HPL Motors Reviews 

From the moment we walked into HPL motors we experienced a form of customer service that’s difficult to find in 2026. The showroom was immaculate every car we looked at was presented in the best possible condition that I felt remiss to walk away without a purchase. Even though the car I went in to test drive was unavailable I found another beauty and from start to finish our sales rep Sirak of the Oldham branch made the experience more personal than just a transaction, I walked away feeling like I made a friend in Sirak and also drove away in my dream car , he even prayed with my family upon collection. Sirak you are an absolute credit to HPL and thank you so very much to the entire team at HPL for making the process so seamless ❤️

Nathan took care of me from stsrt to finish. He explained every step and was warm and friendly throughout my buying experience. Just the type of person you need on your team!

Seamless and effortless came to HPL as I was in desperate need as my lease was going back. I spoken to Alan quality guy went the extra mile and found me the finance for the car I wanted. Got all the touch ups done even got the car ready at such short notice. He is a asset to HPL Motors I hope we meet again for my next car.

Nathan was very patient, informative and handled the process well

Very good experience at Stockport HPL.
Liam supported me in getting the right car for me and was very patient when i changed my mind re petrol or hybrid.
Everyone was helpful and smiley !

Travelled from Newcastle to collect car. Super car. Found HPL and Allan straightforward to deal with, making process very smooth.

Craig has been really helpful. I had a lot of questions but he was very patient

Polite and friendly staff

Friendly, efficient and professional service. Alan was knowledgeable and answered all my questions, gave additional explanations when I needed it and went above and beyond to get me my perfect car. Would recommend to anyone, Excellent customer service.

Very professional company who were very receptive to communications and dealt with my purchase very quickly and clearly.
Despite a slight delay and miscommunication around pick-up times and such, it was a seamless process. Shout outs to Sara who was extremely helpful and helped explain the whole process along the way.

Harvey was a very polite and helpful sales person that if he couldn't answer a question would find someone that could . The vehicle we bought exceeded all are expectations .
Thanks.
William

Excellent service. Craig explained everything clearly and the whole process was seamless. Very pleased.

What a fantastic experience we have had from HPL Wirral. We saw a car online from their Oldham branch and paid a deposit for the car to be moved to Wirral so we could view it. Two days later, the car arrived and we arranged to view it the following day. The initial person we dealt with was unfortunately off so we ending up dealing with a new recruit called Craig. We found Craig to be friendly, chatty and knowledgeable with no pressure to buy even on the test drive. Whilst we were test driving the car, the manager looked at our car to part exchange and upon arriving back, the price that was offered was very fair. As we were deciding, we noticed a few scuffs and dints in the paintwork and a piece of interior trim was missing. We were assured that this would be put right for when we picked it up. We agreed to buy and picked the car up the following week. We were delighted on pick up to discover that the paintwork was immaculate, dints had been buffed out and they had located an interior trim. We also discovered two expensive, brand new tyres had been fitted. A few days after buying it, we noticed there was an issue with the rear window washer. We contacted HPL who said there service team would be in touch which they were the following day. Adam from the service team was very helpful, polite and booked us in for 2 days time. Repair was done quickly and with no hassle or resistance. Whilst we were waiting with a beverage in their waiting area, Craig noticed we were back and came over to sit and talk to us and ask if the car was okay which I thought was a lovely thing to do. After such an awful experience with another dealer 7 years ago, HPL couldn't be more different and has restored our faith in car dealers again! A special thank you to Craig too, what a fantastic new recruit and credit to the company!

Since opening its dealership in Barnsley 3 weeks ago HPL motors have turned the local neighbourhoods in to a parking nightmare, parking their cars within the small residential estates, basically anywhere other than their own site ? ?

More disappointing was the poor attitude demonstrated when trying to discuss the issue with the dealership who obviously couldn't care less about its neighbours and local residents.

Considering my experience I would definitely feel uncomfortable about buying a car from them, alarm bells where ringing.

Excellent experience from start to finish.

I recently bought an electric car from HPL Motors on the Wirral and could not be happier with the experience. No pressure, no hassle and an excellent price. The whole process was incredibly smooth, with the car ready for collection just 72 hours after deciding we wanted it.

A special mention to Allan, who was fantastic throughout. He even came in on his day off to make sure we could collect the car within a tight timeframe. Absolutely brilliant customer service.

I would highly recommend HPL Motors and would definitely buy from them again.

Sara @hpl Preston is the most helpful sales agent I have ever dealt with.
She stuck with us when no-one else would.
I would strongly recommend this company especially using Sarah her diplomatic approach is second to none.

Thank you Sarah and yes we love our jaecoo 7 the fuel economy is superb and the drivability is ace. Hpl Preston have a winner with Sarah

We originally just went along to have a look… and ended up buying! The service was that good. From start to finish, everything was fantastic, and we have to give a special mention to Nathan Bartlett, who was absolutely brilliant. He simply could not do enough for us. He went out of his way….fetching the keys, moving cars around so we could see them properly, and making the whole experience so easy and pleasant. Nothing was ever too much trouble, he was genuinely helpful, thoughtful, and made us feel completely at ease.

It was such a refreshing way to buy a car….no pressure, and would absolutely recommend this company and we’d be more than happy to buy from them again in the future. Thank you so much, Nathan!

We visited the Wirral store and were served by Kieran. Only came into have a look at an idea of what we wanted and the staff were that exceptional we left with a car that was very much perfect for us. Communication while preparing the car was amazing and we had all the information and support we needed. Have already advised a few friends to come here for their own cars.

Don't trust this company I paid an extra £900 for extra warrenty. As soon as something goes wrong they will try anything not to honour it. I will never use this company again and would advise people to stay well away.

car developed a fault after 3 months but they refused to fix it unless i pay stating that i only have a 28 day warranty. consumer law states i have 6 months! i would not recommend hpl and would never use them again.