The gentleman who served my friend was polite and very helpful in making sure she made the right decision on which chair to choose. My friend is elderly, he brought us tea and coffee plus biscuits.... See more
Location
Switch location9 Lower Northam Road, Hedge End Village, SO30 4FN Southampton, GB
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Sincere thanks to Germaine & her colleague for helpful and valuable advice yesterday when making payment for several items at Southampton Hedge End store. As a returning customer I recommend HSL witho... See more
Lydia was very knowledgeable about products and needs and went out of her way to assist my friend, who has learning difficulties. She was so patient finding just the right sofa & chair to fit her need... See more
Good to have the company come to the bungalow. Very pleasant driver and adviser . As I had already settled on exactly which chair I wanted, the deal was easily finalised. It was a pity that they were... See more
Company details
About HSL Chairs - Southampton
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
9 Lower Northam Road, Hedge End Village, SO30 4FN, Southampton, United Kingdom
4.7
Excellent
183 reviews
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Assistant was very good at explaining…
Assistant was very good at explaining all aspects of the chair, and clear with her explanations.
April 2, 2025
An excellent buyer experience.
Explored HSL as an option for a new recliner chair and visited the Southampton branch.
We were shown around a variety of Chairs by Germaine and the service and time taken with us was excellent.
We had a super quick delivery ..however the wrong item was unfortunately delivered and a small admin issue happened.
But importantly - this was not a problem for long because the issue was quickly resolved and efficiently with good communication by the head office (Jon) and the wider team.
2 weeks later the new chair was delivered following excellent communication en-route.
Edwin and Garry quickly set up the chair and demonstrated it.
Would definitely recommend HSL for future purchases based on this experience.
April 8, 2025
Unprompted review
Knowledgeable staff patient and reassuring…
Knowledgeable staff patient and reassuring. I did not feel pressured to buy just well informed
March 29, 2025
Riser recliner
Came to my Dad's house and were very patient and helpful while he chose a riser recliner. We actually bought the demo chair on that day as it was perfect for his needs and they even rearranged all the furniture for him so could start using his new chair straight away!
April 1, 2025
Unprompted review
Outstanding Customer Service
Brian welcomed us at the door and from that moment on, we experienced the most thoughtful and caring interaction with an employee, that I think I have ever experienced in any shop. Brian’s knowledge of the product range and his description of the various features, allowing us plenty of time to consider every chair available, was both considerable and supportive. We were even given a cup of tea and biscuits and a quiet place in the showroom to consider a very substantial purchase. We left the showroom very happy with our purchase and confident that we hadn’t at any point been rushed into making a “snap” decision. Thank you Brian for your wealth of knowledge and outstanding customer service!
March 28, 2025
Unprompted review
Good quality made in the UK.
I've just received my sofa from HSL. It is excellent quality & British made. Fantastic comfort & nice design & material. Service & communication was good. Delivery was excellent, with special thanks to Justin for his helpfulness & consideration.
March 27, 2025
Unprompted review
All round fantastic.
All round fantastic.
From ordering to delivery.
Lots of time spent by Elanor in Hedge End Southampton selecting the right furniture, great delivery crew.
March 20, 2025
HSL Hedge End (Southampton)
We bought a two seater recliner from this branch of HSL in December and it is so comfortable! We started our journey to find a sofa in October, starting with HSL. The frontage of the shop is quite narrow, but the store goes back a long way and actually holds a good variety of different chairs and suites.
The staff are really friendly and helpful and they know their products well. But they are not at all pushy and so we just spent our time sitting for a while in various chairs until we found the model we liked.
HSL are not at the ‘cheap’ end of this market. We decided to visit a number of the other large furniture stores in the Hedge End area and sat in a lot of sofas. Whilst we found cheaper, we did not find anything as comfortable as what we found at HSL We are so glad we chose this settee; it is comfortable, supportive and also looks good in our lounge.
We would certainly recommend this company and the Hedge End branch.
December 16, 2024
Unprompted review
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