HSL Chairs - Southampton Reviews 

On 31st May I visited the Southampton HSL to look at rise and recline chairs. I was greeted warmly by Ellena who advised me on the range, and encouraged me to try for comfort and style. I finally made my selection over tea and biscuits.
Ellena was friendly and professional throughout this process. I have no hesitation in recommending Ellena to anyone wanting a personal service selecting a comfortable chair/sofa.

every one at hsl very help full from our visit to the shop to the delivery

We so appreciated the home visit as Jenny is housebound, and the careful consideration of her requirements. A chair was brought into her property and assembled and she was given time to sit in it to assess if it was what she really needed. She didn’t want to get out of the chair as she felt so comfortable!

As we were unable to visit the Showroom as the client is a wheelchair user they visited the Care Home and brought 2 riser/recliner chairs to try and also material samples to choose from
A very special experience from very friendly and knowledgeable staff

very helpful staff ,and, a good selection of materials to cover chairs...... And a nice cup of tea !

Kimmy was very helpful and knowledgeable. She went through all options and demonstrated the various chairs. At no stage was I pressured to buy, just lots of helpful advice in a personal manner. Like chatting with an old friend. She’s an asset to HSL and we were happy to buy not one but two chairs!

The sales gentleman was first class being very knowledgeable.
The chosen chair was expensive compared with other suppliers but nonetheless our choice
Called into Southampton for Outdoor Wear saw this chair.
😎
Funny World.

I went with my two 90 year old grandparents to buy a rise and recline chair. My grandparents, although lovely, are very fussy and have a thousand questions. They have had bad experiences at other shops and can get stressed easily. We had the most amazing sales woman named Ellena. She was absolutely amazing, very kind, very patient and knowledgeable. The other staff were also very friendly and helpful. The customer service was just excellent. I cannot thank you enough for making sure my grandparents felt their voice was heard and they were not rushed or pressured. We were given loads of time, tea and coffee and had all our questions answered. They have come away very happy with a wonderful new chair on the way.

Thank you so much, would recommend to anyone.

HSL have just delivered my beautiful new Stressless recljner chair, fitted to my size, in less than one week. Showroom staff at Hedge End were helpful and delivery was smooth and quicker than promised .

Brilliant experience - thank you HSL. Our chairs are lovely. The Service was brilliant. The experience with the delivery was the best we’ve ever had I think. Nothing was too much trouble a really good experience

Made to measure, very comfortable, easy to operate and delivered on time.

From a warm welcome at the door to a patient and informative demonstration of the chair we were interested in, Germaine, our Comfort Specialist excelled. We were given all the information we needed and sufficient time, under no sales pressure to decide on the right chair for our needs. Simply first class sales.

I was looked after by Kim from the Hedge End store. Very professional in helping me choose my ideal chair. Made sure it was the correct height etc and patiently helped me as I looked through all the leather swatches.

The sales lady who came to my grandfathers home was brilliant, as was the driver who brought the two chairs in. Communication was excellent from the first booking.

Today was delivery day. The delivery men came in, put the chair in place, rushed through the information for the handset, even when my grandfather (86) said he couldn’t see as he was sat far away, the man just said oh well there’s 4 buttons. We wernt asked if we were happy with the chair, or given the opportunity to report any faults. They asked for a signature but not explained what it was for and then left. The whole process was less than 10mins. I had to move the chair as it wasn’t left in a sensible position, something we were told would happen at the point of purchase. Maybe advise your delivery men to slow down and remember a lot of their customer base are elderly and need that little bit of extra time. After spending over £2000 I would have expected better service than I get at Lidl.

From selecting, ordering and delivery the service has been first class. The furniture arrived as promised and was quickly assembled by Andy and Wayne,full instructions were given by Andy.
Excellent service

So impressed with the expert advise and personal home visit. Having spoken on the phone and giving our requirements, a chair came for my wife to try and based on that we were advised on the size and type of chair for her. Based on their advise we ordered a chair which was exactly right for her

Brian was very helpful and helped us choose our new furniture. I would highly recommend this company. 10 out 10.

Decided to order on the 'phone as the wonderful discount ended before I could get to our local store.
Spoke to and dealt with Patricia from the Southampton branch who guided me through the choice I had made. She was informative patient and friendly so made the whole process so easy.
I decided on the Knaresborough range and am looking forward to my delivery.
Thanks Patricia for all your care.
Jean Carroll....Alresford

Every member of the HSL Southampton team is welcoming and knowledgeable. Both in store and when visiting out in our home. Would highly recommend to all.

My Dad came to look at a chair for his legs. Kim our assistant was amazing. She was professional and kind no pressure to buy. Products are so much better than the competition