR hours on the phone for a printer that does not work. I started with an AI, requested a representative, texted with a representative that was trying to SELL me another printer, sent to another department in which I carried on a conversation with an AI and was not aware I was speak with an AI, got another representative spoke with him, transferred to yet another representative and went through troubleshooting only to be asked at the very end if it was under warranty, luckily it is ot I would of been even more upset because that should of been the first question asked, and now I am on hold to be trans to ANOTHER department to have the broken printer fixed. I am going to write all of this on the Google review. How I was lied to, deceived, and on the phone for four hours attempting HP to accept their responsibility and honor their warranty to replace a printer. All the while being treated disrespectfully because I did not ever know and still do not know which department I am waiting on. Another snazzy note is that the printer that was tried to be sold to me is $209.05 at Walmart on sale that is cheaper than the current printer I have. Also, I repeatedly told all staff members it was a gift then asked where I bought it from….. why might you ask I tolerated all of this? Because I have to have a printer for work. Yes o could of just said forget it and go on down to Walmart to get the better newer edition of this printer for cheaper than the printer but why should I throw away money on buying something I need when I have one that was gifted to me and still under warranty. If you own Apple products by Epson. I have learned that they are the most compatible with Apple products. If you do not have Apple products then buy a cannon. Or you can be just like me waiting on HP to take responsibility that they sold my friend a lemon and wait FOUR hours for them to honor their warranty on their vey own products.

Money grubbing company

I have two HP printers in my house a 10 year old and a 3 year old one in my office, I recently had to connect it to my pc for the first time in a long time. After a bunch of updates it said if I wanted to join HP+ I couldn't use 3rd party cartridges, so I declined, very next thing it does is start to push an update to my printer to detect and reject 3rd party cartridges. I immediately disconnected the printer from the internet but it was to late and I had to let the update finish, so now the new 3rd party cartridges in it plus my backups are garbage. I immediately bought another brand printer and threw the HP printers away, I won't even give them to someone else, I hope HP burns.

I've made contact with them after my stepdad has died to try and get photos etc off the laptop as we don't know the password.

They don't have a service centre anywhere local to me (closest was about 400 miles away!) To call them, they want to charge you for the repair and they don't specify how much that is. Be transparent with your customers. Give them a rough price for repairs so they can make an informed decision BEFORE they contact you.

There was no empathy when I reached out on social media. No "sorry to hear about your stepdad" etc. You should personalise messages to customers instead of just sending automated replies.

You should have service centres that you can walk into and there should be more than 1 for the whole of the UK. It's a big enough country!

I've always thought a lot of HP before and I'm sorry to say this has changed my mind about them. I'll have to take the laptop to an unauthorised local repair shop and I'll think twice about HP products in future.

I would give this 5 negative stars if I could on this day March 2026. They have produced the most garbage printer ever and NOOOO customer service. I'd love to bring this piece of trash to their headquarters and throw it through their door. Do NOT buy HP. Completely, utterly useless piece of plastic garbage that takes up space in your home office. Just don't do it.

Nothing but a pile of junk.
Error after error after error.
Don't waste your money on anything HP as it will turn out to be absolute garbage.

I wish I would have read the reviews for HP before I bought this printer. I'll make it short. The printer has a KNOWN issue. When I called CS I was informed the printer was not under warranty and to get help I could do so by paying $20....FOR ONE QUESTION!!!! Seriously? So an issue that is clearly the fault of HP and then your solution is to charge me money?!?! One question 20 dollars. Wow. You're charging more than they do for phone sex. I'm guessing they get more done for the $3.99 a minute and more questions than the one you're charging $20. You are, however, just as, or more sleezy, than they are. I will NEVER BUY ANOTHER HP PRODUCT!!!!!

I purchased a HP laptop and a HP printer. I thought they would work well together. How wrong I was. I called in a computer technician and he was unable to fix it either.
Rubbish company and support is non existent.

The worst customer care experience ever

Charge me for instant ink for 8 months without ever sending a cartridge

Won’t let me cancel the subscription

When I block the dd they block my printer

I will NEVER by or use another HP product again

Have an active HP 3 year Care Pack with my printer and have had to use it just 4 months after purchase as the print quality is so poor even after multiple alignments and cleaning cycles. Logged a call and the whole process was lengthy stressful and completely pointless. Contact centre staff don't listen to information and just follow a script asking you to check things which are clearly completely unrelated to the issue

Absolutely terrible website, who ever is employed to run the website should be sacked, I pay for the insta ink and had terrible problems trying to confirm my card details. So so disappointing, avoid this company and its products…. I am also being ripped off with the monthly charge for ink, would be better off buying a different printer and buy my own cartridges

I will never by HP again. Bought printer in January 2026, it keep dropping network & have to keep resetting it constantly. Spent 1 hour on tech support line & got nowhere, constantly trying to blame my wifi- network, despite all over devices in my home working fine. Refused to exchange printer. The most difficult of all printers I have used and would not recommend getting a HP printer. Poor product, poor customer service, poor outcomes and a waste of money for customers.

Always purchased HP, but quality and function of printers has rapidly declined, customer support is useless and continually loose your complaint and not answer or sort.
When the printer did work it spent 5 mins cleaning itself and wasting ink before printing.
Won't now purchase any items from HP, this ones now going in bin as I can't waste any more time on it, trying Canon hoping its better.

Bought a HP Envy 6400 printer. A disaster: after a few months of very light use, it will not take the paper to print (I have to keep the printer inclined). The Wi-Fi connection is erratic as I often need to switch off and on the machine to reconnect. The cartridges are expensive and do not last. Customer service is terrible, manned by rude people. I will never buy an HP item again.

I was a loyal customer of HP Laptops. This is my fifth one. What happened. HP resarts your laptop without warning. HP send advertisements to your system tray anoying you. If I wanted to see ads I would watch Youtube. These issues HP rolled out by choice and by choice I will no longer support HP. That fifth laptop will be my final. I will not buy another HP Product nor anything related to HP and their sister companies. They are gone from my life now and forever.