HSL Chairs - Southampton Reviews 

The sales staff in our local HSL Chairs shop in Southampton went over and above in helping my husband and I to find suitable chairs that fitted us and our personal needs. We were told that they would take 6-8 weeks to arrive and we were pleasantly surprised that they cam 5 weeks later on 16th October . The two delivery guys, Jason and Ashley were very friendly and professional. We had a phone call to tell us what time they would arrive and they were on time. They made sure we knew how to operate our chairs and they were situated where we wanted them. All in all a very pleasant experience from ordr to delivery.

Great friendly advice and service from sales person. Delivered on time. Great quality product all over. Delivery drivers were very helpful and friendly. I fully recommend this company for their excellent service and the quality of the product is 100% throughout. 5 ***** all the way

Having come to the decision at our time of life that we needed furniture that would be comfortable to sit in and suit our needs. We decided on HSL and used your store in Hedge End where we were well treated and informed what would suit us and given enough time and information. Lydia who dealt with us was excellent resulting in us ordering 3 chairs.

HSL were brilliant when recently ordering recliner/riser chairs for my parents. Brian in the Southampton Hedge End branch was fantastically helpful and thorough, and Martin and Jack were superb when delivering and installing.

I visited HSL at their Hedge End, Southampton branch looking to purchase two 2 motor riser/recliner chairs for my wife and myself. I was approached by Brian, one of HSL's comfort specialists (salesman to you and me) who asked what I was looking for. He directed me towards the range of chairs most suitable to what I was looking for.
Brian made me really feel at ease, asked my wife and myself to sit down and make ourselves comfortable. Brian then told me what HSL were all about. He explained that HSL were there to assess the most suitable chairs for their customers. Brian explained that all of their comfort specialists were trained by occupational therapists to find the most suitable chair for the customers size and build. At no time did Brian apply any pressure to buy, he was very much customer focused.
Brian assesed a suitable chairs for us both, which we really liked (the Aysgarth range), he agreed the height and width were suitable for our height and sizes. I was then explained the difference between the 2 and 4 motor versions which really opened my eyes, the 4 motor versions were so much more suited to our requirements.
I must mention at this stage, that I, generally, really hate salesmen, I find them really pushy and that gets my back up and I usually get angry and leave, but not this time, Brian was friendly, knowledgeable and helpful and in no way pushy, unlike other showrooms I had visited that day.
I was so impressed with the quality of the chairs that I ordered two, of different sizes, both with 4 motors.
Whilst the "paperwork" was being done, Maria and Ellie provided hot chocolate and biscuits for us.
I am now awaiting delivery of the chairs, but judging by the showroom service, I'm sure it will be first class.
Date of visit was 30th September 2025.

Ordered my new automatic bed from the Hedge End store. Ellena looked after me, spent time appraising me of everything I needed to know. Today, my bed was delivered by Martin and Leon, they were very friendly, quick and efficient and helpful in answering my questions and giving advice. Looking forward to my first nights sleep in my new bed. Thank you to everyone involved

Mike and Valentine, visited us and were on time. Both were informative and helpful and made us feel comfortable with our browsing and eventual choice of chair. Would recommend hsl chairs on this basis. Just hope the delivery experience is as good.

Our chair was delivered this morning by Martin and Leon. They were great. The chair is very heavy and they had to go through 3 doors, which wasn’t that easy as we have a front porch. We did have to wait for the chair for a few weeks but it was well worth it. Thanks guys for setting it all up for us.

Visited the showroom in Hedge End. Was welcomed and after browsing was offered a cup of tea whilst ordering my sofa. Ordering was easy. Was kept informed when delivery would be. The sofa was delivered by Jason and Ashley, who put it together and showed us how it worked. An excellent job done by everyone; well done.

A Sunday morning visit to purchase a new armchair/settee. The experience was wonderful and the whole sales journey was explained. Coffee & Biscuits included!! Thank you to Patricia for guiding my father through everything. The express delivery option meant the armchair arrived early Wednesday morning. Life has been made so much easier!

From start to finish was perfect. Showed our two choices, in our house. Not pushy at all.
Delivered and installed on time.
There was a tiny snag on the material of the arm of one of the sofas. Sent us a technician who somehow majically made it disappear.
Sofas and chair very supportive and comfy, unlike the ones we bought at John Lewis which ended up in the rubbish tip after two years.
Can not fault the service

The service received from Germaine during our recent visit to the Hedge End Southampton store was second to none, it was so refreshing to have such a professional, knowledgeable and friendly advisor who gave us her undivided attention without any sense of haste or pressurisation. She made us really feel at home. We now look forward to receiving the chair which we know is going to be the perfect comfortable fit for Mum to relax in.
Best shopping experience in decades, thank you.

We visited the Hedge End Southampton store today and had excellent knowledgeable and friendly service from all the staff but particularly from Germaine who served us.

We had a very warm welcome from Brian, who immediately recognised which chair I wanted from our description. I tried it and it fitted me perfectly. He went through all the chair's features and spent time explaining everything thoroughly. After we said we'd buy it there was then some computer stuff to deal with. We were given a cup of coffee and some very nice biscuits, twice, because the computer system was struggling. All in all a great experience and I'm very much looking forward to sitting in my chair!

very helpful and informative in the Hedge End showroom and our delivery drivers were excellent

We visited HSL Hedge End to look for an adjustable bed for my mum. This review is based on our experience on the day and not on the sleep experience of the bed as it hasn't arrived yet - although it felt incredible testing it on the day!

Maria and Jason guided us to through the various options and gave us thorough information about the the design & benefits of the hypnos pillow top mattress. Jason has clearly had a lot of experience in this area and was able to explain how the various components, including the mattress protector, work to keep you cool in summer and warm in winter.

There was no rush or pressure to make a decision on the day. My mum was able to sit up in the bed for about 20 minutes and we were even brought tea and biscuits! She then tried lying down on either side for a good 5 minutes on each side to see how it felt.

The staff are not commission based so you don't get any "hard sell". They are clearly interested in providing what you need without up selling unnecessary extras.

We would highly recommend this store for their professionalism and knowledge.

Terrible service terrible fabrics stains that can’t be removed or replaced at a cost to the customer the company is not recommended

The personalised service which Brian at the Hedge End branch gave was exemplary. He listened to our needs and demonstrated appropriate chairs which would support. He was knowledgeable about occupational therapy. HSL not only has a comprehensive range of chairs designed to meet clients’ different heights and frames but can provide chairs to meet the needs of different medical conditions. All the staff were friendly and helpful.

Customer service was great. From the moment stepped in the store and stated I wanted a riser recliner chair for my 4,ft 10", 90+ old - the customer service was impeccable. My mother in law was shown 3 chairs to try with the first one being her choice. Fit her like a glove. No more cushions to sit on or pillows behind her back to prop her forwards.
Simple control system and even with her memory issues manages this. Plus on / off switch on controls if required. Delivered within 3 working days.

Had Kimmy help us select a chair. Veri professional, patient and caring service.