HSL Chairs - Southampton Reviews 

Visited Hedge End branch with Mum, who was very apprehensive about buying a riser recliner chair. Lydia quickly put her at ease , expertly assessed correct size of chair and guided us through various options. We went back 2 weeks later after ‘thinking about it’ , no rushing us, not even when Mum changed her mind on colours!
The time spent, the refreshments offered, the patience and experience shown was wonderful. Mum received her new chair and sofa today and is absolutely delighted with it. The delivery and set up was was also very professional and completed cheerfully.
Huge thank you to all .

Welcoming staff who were interested in providing us with the most suitable sofas for our needs, without pressure to select and buy as staff were not on a commission basis and were all occupational therapy trained. And the offer of coffee and biscuits on all three occasions we visited.

Staff in the shop were helpful knowledgeable and friendly. Nothing was too much trouble. There was no hard sell.
We opted for express delivery and the goods arrived in 3 days at a small extra cost.
Delivery was excellent. The team moved the old chairs to the garage for future collection and set up and demonstrated the new chairs.
The store gave us several businesses that would collect the old chairs and we opted for Just Junk which incurred a fee. Having said that the guy who collected the chairs gave great service.
The new chairs are very comfortable and meet our current needs.

Very friendly staff, no pressure, calm atmosphere
really great service

Jean was visited in the care home by the sales team to ensure the correct size chair was ordered for her.

We were helped by Maria who was very knowledgeable about the HSL product. She explained about having the right fit for each person. ie my husband needed the grande chair where i needed the petite size. It was also beneficial to know that the different sizes would help with support for our backs. Would highly recommend HSL.

We were very impressed with the service from everyone involved with our chair purchase at the Southampton (Hedge
End ) branch. Everything was explained to us in a clear, concise and friendly manner demonstrating thorough knowledge of the product. At no time were we put under pressure to make a purchase. We were given samples of fabric to bring home to colour match with our furnishings and we returned the next day to buy the chair. My husband is looking forward to its arrival. We highly recommend HSL

Had our two Stressless swivel recliner chairs delivered yesterday, what can I say expect excellent. The drivers Armani & Raymond were so courteous and helpful, and very professional a credit to the company.

The communication was excellent surrounding our delivery date and times and notice of 30 minutes on the day. Armani and Raymond were polite, efficient and helpful in positioning the furniture and demonstrating how it functioned.

Thank you so much to Armani and Raymond for delivering furniture to the Mothership! Lovely, kind and respectful. Explained patiently the controls for the "tip you out" chair and ensured mum was happy with position of furniture before they left.
Thank you again

Customer service was exemplary, my Mum has dementia and Kimmy was patient warm and professional throughout. Kimmy helped us make the best decision and throughout maintained a human warmth

Excellent service, very knowledgeable staff, with nothing too much trouble.
Highly recommended

2 lovely people brought chairs to my husband to try. They were kind, polite and considerate of his needs. The perfect chair for him is now on order

Very pleasant experience at showroom, chairs well demonstrated by Kim. Choice of fabrics was excellent.
Chair was delivered yesterday exactly as specified in the email and the half hour advice was very much appreciated ! Delighted with chair and very helpful deliverymen

Karen and valentine were excellent and very helpful with choices of recliners and riser chairs no pushy sales

The lady that helped us , Patricia was so very kind, helpful, resourceful. All of the staff are very resourceful. Nothing was too much trouble. My elderly parents were very impressed , even had a cup of tea.

The lady and gentleman that came to see me were so friendly and helpful I can't fault them at all. Explained everything and made sure the chair would fit.

Had a wonderful visit to HSL, was well looked after , we were helped by the manager Marie, she did not rush us and explained everything and showed us everything we were looking for.
My husband and I was impressed with the service and the products. We ended up buying a bed from HSL and have plans to visit the showroom again. We would recommend visiting on the service and the products available

Everyone in the shop were extremely friendly and helpful. I am very happy with my chair.

On my initial visit to the store I spoke to Ellie who was very helpful and provided a lot of information, when I returned to make my purchase I was served by Maria who was equally knowledgeable. Both staff were very friendly and made my visits very pleasant.