Chosing my chair this afternoon was a very pleasant experience. After hearing what I was looking for Sheonagh guided me through the different options making sure that I could feel the difference b... See more
Location
Switch location255-259 Derby Road, NG9 3JA Nottingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paul & Jan arrived early and were very efficient. they assembled the chair, explained the controls and help move my 'old' chair out of the way. very polite and efficient. highly reccomened
Had a very nice young lady help us, her Name Emma. We tried the beds well, spent a while chosing, were given tea and biscuits. Ordered my bed and given a approximate amount if weeks it would take... See more
Gillian and a gentleman sorry I forgot his name came out to show my mum a new chair. What a fabulous service they were so helpful and explained everything to my mum. Would highly recommend. It was tha... See more
Company details
About HSL Chairs - Nottingham
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
255-259 Derby Road, NG9 3JA, Nottingham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul & Jan arrived early and were very…
Paul & Jan arrived early and were very efficient. they assembled the chair, explained the controls and help move my 'old' chair out of the way. very polite and efficient. highly reccomened
The team were helpful
The team. (Alex & Numan) were cheerful, polite, prompt and efficient.
Very happy with all the service I…
Very happy with all the service I received from all the staff and the delivery team of Lee and Graham, just sorry Gardman Insurance could not be added to my order despite the fact it had not yet been delivered.
Had a very nice young lady help us
Had a very nice young lady help us, her Name Emma. We tried the beds well, spent a while chosing, were given tea and biscuits. Ordered my bed and given a approximate amount if weeks it would take to make, before delivery.
Now I have taken delivery today, 29/7/26. Very pleased with it and the service of Paul and Thomas.
Gillian and a gentleman sorry I forgot…
Gillian and a gentleman sorry I forgot his name came out to show my mum a new chair. What a fabulous service they were so helpful and explained everything to my mum. Would highly recommend. It was that good we are now looking into have a bed.
Great customer service thanks to Sue at…
Great customer service thanks to Sue at Stapleford for her help choosing a suitable adjustable bed.
First class buying experience.
Chosing my chair this afternoon was a very pleasant experience.
After hearing what I was looking for Sheonagh guided me through the different options making sure that I could feel the difference between the Petite and Standard sizes of my chosen chair.
The showroom was much bigger than I was expecting and it was nice to be able to wander around making comparisons between the wide range of seating on display.
If there are no parking spaces along the front there is further parking around the back, which I nearly missed.
Excellent customer service at…
Excellent customer service at Nottingham bramcote shop was shown and explained all the chairs by assistant sue who couldn't do enough to help picked the chair I wanted.
A very good experience.
I spent a lot of time talking to sales person. I was shown many different chairs and sofas and was given plenty of time to make a decision. Nothing was too much trouble. The sales person was knowlegable.
A very good experience.
David was so helpful and knowledgable
David was so helpful and knowledgable. At no time did we feel pushed to buy and we even got tea and biscuits. We are really looking forward to the arrival our new chairs
Visited our nearest HSL shop in…
Visited our nearest HSL shop in Nottingham on Monday the 6th July. We chose this store as having previously had a chair from HSL before which lasted 20 years, we knew it was good quality. Anyway we were taken care of by a nice lady called Emma. She explained the chairs and how they worked. We settled on a standard fit riser recliner. I particularly like the one with added lumbar support by pressing a button. She made us a cup of tea too! Very nice service and very much looking forward to receiving my new chair. Thank you Emma.
They very helpful and resolved
They very helpful and resolved, my problem, friendly and pleasant business.
I was looking for a stressless chair…
I was looking for a stressless chair and called in at Nottingham HSL and was given excellent advice by Sheonagh, l chose the exclusive to HSL wingback chair after trying the one in store as well as other styles and fell in love with the dark olive colour.
Waited 10 weeks for my chair to arrive,was contacted yesterday and today was delivered by Lee and Carl who had to struggle a bit to get it around the back as it wouldn't go through the front.They did this without complaint .Both were polite and professional a job well done.
I was recommended the Nottingham store by someone l knew and am really so pleased with the service , l absolutely love my chair now l have it .Many thanks to HSL, Sheonagh at the store and Lee and Carl for delivery.
Regards Michael
From ordering to delivery - Excellent
From ordering our sofa in the store to delivery, we have been absolutely delighted with all aspects of using HSL Chairs for the purchase of our required furniture. Service, communication and delivery cannot be faulted. Delivery by Paul, Sean and Karen was exemplary, and went without a hitch. There communication of their time of arrival was given as promised, all were friendly, respected our property and gave us top quality customer service. Thank you to all involved in our purchase of our sofa for your excellent time, help and Customer Service. Would certainly recommend to friends, family and definitely use you again.
Warm and friendly service..
Warm and friendly service... offering sound advice and guiding us to make the right choice for us. Really lovely experience. Thank you
excellent customer service
excellent customer service. no hassle home visit. chairs delivered within 7 days. pleasant deilivry team
big thanks all round
Super service from HSL
Super service from Paul. Sean and Karen. Careful delivery and installation with a thoughtful and understanding description of how to work the chair. Would highly recommend to anyone!
Helpful
The assistant was very patient and helpful with my husband with limited mobility. We were not hurried to make any decision on purchase.
Great service
Great service. Arrived on time. Checked space available to place the chair. Setup chair and explained safety, care and adjusting. Lee and Carl were polite careful and thorough. I was completely satisfied with the service from HSL.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.