HSL Chairs - Shrewsbury Reviews 

Staff very welcoming and helpful. Explained everything and went out of their way to make sure I knew what was being said. Demonstrated various options on chairs and materials . Can't thank Tracey enough x

I along with my daughter visited HSL Shrewsbury with a view to purchase a chair from the stressless range. We were warmly greeted by Helen ( from the Turo branch) who with her very experience and knowledge of the range, from start to finish Helen answered all my questions. It was due to Helen that I was very happy to gohead with my choice of purchase and placed my order with confidence. A big thank you Helen and the coffee and biscuits were a welcome touch. Dot Gibbons & daughter

Received our chair one week earlier than expected, delivery guys very obliging and helpful, slight problem with arm covers, customer service contacted and replacement pair will be despatched.

Helen was knowledgeable and very attentive. Nothing seemed too much trouble.

Sue and Carol were very friendly and helpful, the store was very bright and inviting, the coffee and biscuits were much appreciated.

Attentive serice in the store at shrewsbury and the deivery men were polite and helpful, running through the instructions for the furniture and setting it all up with minimum fuss

Great. Ok it took sometime to arrive and then due to road works I had to delay it a bit more but the company worked with me and I’m now sitting in my new chair and it’s very comfortable. The delivery guys worked out how to get it into my lounge safely. Brilliant service fro all aspects.
Thank you

Having previously purchased a reclining chair from HSL we knew exactly where to go for another chair . The newer version does even more than the one we have in our garden room. Nancy in Shrewsbury HSL was very helpful and I was given time to try the chairs various functions before purchasing. My choice of Chair was the Aysgarth petite dual rise and recliner with 4 motor (heat, Lumbar and headrest) this chair fulfilled my needs now and some potential needs for the future. Being able to adjust the lumbar and headrest parts of the chair make it even more comfortable.Having the choice of having heat is an extra comfort component.
I feel so comfortable when I sit in the chair it’s blissful.
The chair was delivered by Ian and Paul. They gave us a telephone call to say when they would be arriving.
They were friendly and took great care when carrying the chair into our home not to knock any other furniture or fittings in our cottage rooms.
I was given a demonstration on how to use the controls and they ensured that the chair had adequate space to accommodate the chair in a fully reclined position.
The overall experience of purchasing my new chair has been extremely satisfying. I would 100% recommend HSL and its employees as the best company to make a purchase from

Ray was very polite, helpful and informative giving us as much time as we wanted to ask questions and make our own minds up about what we wanted. There was absolutely no pressure, or pushy selling which suited us well. We were also pleased to find that the HSL range was well displayed and each item was designed well.

I went with my elderly parents, my father in an electric wheelchair. The ladies were great, very attentive and they went out of their way to make us all feel comfortable and welcome.
No rushing, offered hot and cold drinks. Moved furniture to accommodate Dads wheelchair and give him room to transfer into the armchair.
They both went out of their way to ensure that my parents made the best decision for themselves in their own time. Highley recommend

Nancy and Tracey (? I think) were very helpful this afternoon. We needed a new reclining chair for Dad. They were able to find the records of a sale for Mums chair the previous year, from a different store and have sorted out one in the same fabric for Dad. We are looking forward to it being delivered in a few weeks time.

I went to the Shrewsbury shop to try Stressless chairs. I’ve had a hip replacement and have been using an adjustable but uncomfortable specialist chair for 11 weeks. I didn’t want anything too bulky or electrically operated but didn’t know whether Stressless would fit the bill or not. Tracey showed me the Stressless range and similar alternatives. She gave me time to check them for comfort and I decided to order one of the readily available range there and then. Tracey was informative and knew the products well.

Visited the Shrewsbury shop with my parents who were looking for an adjustable bed. Tracey and Ray could not have been more helpful and considerate. They were patient and not at all pushy. They are a credit to the company! Great products and great people.

The politeness and courtesy of the staff, also there knowledge of the products they are selling

From the shop to the delivery the experience was good. Communication about the process was also excellent. Apart from the telephone line from Yorkshire was not too clear.

Great service from start to finish!
Excellent experience in the Shrewsbury store nothing was to much trouble and they made sure I got the furniture that was right for me and my needs.
Lovely staff and very knowledgeable!
Thank you for my cup of tea and thank you to the equally lovely delivery drivers Craig and Danny who respected my property and set up my furniture quickly and efficiently 😀

I ordered this chair from the Shrewsbury store, where the saleswoman, Nancy, was really helpful and gave me plenty of time to choose. The chair arrived this morning and is all I had hoped it would be. I think I will be really happy with it.

Assistant knew her stock, was very helpful and friendly.No pressure

Pleasant and helpful sales lady, no pressure

Went in today with my 83 year old Mum to get another chair. We bought one back in 2023 which has been great but Mum's mobility has changed as have her needs. Tracy was brilliant. She could see me struggling with Mum's wheelchair and came straight out to help. She sat patiently whilst Mum explained her needs, even getting us both a coffee while Mum tried her chosen chair. Very friendly, thorough and helpful. Let Mum try the different size chairs to be sure she was happy. Now can't wait for it to arrive. Thanks again Tracy for all your help.