HSL Chairs - Leeds Reviews 

153
TrustScore 5 out of 5

4.9

Otley Road, White Cross, Guiseley, LS20 8LZ Leeds, GB


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Rated 5 out of 5 stars

We had a good experience with hsl. We we attended to by Polly, She was really knowledgeable about all products available. I have a mental health issue and she was very helpful in me choosing the right... See more

Rated 5 out of 5 stars

A gentleman named Graham showed us the rising recliner range and explained in great detail all the features of the range. We then went onto trying what he thought was my correct size and I could n... See more

Rated 5 out of 5 stars

Warm welcome and assessment of our requirements by Richard. Tried several sofas and fairly soon found one that was ideal for us. Good explanation of additional add ons and delivery options. Nice to... See more

Rated 5 out of 5 stars

My wife and I were looking to purchase a couple of reclining chairs and visited HSL. We were met by John in Guiseley and he was extremely helpful and very professional but, just as importantly for us,... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Leeds

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Otley Road, White Cross, Guiseley, LS20 8LZ, Leeds, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

3,798 reviews in the last 12 months

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Rated 5 out of 5 stars

Trouble Free Experience

Friendly, professional service in the shop. Shown a varied range of suitable chairs. Delivery chaps were extremely efficient and I was shown how to use the controls for the recliner chair. Now I'm enjoying sitting in it!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

New sofa

My sofa was delivered on time with no hassle. Delivery guys phoned when they were nearly at our home to say expect them soon.
Friendly and efficient guys

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

From Polly's knowledge and assistance…

From Polly's knowledge and assistance in the Guiseley store, to Carl P and Damion who delivered the new suite ( they also moved our old suite into the garage), I can't praise them enough.
The after delivery service was also excellent. The girls on the Wakefield switchboard who took messages and arranged things were pleasant and efficient.
Mark and Jason, the technicians, who came out to make the necessary adjustments to the high chair were also excellent.
I would thoroughly recommend HSL to anybody who asks.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Guiseley HSL impressed

Both John and Michelle were welcoming and put us at our ease immediately.

When explaining the chairs to my mum, John was knowledgeable, delightfully personable and used humour to ensure the experience was pleasant. He gave my mum all the time she needed to decide and she purchased the furniture fully informed and happily.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly , efficient service. We were kept well informed of delivery and store staff and delivery were most helpful and informative .

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

We recently bought a bed for my…

We recently bought a bed for my mother-in-law from HSL in Guiseley and couldn’t be happier. The product is absolutely beautiful, stylish, comfortable, and clearly made to a high standard.

The shop was lovely and welcoming, and the sales team Polly and Richard were outstanding. Their knowledge and advice made the whole experience easy and enjoyable. They were warm, professional, and even made us a drink with biscuits 🥰

Highly recommend HSL Guiseley for both their wonderful products and excellent customer service.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Gordon & Assad arrived to deliver our settee at the time previously advised, having rung in en route 20minutes or so before arrival. They were cheerful, businesslike and efficient and showed us how to operate our recliners before leaving. 5*

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with our visit to the Guiseley store

We visited the Guiseley store to possibly purchase a riser recliner for my husband. Polly, who showed us the armchairs, was very helpful and guided us in choosing the right chair, making sure the dimensions were correct with attention to posture and comfort. We were very pleased with our visit and did purchase a riser recliner as well as an armchair for me.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service...

Excellent customer service...
Guisely store...Sue and Polly were welcoming, friendly and knowledgable about the product types and options...
They helped us through the whole process and made buying the right chair easy...

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless Service

Visited the Stockport store with my 89yr old mum & were welcomed with a smile & coffee & biscuits. Both ladies were extremely helpful in the purchase of my mum’s new recliner chair. This was followed up with a call from the delivery team to arrange a delivery date (ahead of schedule). The delivery team also called ahead on the day with an ETA & both Lee R & Carl F were extremely helpful & patient with my mum when explaining how to operate her new rise/recliner chair. She was extremely impressed with their professionalism & cannot fault the service she has received from start to finish. We highly recommend HSL for both their products & staff

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very good company

Very polite delivery team Alex & Kieran efficient assembling chairs and explained the working of same.Overall the delivery was very informative and we were sure we could use the chairs safely

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly service

We were treated to excellent, friendly service by John, with ample time to try out different chairs, and to make up our minds. We were not put under pressure to decide, but were encouraged to look carefully at everything that was available. This helped us to feel happy with our eventual choice.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Staff in showroom at Guiseley…

Staff in showroom at Guiseley excellent, nothing to much trouble and the delivery guys Damian & Carl was absolutely excellent, local company still family owned, please use them you won't be disappointed we was extremely pleased with the people and product highly recommended.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I took delivery of my new HSL Chair…

I took delivery of my new HSL Chair today and would like to highly commend Paul and Carl who delivered it. They were both very polite and professional and ensured that I was fully conversant with the operation of the chair prior to leaving. Overall a great service.

September 15, 2025
Unprompted review

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