HSL Chairs - Bath Reviews 67

TrustScore 4.5 out of 5

4.5

Noads Corner, Upper Bloomfield Road, BA2 2RX Bath, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Can 100 % recommend HSL Bath. I had some really difficult access issues to address and Sue and her team were amazing. Their customer service and care was exemplary during my various visits to store. S... See more

Rated 5 out of 5 stars

From our first visiting the Bath Odd Down showroom, we were impressed; we had Jenny’s undivided attention. Sue & Julia greeted us on our second visit on 21 June when we placed our order. Just havin... See more

Rated 5 out of 5 stars

I took my reluctant husband to Bath showroom today for his new chair. Pleased to say Julie and Tammy were excellent and he will be getting his new Stressless chair on Wednesday morning. Brilliant serv... See more

Rated 5 out of 5 stars

The Staff in your Bath Shop were very helpful, not at all pushy and didn’t rush me into deciding. The Two reclining chairs are so comfy. I did have a couple of problems but were quickly resolved by... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Bath

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Noads Corner, Upper Bloomfield Road, BA2 2RX, Bath, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

67 reviews

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Rated 5 out of 5 stars

Excellent delivery by Edwin and Garry

Excellent delivery by Edwin and Garry, adjustable bed was built in quick time and placed where required, along with a chair. Both were very polite and explained clearly the controls for the bed.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Edwin and Garry are delivery stars!

Very friendly delivery by Edwin and Garry. My chair, footstool and cushions arrived in immaculate condition and were placed exactly where I wanted them without me having to re-arrange anything later. Edwin and Garry were very careful bringing everything in and leaving absolutely no mess behind, not even a trace of a footprint on a wet morning. I am very impressed with this company - from showroom to manufacture to delivery HSL has got it spot on. Thank you!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

ETA was exact

We got an ETA the day before delivery, and Edwin and Garry arrived spot on time. We were able to track their vehicle on route and had the gates open for them.

March 25, 2025
Unprompted review

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