We purchased our HPC laser in 2010 for Rishworth Schools DT dept, so it is used heavily but sporadically, and she’s still going strong. We have an annual service and have updated features on the machi... See more
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Great service from HPC, recently had an issue with a laser cutter bought from them a couple of years ago, turned out to be a user error & solved over the phone in 10 minutes. Known other suppliers ta... See more
Company replied
I have used HPC laser for buying my machine, servicing and technical support since 2017. The guys are so helpful, in person and on the phone. Even when faced with very non technical language from me... See more
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Gareth, our engineer turned up promptly, took time to understand our needs as a School, Serviced our recently acquired second hand laser printer, replaced some bits and then trained myself and my coll... See more
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Company details
Written by the company
HPC Laser supplies quality CO2 and Fibre Laser Cutting and Engraving Systems and CNC routers at competitive prices. Used extensively by industry, education, and home-users, our machines are compatible with all key design software packages including Corel Draw, Autocad, Adobe Illustrator, 2D Design and many more. Our wide range of machines provide options for cutting and engraving a variety of materials, from wood, card, plastics and paper, to metal, glass, leather, foam and fabric. We pride ourselves on our industry-leading after sales service, and our lifetime technical support and assistance for our customers means we are here when you need us. We're 'local'! Based in West Yorkshire, all our machines are built and tested here in the UK, and our friendly and knowledgeable technical support team are easily contactable and readily available to help you. No call centres, no time differences, no issues! From a small machine for personal use or crafting in your garage, to Fiber laser cutting machines that are the ultimate in high power, precision cutting devices for metals, our range is extensive. HPC Laser Ltd. are extremely competitively priced, and we offer customised and tailored solutions upon request. With a team of highly experienced nationwide engineers we are on hand to assist when we’re needed. Unsure where to start or what machine type you'd require? Feel free to contact us for an informal chat - we're happy to talk you through it, give advice and guidance, and provide you with a quotation.
Contact info
Unit B, Ainley's Industrial Estate, Ainley Bottom, Elland, HX5 9JP, Halifax, United Kingdom
- 01422 310800
- sales@hpclaser.co.uk
- hpclaser.co.uk
4.9
Excellent
212 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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South Lanarkshire Council Install
Stan was excellent. Installed our machine in a timely manner and explained everything really clearly.
March 5, 2025
Unprompted review
Reply from HPC Laser
Hi Paul,
We will let Stan know you're happy with the installation.
Thanks for the great review.
All the best,
Team HPC
Great after sales assistance when in other country
Jonathan really helped me out when I was in a fix.. I have moved abroad so no way to get an engineer to fix things... I had to replace a stepper driver and there was some other issues and after many emails managed to fix the problem.. Jonathan was very patient and helped me figure out the secondary issue. Def recommend and the after sales support from Jonathan was 5 stars. This happened some time a go and was going through my emails and realised I hadn't posted a review so apologies for that... better late than never!
October 16, 2024
Unprompted review
Reply from HPC Laser
Thanks for the great review, Alex.
We will pass your words on to Jonathan, if you ever need further support just give us a call.
All the best,
Team HPC
engineer came a day early due to early…
engineer came a day early due to early finish of other jobs, was knowledgeable of the machine, helped with service, gave us 2 new filters but didn't need to change, but left with us, showed how to change lens as he couldn't change it for new one at time. but gave quote for new one.
nice guy too
February 26, 2025
Unprompted review
Reply from HPC Laser
Thanks for your kind words, Scott!
Just let us know if there is anything we can help you with in the future.
All the best,
Team HPC
Engineer was friendly
Engineer was friendly, efficient, tidy and explained things well.
February 26, 2025
Unprompted review
Reply from HPC Laser
Thanks for the review, Brenda!
Your kind words have been passed on to our engineers.
All the best,
Team HPC
Very supportive and accommodating when…
Very supportive and accommodating when we were trying to arrange a visit to fit around our classroom availability. Professional and very efficient service.
January 29, 2025
Unprompted review
Reply from HPC Laser
Hello Julie,
Thank you for leaving great feedback, we will pass your kind words on to our team!
All the best!
Great equipment and customer service.
We have been using HPC to supply our equipment for over 5 years now, and I can honestly say that we have received nothing but the best service throughout that period.
Great straight forward equipment, queries and problems are dealt with immediatley, always someone at the end of the telephone when you need it.
Moving forward, we will continue our relationsip with HPC.
January 23, 2025
Unprompted review
Reply from HPC Laser
Hello Mark,
Thanks so much for taking the time to send such wonderful feedback, we look forward to working with you in the future!
All the best!
Outstanding service from HPC
Outstanding service from HPC. Stan the engineer was on time, knowledgeable, friendly and willing to go the extra mile
January 14, 2025
Unprompted review
Reply from HPC Laser
Hi Toby,
Thank you very much for taking the time to leave us a review. We will pass your kind words on to Stan.
All the best!
Team HPC
delighted with the service
quick response in answering the call, sympathetic, patient and understanding. problems solved either by verbal direction, or comprehensive instructions on email. always there to help.
