Excellent service by two members of staff (with refreshments!!) no rush and, YES, we purchased a Grande Ripley chair which we are very much looking forward to delivery in due course following its man... See more
Location
Switch locationStirling Road, Clifton Moor, YO30 4WZ York, GB
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HSL York were very welcoming, no pressure and left to wander round and sit on as many sofas as liked. Information given was knowledgeable and personal experience enhanced decision in finalising choic... See more
Such pleasant staff who were very well versed in the product and were very patient and not pushy. Excellent quality chairs. Just love William morris fabric and amazing upholstery matched to the enth... See more
Visiting HSL York proved to be the right decision. Diana met us and was excellent giving us all the information. She took us around the showroom and we tried the chairs we liked and found the two c... See more
Company details
About HSL Chairs - York
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Stirling Road, Clifton Moor, YO30 4WZ, York, United Kingdom
4.7
Excellent
117 reviews
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HSLchairs
Chair we ordered arrived on date expected. Delivery guy exceptional and took great care with the chair. They fully explained the function of the chair. The whole experience dealing with HSL from order to delivery was excellent. Would shop there again.
April 29, 2025
Unprompted review
Recliner chair.
I received my chair this morning delivered by Chris and
Jamie.They were very helpful and polite,putting the
chair where I wanted it also how to operate the control
buttons and gave me a welcome pack. I am highly
delighted with my purchase and recommend the
company for quality and service.
April 29, 2025
Unprompted review
An amazing experience
We saw Diana at York. She was a great help with mum. We never felt rushed or put under any sales pressure. Her attitude and care was truly amazing.
The chair arrived yesterday with what I can only say was a perfect delivery experience. The service, delivery and indeed the chair deserves a five star review.
April 24, 2025
Unprompted review
May use AI-assist with repliesRead more
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Poor after service
Sadly - HSL have not been amazing when sorting a repair when a leg broke due the the plate not being fitted properly. My mum fell out of the chair - she originally got it after her hip
replacement. I called and the agent said that new legs would be despatched - this was not done them when I called again there was no record of the request. I had screen short it and sent it to the new agent. My mum now has to sit in a couch she massively struggles to get out of amd now her poorly shoulder is much worse. Not impressed HSL
March 26, 2025
Unprompted review
Reply from HSL Chairs - York
**UPDATE**
Good morning Mr Dunn,
Thank you for taking the time to speak with me this morning regarding the ongoing issue you are experiencing. I am delighted to have offered a resolution you feel is acceptable and i will ensure i keep a close eye on your order to ensure all goes well.
Thank you again for allowing me the time to resolve this matter for you.
Kind Regards
Lauren Elliott
Customer Care Manager| HSL Chairs
lauren.elliott@hslchairs.com
Good morning Mr Dunn,
Thank you for your review.
I am sorry to hear of the service failings that have occurred with your mums chair. I am eager to look in to this further and offer a swift resolution. In order for me to do so would you kindly email me the order details or a contact number for yourself.
I will await your information.
Kind Regards
Lauren Elliott
Customer Care Manager| HSL Chairs
lauren.elliott@hslchairs.com
Alex and Tomas
Alex and Tomas arrived on time, were courteous and professional at all times. They explained with patience the operation of the chair to my father. A really positive experience.
April 9, 2025
Unprompted review
We had 2 visits to HSL YORK and saw 3…
We had 2 visits to HSL YORK and saw 3 people. All of them were very pleasant and extremely knowledgeable about every aspect of buying 2 leather riser and recliner chairs. We could not have electric cables running across our floor and our first question was do you have battery operated ones. The answer surprisingly was yes.We spent 2 hours with your team altogether and were given lovely coffee and biscuits each day and are really looking forward to the chairs being delivered and now the disappointing part. The delivery time is 3 months.
March 30, 2025
Very nice professional people...Debs…
Very nice professional people...Debs and Billy....who knew what they were doing.
March 27, 2025
Unprompted review
Great staff from salesroom to delivery
Great staff from salesroom to delivery, could not have asked for better. Allen and Jamie are a great delivery team.
March 26, 2025
Unprompted review
Very helpful andfriendly showed us a…
Very helpful and friendly showed us a variety of chairs and how they worked could not fault them
March 10, 2025
Knowledgeable staff great service
My sister and I visited the York store and were very warmly greeted. We were given a cup of tea and chocolate biscuits books of fabrics and left to make our decisions. I liked how we were left alone and put under no pressure but our questions were promptly answered. The staff were very knowledgeable and friendly it was a great shopping experience. Thank you
March 11, 2025
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