HSL Chairs - Leeds Reviews 

153
TrustScore 5 out of 5

4.9

Otley Road, White Cross, Guiseley, LS20 8LZ Leeds, GB


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Rated 5 out of 5 stars

We had a good experience with hsl. We we attended to by Polly, She was really knowledgeable about all products available. I have a mental health issue and she was very helpful in me choosing the right... See more

Rated 5 out of 5 stars

A gentleman named Graham showed us the rising recliner range and explained in great detail all the features of the range. We then went onto trying what he thought was my correct size and I could n... See more

Rated 5 out of 5 stars

Warm welcome and assessment of our requirements by Richard. Tried several sofas and fairly soon found one that was ideal for us. Good explanation of additional add ons and delivery options. Nice to... See more

Rated 5 out of 5 stars

My wife and I were looking to purchase a couple of reclining chairs and visited HSL. We were met by John in Guiseley and he was extremely helpful and very professional but, just as importantly for us,... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Leeds

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Otley Road, White Cross, Guiseley, LS20 8LZ, Leeds, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

3,823 reviews in the last 12 months

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Rated 5 out of 5 stars

A positive experience all round

Richard was very attentive without being overbearing a really easy positive experience...the disabled access to toilet perfect even had hand cream...we look forward to receiving Susan's chair...many thanks
🌷

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

Attentive service with understanding of needs

Pauline at Guiseley (Leeds) was very patient & understanding with an elderly relative and her needs. Had also spoken with a couple of lovely reps at the Ideal Home Show who showed us various models and pointed us to our local showroom. Small showroom compared to the big outlets in retails parks, but lots of models to look at as well as material samples and finish (castors).

April 12, 2025
Rated 5 out of 5 stars

Professional Experience

Our visit to HSL Guiseley was brilliant. Polly who looked after us was knowledgeable, thorough, professional and a joy to deal with. We have purchased 2 Chairs and can’t wait for them to arrive.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly professional sales staff

Polly and Jade at the Guisley branch made choosing the right chair with my mum an absolute pleasure. They listened to our requirements, showed us several options, and left us to relax in our favoured choice to discuss together whilst they sourced tea and biscuits. Their expertise and friendly professional approach was a refreshing change. The chair we picked was perfect for mum's needs and looks fab. A proposed delivery date within the week was the cherry on top. Highly recommended.

April 29, 2025
Unprompted review
Rated 4 out of 5 stars

Buying a new chair

Shop experience for my new chair was good and communication for delivery of chair and removal of old chair was excellent.The chair seems to be fine.
I had been disappointed by the lack of help when my previous chair broke down. Having to wait for four weeks for anyone to assess whether the chair could be repaired is unacceptable for disabled people

April 18, 2025
Rated 5 out of 5 stars

Absolutely amazing experience in your…

Absolutely amazing experience in your Guiseley store. Polly was fabulous. She sized me up straight away. We had a chat about my needs and she immediately seated me in my perfect chair. I sat for a while before getting the price. Honestly, I was a bit taken aback at the price! I needed time to think.
I took a few days and went back. Polly was, again, fabulous. Polly set me up in ‘my’ chair and the brilliant Sue made me a hot drink and brought biscuits! I sat for well over an hour to make sure the chair was definitely right for me. I did try a few different chairs to be sure but the 1st chair Polly suggested for me was the right one.
There was absolutely no pressure to buy and I’m pretty sure Polly and Sue would have left me for another hour if I’d wanted it.
I am very much looking forward to receiving my chair and getting my ‘dodgy back’ in order!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

We recently purchased a bed from HSL…

We recently purchased a bed from HSL Guiseley, we visited the store twice before deciding to complete a purchase, on both occasions Richard, John, Sue and the unforgettable Polly were all incredibly professional and helpful.
Thank you team Guiseley.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

A very nice lady served us

A very nice lady served us, helpful, just one thing I wasn't told about the delivery charge, I found it on checking the bill 😀. Thanks looking forward to my chair being delivered

April 12, 2025
Rated 5 out of 5 stars

My elderly parents new bed

My elderly parents ordered a new bed, I was kept informed of the progress, it was delivered as expected by extremely helpful staff.
Alex and Tomas were polite and professional as were the staff when the order was made.
We were shown how to use the controls and what to do if a power cut happens.
All packaging was removed, overall it was a prompt and efficient service.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

John at Guiseley Branch, did his job 100% and found the chair that fit me and my needs

Dealt with John at the Guiseley branch, very knowledgeable, not pushy, took the time to listen to my needs. I tried many chairs and went back to the original one that John had shown me. We then went through the options for the chair, sizing, motor functions, power choices, coverings, Guard cover, the delivery and recycling. A very pleasant experience with no pushy sales pitch. Chair ordered and looking forward to it being delivered. Spoke to 2 other members of staff in the same branch and both were also extremely helpful and knowledgeable.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely store experience

We had a very pleasant experience in the Guiseley store. Sue greeted us with tea and biscuits, and gave us plenty of guidance on the fireside chairs. We were able to browse with no pressure and eventually settled on the perfect armchairs. The ordering process was very easy and delivery was quick. The chairs look great!

February 24, 2025
Unprompted review

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