HSL Chairs - York Reviews 

Such pleasant staff who were very well versed in the product and were very patient and not pushy. Excellent quality chairs. Just love William morris fabric and amazing upholstery matched to the enth degree. Delivery as arranged by two very helpful young men. Just delighted with our new chair. Thankyou

very good service garry and edwin were very helpful my delivery was very efficant my new chair is very nice

Alex and Shane were really good, helpful and very knowledgeable about the chairs they delivered. They assembled them very quickly and explained how they worked before leaving. Highly recommended

The service we have received from HSL has been superb from start to finish, culminating in a timely delivery by Paul & Ian. They were friendly, accommodating & helpful.
I would recommend the company wholeheartedly. Thank you to all involved.

Bed delivered and assembled today by Craig and Jed. They arrived when promised; went out of their way to prepare the room; were very careful negotiating narrow doorways and stairs, such that there was no damage; were polite; worked quickly and efficiently; explained and demonstrated the features of the bed. Excellent service. Nothing to fault.

We arrived at the york shop and was shown around by Diane. She showed us all the chairs with different combinations of fabrics and leathers, also all the movement the chairs were capable of. We were very grateful as she made us feel very welcome and we would definitely recommend the store to friends.

Carl & Damion,
They called 20 mins before, they got here and nothing was to much trouble, they was so helpful, showed us how they worked, very professional

Easy shopping.

A very quiet morning full attention from two staff. Refreshments great banter decisions made with kind help and advice. Could have stayed all day!
But then it was a big order

Our two chairs have been delivered today by Alex and Michael. Lovely lads who were friendly and pleasant as well as professional.
I’ve found all the staff I’ve dealt with at HSL to be excellent to deal with.

In September 2022 I bought two Hamilton Swivel Recliners (£2000). On my chair the cushion collapsed so that it is like sitting on a piece of wood. The cushion has a 5 year guarantee but HSL say that its natural settlement and don't want to know. So even though its only two and a half years old (and with a 5 year guarantee), they have washed their hands of it. They tell me I can get an independent assessment from a firm that they recommend (yeah right) and if they find the cushion is faulty they will refund the £85 for the assessment. Fat chance of a firm that works for HSL, gets most of their business from HSL, finding in my favour. I wouldn't touch HSL with a barge pole. Following further email conversation with Simon Watson of HSL Customer Care, he says the cushion would be expected to settle over several years. I've had the chair for 2 years and 4 months, so basically paid £1000 for something not fit for purpose. I would recommend avoiding HSL, especially if you want furniture that will last.

Pleasant and polite staff who are well trained

We actually (and actively) enjoyed each aspect or phase of our purchase. Each of the members of your team that we interacted with was polite, good natured and helpful.
Ian and Paul - who delivered our chair today were, like all of your staff, friendly and efficient. They arrived exactly when they said they would, screwed the feet on and carried the chair in to the room safely and carefully.

Phone call in advance with accurate arrival time. Cheerful friendly men called Ian and Paul coped with an awkward entrance and hallway with a bend without fuss or issue. Furniture set up, checked and rubbish removed all whilst having a humorous chat

We ordered the chair three days ago and today it has been delivered. We are delighted with the delivery service. Craig and Terry arrived at the time agreed, they were friendly and efficient. The chair was built and demonstrated very quickly and we couldn't be happier. the chair is exactly what we were looking for and looks good in the room with our other furniture.

Personal attention, and good delivery, they even moved my old chair for me

Had our lovely chair delivered by Alex and Asad. Very polite clean and friendly. Highly recommend

We visited HSL York on 3rd March. The Client Consultant, Diana, who dealt with our enquiries was incredibly professional and very welcoming. She helped so much and nothing was too much trouble. We got a quote on the 3rd, had decided upon a Helmsley armchair for my husband, and returned on the 4th to place the order. It was a very good experience visiting the store and this was all due to Diana’s expertise and kindness too. There’s an excellent range of furniture to choose from at HSL. Look forward to the delivery of the armchair. Many thanks.

Very knowledgable, helpful & friendly staff, not rushed or pushed (Diana@York)
Chairs made in UK

Paul D and Jon were prompt and efficient. Helpful instruction. Contacted us as promised to say they were on their way. All good.

Excellent and helpful advice in store without undue pressure, then first class delivery by Alex and Asad. All round satisfaction with our chairs and retail experience.