HSL Chairs - Poole/Bournemouth Reviews 

Having looked on line at HSL, we choose to visit the store in Poole. We were welcomed by Emma and asked if we needed any help? And offered a coffee. After explaining what we were looking for, Emma kindly showed us what was available, encouraging us to try out the chairs . Once we had made our choice Emma then took time to let us choose, which legs we would go for and guided us thorough the extensive choice of materials . Once we had made our choice Emma guided us thorough the paperwork. I would recommend this store and found Emma friendly, helpful and not pushy.

I spent 3 hours in the shop with my 2 elderly parents (84yrs and 85yrs) and the staff were unable to provide an itemised quote due to the "new computer " system not working or only working on one laptop . In the end I requested that the quote was emailed to me . Once the quote was received my father rang the shop to place the order but was told the chairs could not be ordered until a VAT exemption form was signed - the shop assistant had already taken all the details for this - The said form was not emailed to me as promised so my father rang head office in frustration . The lady there said she could place the order and not to worry about the VAT form.
The chairs were on express delivery and a date was given for delivery. My father arranged removal of his existing chairs on the delivery morning prior to the furniture delivery . Instead of 2 chairs being delivered only one arrived . The driver advised this was all he was given . He rang head office who a agreed there was an error and delivery would be arranged asap for the other chair . My father got a call the following day advising the missing chair would be delivered the following day . My father asked if the chair arm covers would be fitted and it was confirmed they would be on the chair . The chair arrived - no arm covers! - He rang customer services again and was told they would be in the post . This whole process has been unacceptable and stressful for my parents . As a company HSL prides itself on its service but it has fallen massively short throughout this whole order from start to finish . Given the stress caused ,providing the arm rest covers free of charge as compensation would have been a nice gesture but this has not been offered and one set of armrests remain undelivered
Updated 15/07/25 - following this review I was contacted by Lauren from HSL who has investigated the issues raised and acknowledged that HSL failed to deliver their normal service in this instance. Lauren apologised on behalf of HSL and offered a satisfactory resolution to my parents.

We visited the Poole branch, purchasing a Reclining Chair, that part was fairly easy. However Payment was another story, we eventually paid ( full amount) but this took over an hour ! Your Salesperson really struggled with the online payment, to be honest if we hadn't already spent a considerable amount of time selecting the right product we would have walked out . Training definitely required on IT Skills, seems to be a reoccurring problem now especially with mature sales personnel the common excuse is " it's a new system" ?

We found HSL exceptionally easy to deal with, from entering there shop in Poole right through to the Chairs being delivered.
The shop staff gave us time and their knowledge to help us make an informed choice.
The Chairs came earlier than we expected but we did not mind as we could take advantage of them sooner.
The drivers cou.d not have been friendlier or more helpful.
A good result.

Well. We were treated very well in store, honest helpful discussion about your chairs. We weren't rushed at any point.
The delivery was excellent and on time, although we expected to be waiting at least another two weeks.
The drivers put the chairs where we wanted them and were extremely helpful and polite.
10 out of 10

Needed two chairs the information was good and we were able to try out chairs

Quote from my Mum in law ‘I shall never forget this day’
And that’s because of the patient care and attention from Collette in the Poole store
Collette, made sure that the chair we purchased had the right, healthy fit. Had the professional ability to know and the caring nature to be patient and understand.
Thank you Collette - we all very much appreciate your help

We were very impressed with the attention and atmosphere in the Bournemouth store. Mary was patient, friendly and professional during our visit. Her help was invaluable in helping us to chose the best sofa and chair to suit us both.
The interior of the store is very nice.
Would have liked to have seen the outside decor improved as it might put off customers coming in.

The sales assistant was helpful but I felt rushed. Also the fabric I chose was only available in the tiny swatch in the book, and I was told it wasn't used on any products in store or online, or in the catalogue. At the end of the purchase the assistant handed me my receipt with an attached check sheet which the assistant is supposed to go through with the buyer, but she had already ticked them all off despite not going through several of the points with me - one of which was the 7 point seating assessment. I was a little disappointed that this was all so rushed. I just hope my chair lives up to expectations.

Great welcome. Professional advice. Good range of options. Clear guidance. Appreciated that no pressure to buy and understanding of price constraints.

Mary made everything very easy

From start to finish, it’s been 5* service. Found staff in the shop patient and helpful. And delivery guys Wayne and Andy were helpful, efficient and careful. Nothing was too much for all your staff. Thank you HSL

Excellent range of products and Andrea was extremely helpful, patient and knowledgeable. Good biscuits!!

Warm welcome from Andrea at your Poole / Bournemouth store on arrival. Plenty of opportunity to test various optional seats. Sound advice on how to choose a correct chair. Good approach to achieving a mutually acceptable price for a full suite of furniture.

We visited the poole showroom recently to view the sofas, although we purchased a sofa , we found it rather a hectic experience even though we we had an
appointment, as there was a family with there grandmother !
This is the third purchase we have made with HSL and
have been pleased so far .

The lady who dealt with my purchase was very helpful and ensured in her opinion I had chosen a suitable chair that fitted my body shape.

Mum and I visited the HSL store in Branksome, Poole to have a look around and ordered two settees! From the moment we stepped into the store we were given a very warm welcome. Emma and Andrea were super helpful and knowledgable. We felt very well looked after and Mum is now excited for the arrival of her new settees.

We had heard of HSL and know people who were your customers. We went to HSL Branksome and were dealt with by Colette. Not pushy, just let us wander and try. Made us a coffee. Very easy to deal with. Answered all our questions without trailing off into reams of chit chat. Very pleasant person.

I took my elderly not well mother to the Poole site to purchase arm chair, we were greeted by the 2 ladies working the Sunday shift, both lovely and very friendly, then Emma helped us out, she showed us round the showroom and showed mum the options which were exactly what she needed for her situation. Emma was great, very friendly, professional and delivered a great service. Mums looking for to the delivery of her new chair.