Outstanding customer service from Andrea, Mary and James. Thank you. They helped with options, suggestions and guidance without being pushy or intrusive. It takes a lot to impress me. I remain im... See more
Location
Switch location380 Poole Road, BH12 1DA Poole, GB
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Andrea the Sales Consultant was excellent. She was pleasant and very helpful in terms of matching my requirements to the correct chair. We had problems in terms of delivery but she helped to solve t... See more
Our specialist Mary, she was extremely knowledgeable and made us feel comfortable. We never felt hurried and were able to try the chairs and was able to show us a sample of the fabric we had chosen. W... See more
Was impressed with the Poole/ Bournemouth branch of HSL. Was served by trainee James who managed the whole purchase of what I required very well indeed. There was no pressure, all my questions he answ... See more
Company details
About HSL Chairs - Poole/Bournemouth
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
380 Poole Road, BH12 1DA, Poole, United Kingdom
4.6
Excellent
82 reviews
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correction to star rating…
Please note that i made an error when writing my early review at the end of May. I applied a one star. IT SHOULD HAVE A 5 Star.The service at Poole/Bournemouth store was most evcellent and i am very happy with the outcome. The matter was corrected later.
May 19, 2025
Unprompted review
Amazing customer service
I visited the Poole branch and was met with a warm welcome from Andrea, whose customer service was outstanding. Andrea was extremely helpful and also knowledgeable about the specific chair I was looking for. HSL even deliver to the Isle of Wight… I can’t wait for my new chair to arrive.
May 19, 2025
Unprompted review
Chair delivery
Jason and Ashley delivered our chairs. They were friendly, cheerful and proficient. They put everything together and demonstrated how to work the recliner. It was a smooth, positive experience.
We have had an excellent service from HSL from the show room to the delivery. Thank you.
May 22, 2025
Unprompted review
Great deliverers.
Wayne and Andy who delivered my chair where so kind, helpful and made me very happy.. Their instructions were easy to follow on how to use my new chair. They were amusing and a pleasure to have in my house.
May 6, 2025
Unprompted review
Gave helpful assistance looking around
April 24, 2025
Shopped at poole store
Shopped at poole store. Absolutely fantastic staff, no pressure but very knowledgeable about products. I took time to make my selection. Chair delivered in time frame explained on ordering. Two very friendly chaps delivered chair and explained how to secure comfort settings. Delighted with quality of product. HSL are a fantastic company to buy from.
May 3, 2025
Unprompted review
Emma knew about the chairs in the shop
Emma knew her products, took her time and was very efficient.
April 22, 2025
Very helpful staff who met me at the…
Very helpful staff who met me at the door and made choosing a chair easy
April 17, 2025
Great Sales Representative
Mary at the Bournemouth branch was extremely helpful and knowledgeable. Mary didn't mind how long we took to decide which armchairs to choose, we didn't feel rushed. Everything was explained throughly, the whole shopping experience was very pleasant, so much so that we purchased 3 armchairs.
April 3, 2025
Unprompted review
Excellent service and help when…
Excellent service and help when choosing the furniture. Delivered with care and notified by driver when they were half an hour away. The sofas were unpacked and all packaging material removed.
April 3, 2025
Unprompted review
I am thrilled with my new chair so…
I am thrilled with my new chair so comfortable and looks great. Delivery was quick and the installation easy and friendly. Thank you HSL
April 2, 2025
Unprompted review
Great service
Great service, and attention to our requirements. Staff very helpful and polite
March 13, 2025
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