HSL Chairs - NottinghamReviews 

119
TrustScore 5 out of 5

4.9

255-259 Derby Road, NG9 3JA Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was looking for a stressless chair and called in at Nottingham HSL and was given excellent advice by Sheonagh, l chose the exclusive to HSL wingback chair after trying the one in store as well as... See more

Rated 5 out of 5 stars

From ordering our sofa in the store to delivery, we have been absolutely delighted with all aspects of using HSL Chairs for the purchase of our required furniture. Service, communication and delivery... See more

Rated 5 out of 5 stars

excellent customer service. no hassle home visit. chairs delivered within 7 days. pleasant deilivry team big thanks all round

Rated 5 out of 5 stars

Great service. Arrived on time. Checked space available to place the chair. Setup chair and explained safety, care and adjusting. Lee and Carl were polite careful and thorough. I was completely satisf... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Nottingham

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 255-259 Derby Road, NG9 3JA, Nottingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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4.9

All reviews

(119)

3,620 reviews in the last 12 months

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Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience. The staff in Nottingham provided expert advice, encourage you to sit for as long as you like trying chairs to ensure you choose what is right. No matter how many visits we made we were always welcomed and provided with refreshments whilst we continually tried various options and once decided 6 weeks later our chairs were delivered and the quality is amazing. Many thanks indeed for a refreshingly different shopping experience.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jed and Paul who delivered and assembled my new chair were friendly and efficient, would definitely recommend. Many thanks.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

HSH FREE Home Demonstration Service…

Sue and Emma arrived this morning to provide a free Home Demonstration I had requested. They both provided a high level of professional service, which ultimately led to me choosing the recliner i wanted; the Stressless Ruby signature recliner chair, and i look forward to it being delivered. Thank you both,
I can strongly recommend using HSL's free Home Demonstration service as it enables you to pick the chair of your choice in the comfort of your home.

January 19, 2026
Unprompted review
HSL Chairs - Nottingham logo

Reply from HSL Chairs - Nottingham

Thank you so much for sharing your experience! We’re delighted to hear that Sue and Emma provided such professional service during your Home Demonstration and helped you find the perfect Stressless Ruby recliner. We’re thrilled you’re looking forward to your delivery and truly appreciate your recommendation of our Home Demonstration service—it’s a great way for customers to find the right chair in complete comfort of their own home
Regards
HSL Chairs

Rated 5 out of 5 stars

Stapleford branch

The sales lady at Stapleford branch was very thorough throughout our visit. They made sure the chairs were the right fit for my mum and dad. Everything was explained to us, we were given plenty of fabrics to look through and chose what was right for us. The price was good also.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

HSL Customer Service

The 2 members of staff, David & Gill, were excellent. They did not hassle us to make us buy, they new the products. They gave advice and left just to it, just as we like.
Best Customer Experience from a furniture shop that we have had.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

A very helpful company

From the first moment that we entered the showroom we were treated care and understanding of our needs. We were not rushed at all and when we changed our mind the next day about the colour of the chairs nothing was too much trouble for our assistant. The delivery was booked and the chairs delivered on time by two very helpful men who put our old suite into the garage for us and took away all the packaging. I would highly recommend this company.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

First class cheerful and effective…

First class cheerful and effective delivery men (Paul and Jon) put the new chair in place, plugged it in, gave us a demonstration and left us with all the information we needed before they left. Perfect.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Expectations exceeded and highly recommended.

With a premium product, for which you pay a premium price, you expect to receive a premium service and that's what you get with HSL. From selecting items and ordering in the showroom to delivery the service was exceptional, special thanks to Craig and Damo, the delivery team.
Expectations exceeded and highly recommended.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

The Showroom staff were very friendly…

The Showroom staff were very friendly and knowledgable on the Stressless chair I was looking for.
Delivery was timely and hassle free with helpful delivery staff, Craig & Mark, who took the time and trouble to ensure everything was to my satisfaction.
Would recommend HSL for both service and quality of products they offer.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service in store , very knowledgeable staff in understanding needs and providing recommendations.
Great quick delivery service 3 days after placing order.On Delivery day Paul and Graham very helpful and friendly,
Absolutely 1st Class company.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery

Alex and Tom delivered my parents chairs and bed today. They called before arrival and were within the time slot. They were friendly, polite, professional, and respectful of the home/property. Each item was handled with care, assembled, checked, and a demonstration given. Excellent customer service, just like Sue in the store.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

From purchasing to delivery

From purchasing to delivery the service was fabulous. Sue at the Bramcote showroom was knowledgeable and friendly. We were given copious amount of tea and spent more than an hour trying our chairs. The three piece was ready before we were but that was not a problem they just held it back until we were.
Craig and Mark were very good on the delivery, polite helpful and swift

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the ladies in…

Fantastic service from the ladies in the Bromcote, Nottingham store.
Lovely warm welcome on arrival. Product knowledge exceptional.
Good communication throughout.

Delivered with care and on time by Craig & Martin.
I would highly recommend this company

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazingly comfortable armchair

When I first walked into the HSL store, I was greeted with a friendly smile. I was looking for a chair where I could sit in comfort without back pain. It was very busy so all I needed was information and advice. I was taken to a super petite Burrows chair and was amazed. This chair, I thought, was made just for me. I returned a few days later to buy this fabulous chair. I took delivery of it 2 weeks ago and cannot believe the difference it has made. I can now sit in comfort all day long, if I had the chance, without suffering discomfort. I highly recommend HSL, not only for the quality of the chairs, but also for the wonderful staff. So incredibly friendly and, more importantly, knowledgeable. The armchair was delivered by two courteous, friendly and efficient men from Craig Robinson. Fantastic service all round!!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Team Work

Rang when on the way moved my chair for me into the garage,installed new Stressless chair and stool excellent workers .thankyou Carl (R) and Lee (R)

October 20, 2025
Unprompted review

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