I had a great experience ordering from Hugglemoo. The delivery was really quick and my order arrived safely and in perfect condition. Everything was packaged well and exactly as described on the websi... See more
Company replied
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I went to the pick up point for pick up but the girl at the counter was so rude. First thing she told me was they will post the goods to me and they don't have pickup in the store. Eventually I helped... See more
Company replied
Amazing service. I ordered my bear and it was posted within 10 minutes of ordering. I received it in Adelaide the next afternoon. The item was exactly as described, high quality and well packaged i... See more
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Hugglemoo is a great place to buy Jellycats where they come very protected inside boxes. Its extremely easy to navigate the website and orders ship very fast which is always a great bonus. I purchased... See more
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Company details
Written by the company
Jellycats, Pusheen, Hello Kitty and more...
Contact info
4.5
Excellent
39 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hugglemoo
Thank you Diana!
it was amazing but you said in your…
it was amazing but you said in your video for a chance to be featured and I posted twice and never got a response with over 400 likes aswell☺️
January 22, 2026
Such quick service and gorgeous…
Such quick service and gorgeous Jellycat! Thank you!
January 25, 2026
Reply from Hugglemoo
Thanks a million Michelle!
Both of my jellycat bunnies came in…
Both of my jellycat bunnies came in perfect condition, wrapped perfectly to ensure quality was upheld during postage.
January 23, 2026
Reply from Hugglemoo
Great to hear. Thank you Polly!
Reply from Hugglemoo
Sorry you didn't have an ideal experience, Sharon. We believe our prices are competitive, but we can't control our cost prices.
Grateful for adding my special request…
Grateful for adding my special request of a happy birthday note!
December 30, 2025
Great company, terrific products
I can't speak highly enough of this company. I love all the products. I made a mistake with my order, but they were more than happy to refund me. Very good customer service.
December 20, 2025
Unprompted review
Reply from Hugglemoo
So thanks for your wonderful review, Leah! Glad we could sort it out for you.
Good selection of Jellycat
Good selection of Jellycat soft toys.Bought birthday gift.Easy to order, speedy delivery.
October 2, 2025
Reply from Hugglemoo
Thanks for your support Sholo!
Reply from Hugglemoo
Thanks so much Kelly!
Real Jellycats!!
Hugglemoo is a great place to buy Jellycats where they come very protected inside boxes. Its extremely easy to navigate the website and orders ship very fast which is always a great bonus. I purchased two Jellycats from Hugglemoo being Ricky the Rainfrog and the marshmallow pair and I love them all heaps! They are authentic jellycats and i love them so much
September 12, 2025
Unprompted review
Reply from Hugglemoo
Thanks Madison!
Reply from Hugglemoo
A belated thank you Jill!
Real Jellycats! real cuddles !
I was so relieved to see that they had current stock of the jelly cats i wanted! Always have such good variety both in stores and online. Super super fast shipping and the best quality items!
September 19, 2025
Unprompted review
Reply from Hugglemoo
Really appreciate your support Jordynn-Jae!
Jellycat heaven!
Amazing range of jelly cats to choose from, I got the bashful bunny in huge and the bashful bunny key ring. They are so incredibly soft and so adorable! The customer service when getting these were beyond amazing! Highly highly recommend Hugglemoo!
September 20, 2025
Unprompted review
Reply from Hugglemoo
A belated thanks for your support Christine!
Wide selection of jellycats & excellent customer service
Quick delivery of online jellycat order.
Great response when I ordered the incorrect item and requested an exchange. Wide selection of jellycats.
July 29, 2025
Reply from Hugglemoo
Appreciate the review Chez. A belated thank you!
The BEST Jellycat retailer in Australia!
If anyone is looking to get authentic Jellycats in Australia, Hugglemoo is the BEST place to shop! The shipping is fast, their products are priced at fair market prices and their variety is huge! They’re always up to date with the latest releases and with their huge range, it’s simply impossible to not find one that you love. If you’re in doubt for a perfect gift idea or a way to treat yourself, Hugglemoo will not disappoint you :)
August 7, 2025
Unprompted review
Reply from Hugglemoo
A belated thank you for your fabbo review, Helen!
Great business to deal with!
Wonderful product with fast turnaround time for click and collect order.
June 12, 2025
Unprompted review
Reply from Hugglemoo
A belated thank you for your wonderful review, Catherine!
Excellent customer service
Excellent customer service, speedy delivery
June 26, 2025
Unprompted review
Reply from Hugglemoo
A belated thank you for your review, Miu!
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