HSL Chairs - NottinghamReviews 

119
TrustScore 5 out of 5

4.9

255-259 Derby Road, NG9 3JA Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was looking for a stressless chair and called in at Nottingham HSL and was given excellent advice by Sheonagh, l chose the exclusive to HSL wingback chair after trying the one in store as well as... See more

Rated 5 out of 5 stars

From ordering our sofa in the store to delivery, we have been absolutely delighted with all aspects of using HSL Chairs for the purchase of our required furniture. Service, communication and delivery... See more

Rated 5 out of 5 stars

excellent customer service. no hassle home visit. chairs delivered within 7 days. pleasant deilivry team big thanks all round

Rated 5 out of 5 stars

Great service. Arrived on time. Checked space available to place the chair. Setup chair and explained safety, care and adjusting. Lee and Carl were polite careful and thorough. I was completely satisf... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Nottingham

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 255-259 Derby Road, NG9 3JA, Nottingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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4.9

All reviews

(119)

3,620 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience of how a retail business should be

Wonderful experience from browsing the website to receiving a chair and sofa.
At the showroom we were shown every consideration, nothing was to much trouble. Andrea gave us plenty of time to make our decisions, giving us helpful and useful advice along the way. Couldn't of asked for a more pleasant experience.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, professional advice both by telephone and in person. Prompt, courteous delivery and prepared to go the extra mile to help.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Riser / recliner chair

Re: Riser/recliner chair - From first visiting our local HSL, to taking delivery of the chair at home, the whole experience was good. The sales person clearly explained everything about the products and we were given plenty of time to ask questions and make our decisions.
On delivery, the two delivery men were polite and helpful. After installing the chair in our chosen spot and checking it worked correctly they then spent time explaining the controls to us. Before leaving they enquired if they could be of any further assistance. Excellent service.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable staff.dont look anywhere else

Angela/andrea ( im terrible with names!)knew everything about rise recliner chairs. She was brilliant with my mum, got her in every chair explaining how parts were measured for her, absolutely brilliant. Tea coffee supplies were lovely, she even helped mum walk over to the loo. Brilliant member of staff.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

We went to the showroom in Bramcote…

We went to the showroom in Bramcote Nottingham to look at chairs for my mother. The assistant was very helpful and let us look round at our leisure. The quality of the chairs was excellent. She eventually had a recliner chair, plus a settee and another chair. The delivery was in the time stated and Ian and Paul who delivered it were very helpful putting them where she wanted them. We would recommend this company to friends.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Welcoming atmosphere by experienced staff who demonstrated the attributes of various sofas & chairs which helped us to make a sound choice. Thankyou

May 31, 2025
Rated 5 out of 5 stars

Great service and product

Great service and product. The support in the showroom was helpful without being pushy. We were kept fully informed about the delivery and Lee and Carl couldn't have been more helpful in terms of getting our chairs set up and working.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Ripley perfect for skeletal support

A pleasant experience ,the staff were very patient allowed us space to discuss with each other.Helped by lovely tea and biscuits and a bowl of boiled sweets whilst signing paperwork. The chairs are very comfortable Sheonagh,Sue and David all checked the design was right and suited our needs.Waiting for delivery now 🤩

June 4, 2025
Rated 5 out of 5 stars

Highly recommended and a suggestion!

Throughout the process of looking and deciding which chairs and beds we wanted to buy the staff were most helpful in providing advice and giving us time to make up our minds. Excellent service and the experience from start to finish was completed to our entire satisfaction. Thank you. On delivery of our single electric beds (they are slightly longer than a standard single) we found that we had to go to a specialist outlet to acquire the duvets and bedding. In the end we selected a company called Victoria Linen who like HSL gave excellent service. As HSL do not sell bedding perhaps they should consider ‘partnering’ with a reputable company like themselves such as Victoria Linen in offering bedding at the HSL showrooms and websites. Just a thought!

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service.

The staff were welcoming and helpful whilst in store. I was able to take home some larger samples to decide on colour and kept me up to date on the progress with the sofa.

Thank you :-)

May 11, 2025
Rated 5 out of 5 stars

We were treated

We were treated with courtesy, tried all size's of chair, weren't rushed in any way.it was a nice experiance as shops these days very often aren't. A big Thank You to all the staff and manager for making us feel welcome no pressure.

May 15, 2025
Rated 5 out of 5 stars

Delighted with our new furniture from HSL

Placed a review when we ordered our furniture - excellent service. Our furniture was delivered yesterday. We had received an email to advise us of the time slot and then a phone call when delivery was within half a hour. Such care was taken and we are delighted with our purchase. We would strongly recommend HSL for their help, advice and service.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT EXPERIENCE

We visited the Nottingham Branch of HSL today to purchase two stressless recliners and what a lovely shopping experience we had. We were looked after by Andrea, who guided us through the steps required and we were even treated to coffee and biscuits. We could not fault the sales staff for their friendliness and expertise and we are now looking forward to receiving our chairs in due course. 10 out of 10 all round!

May 20, 2025
Unprompted review

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