-
January 7, 2025
Unprompted review
Reply from HPC Laser
Hello Ken,
We're glad to hear you had a positive experience, thanks so much for taking the time to send such wonderful feedback.
All the best!
Team HPC
Always a great service from HPC
Always a great service from HPC. Honest, friendly advice and excellent machines
October 14, 2024
Unprompted review
Reply from HPC Laser
Hi Chris,
Thank you very much for taking the time to leave us a review. Your kind words are much appreciated.
All the best!
Team HPC
Great service from rep Stan!
The rep Stan came out to amend a few niggles from the previous service. He talked me through each step and provided tips on how to best care for the machine. Highly reccommend, great work Stan!
November 27, 2024
Unprompted review
Reply from HPC Laser
Hello Celia,
Thanks so much for taking the time to send such wonderful feedback for Stan. We will certainly ensure that your kind comments are passed on to him, and we're delighted that you're happy with the service we have provided.
All the best!
Team HPC
Superb engineer
Superb engineer! very patient, helpful and a pleasure to deal with. Thanks Freddie!
November 5, 2024
Unprompted review
Reply from HPC Laser
Thanks for the review, Vince,
We've passed your feedback on to Freddie- it'll make his day!
All the best,
Team HPC
Fantastic Machines & Customer Service
Fantastic Machines & Customer Service
We have had our LS1290 Laser for approximately 12 years. It is a fantastic machine, it has never missed a beat. Recently we decided to upgrade the machine to a new Rudia Controller which would allow us to use Lightburn. Everyone from initial sales through logistics and the engineer who installed the upgrade for us was incredibly helpful and knowledgeable. I would highly recommend HPC to Anyone!
October 16, 2024
Unprompted review
Reply from HPC Laser
Thank you for the sparkling review, Will!
And thank you for being a long standing customer, we're so glad that you've had a great experience with out team- we value our internal communication and we're so happy that that reflects in our service.
Should you need anything, you know where we are.
All the best,
Team HPC
Friendly, informative and quick service
The engineer arrived prompt and talked through the repair and service making it easy to follow. Advice was provided on future maintenance of the machine which was helpful as I am not that familiar with HPC Laser models. Overall a friendly, informative and quick service.
October 24, 2024
Unprompted review
Reply from HPC Laser
Thanks for the review, Kerry!
We try to provide as much support as we can to help customers learn about out models and become laser experts themselves!
Your kind words have been passed on to Stan, the engineer who visited your site.
All the best,
Team HPC
Arrived on time
Arrived on time, and the installation was a dream, no issues at all, Stan was marvellous. Training spot on practical and effective.
October 15, 2024
Unprompted review
Reply from HPC Laser
Thanks for the great review!
We're glad that the install and training went smoothly, and hope you're enjoying your new machine!
Should you need anything - please don't hesitate to get in touch.
All the best,
Team HPC
The engineer was not only first rate at…
The engineer was not only first rate at his job but he was also clearly interested in the machine and what we were doing with it. He went above and beyond to help us and make sure our machine was optimised.
October 15, 2024
Unprompted review
Reply from HPC Laser
Hi Mark,
Thank you for this kind review!
Our engineers know the machines well and prioritise the customer experience above all else!
We're so glad you had a great visit with Gareth.
All the best,
Team HPC
Great Company
Our service & upgrade was sorted in no time & it was a pleasure having in the lab. Will definitely be using HPC again.
October 10, 2024
Unprompted review
Reply from HPC Laser
Thanks for the review, Jay-
It has been passed on to Gareth, who we're sure was very happy to visit the engineering department!
We hope you're getting the most out of your Ruida Upgrade and if you need anything else, don't hesitate to get in touch.
All the best,
Team HPC
Would highly recommend!
Stan was very accommodating and did a fantastic job at installation and training. He was very patient and knowledgeable, and answered any questions we had. Further communication with HPC Lasers regarding licensing and additional purchases was quick and easy. Great experience overall.
October 2, 2024
Unprompted review
Reply from HPC Laser
Thanks for the detailed review, Tess.
Our team work hard to ensure that customers have consistent support from initial purchase and beyond!
Your kind words about Stan are appreciated and have been passed on.
All the best,
Team HPC
The engineer was very friendly and did…
The engineer was very friendly and did a great job. I'm quite new to laser cutting and he didn't mind me asking him advice on various things.
September 24, 2024
Unprompted review
Reply from HPC Laser
Thanks for the review, David!
Gareth and our other engineers are always great with providing advice to newcomers- and don't forget our tech support is available during the working week to answer any questions you may have!
Your review has been passed on to Gareth, your kind words are appreciated!
All the best,
Team HPC
Great service I would recommend
Great service I would recommend. Have bought two lasers from HPC for secondary schools and have been impressed with the product and after care.
September 4, 2024
Unprompted review
Reply from HPC Laser
Hi Charles,
Thanks for the review,
Where we stand out is our customer service and care beyond the initial purchase.
We're glad you continue to have a great experience with us!
All the best,
Team HPC
EXCELLENT SERVICE AND RESPONSE
August 26, 2024
Unprompted review
Reply from HPC Laser
Thanks Mark!
We try our best- you know where to find us if you need anything else!
All the best,
Team HPC
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