Alex and Kev kept me up to the minute on their estimated arrival for delivery. When arrived they unpacked all components with military like precision and were respectful of our property. Our two sofa... See more
Location
Switch locationDutton Court, Chainbridge Road, NE21 5ST Newcastle-upon-Tyne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We purchased our new suite from our HSL store at Blaydon and found Tim and all Staff very knowledgeable and friendly. From ordering to delivery everything went very smoothly and we were kept informed... See more
Excellent service from start to finish, bought my chair in there sale, had a little fault when delivered, they came out and fixed it same day. Alison at Blaydon HSL is so helpful, nothing was a bother... See more
Had a great experience at HSL looking for my ideal chair in the petite/small range. Alison was very welcoming and patient as well as being so knowledgeable about the full product range. It was very re... See more
Company details
About HSL Chairs - Newcastle-upon-Tyne
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Dutton Court, Chainbridge Road, NE21 5ST, Newcastle-upon-Tyne, United Kingdom
4.9
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two rise and recline chairs
Staff in store listened to what I required not what they were pushing, kept informed about order and delivery.Chris and Tom the delivery men were helpful and careful with the delivery,would recommend for service.
April 8, 2025
Unprompted review
Excellent Service.
Having just visited the Newcastle upon Tyne branch, we are now looking forward to the delivery of our reclining chair. The store has a large selection of furniture, styles and fabrics, luckily Emma was on hand to effortlessly guide us through, she was so very knowledgeable and personable.
She happily answered all our questions and explained everything we needed to know about, fabrics, comfort and workings of the chair. We would happily recommend to our friends and family. Thank you.
April 7, 2025
Unprompted review
Friendly helpful staff in store
Friendly helpful staff in store. Shown and tried wide range of chairs and given as much time as I needed to try each one. Delvered within promised 3 days and installed in desired position then ran through various functions. Delivery driver very helpful and friendly. In all a very pleasant experience.
March 25, 2025
amazing staff and products
the staff in newcastle shop were amazing i was in shop for over 2 hours they were very efficient and caring knew exactly what i needed after asking me some questions and allowed me to try the chair i picked for a good hour while having tea so i knew it was right they were so friendly and put me immediately at ease can’t thank them enough and can’t wait for delivery of my chair
March 18, 2025
Great Service
The men were very friendly and efficient- very polite and did a great job delivering my new chair
April 1, 2025
Unprompted review
Can't say enough about the quality and service!
My mother's new chair was delivered today and I can't say enough about the service she received. She received a phone call about 40 minutes before they arrived. And 2 men brought the chair in, moved her old chair and kept it plugged in so she could be seated comfortably while the new chair was installed. While one man got the new chair set up and helped mum learn the remote (she is visually impaired), the other man waited outside. The men were patient, and unhurried
Mum loves her new chair and is so much more comfortable than she was in her old one.
March 31, 2025
Unprompted review
Super Service
The shop staff were very professional and helpful.
Everything they said would happen did, in exactly the stated time frame .
The delivery team of Paul and Jon were terrific, cheery punctual and extra helpful .
This is clearly a company that cares about its customers experience.
Clearly a company you can trust
March 28, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.